Mario Lee | Page 38

The best Car dealership in the State! These people changed my insight on car dealers and salespersons. The made a deal work that I thought would be impossible for my credit situation. The These people changed my insight on car dealers and salespersons. The made a deal work that I thought would be impossible for my credit situation. They were very professional, and diligent in their work. I recommend them to everyone. I was in and out with my car the next day. Everyone here were friendly, I think they care more about their customers than a sale and that's where it counts. More

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I bought with Confidence I searched around for a new car and Bournes Auto had the right price for me.Mario was my agent and exhibited such professionalism.he made sure i chose I searched around for a new car and Bournes Auto had the right price for me.Mario was my agent and exhibited such professionalism.he made sure i chose the right car to fit my budget.he was respectful and gave me all the necessary time and attention.The business manager is no exception.He was really warm and friendly.I will recommend Bournes Auto to anyone who wants to purchase a new car. More

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Very quick and easy With today's busy schedule, Bourne's made it very quick and easy for me to purchase the car that was just right for me. I was in and out within a few With today's busy schedule, Bourne's made it very quick and easy for me to purchase the car that was just right for me. I was in and out within a few hours and drove home in my new car! Mario was helpful and explained everything about the structure of my purchase and helped work the payments into my budget. Each day I am even more thrilled with my purchase. I would definitely recommend Bourne's to anyone looking for a gently used luxury car. More

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The hassle-free way to buying my car To begin with, I would like to give many thanks to Mario Lee, Carlos Machado, Shawn Saunders, and of course the GM, Mike Kelley for being so attentive To begin with, I would like to give many thanks to Mario Lee, Carlos Machado, Shawn Saunders, and of course the GM, Mike Kelley for being so attentive and helpful with my car purchase!!! Bournes was recommend to me by two members of my family who had purchased cars from Mario Lee, who was a great decision to go with. I financed my car and received a great interest rate with the help from Carlos Machado and also received top dollar for my trade in. I will most definitely recommend Bournes Auto to my family and friends and will be coming back for my next car purchase in the future! I'm so in love with my new car and couldn't be more happy! Bournes has the best prices around and has the competition beat!! More

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A great experience Two family members had great experiences at Bournes and I am now happy to say that I have too. We were told to go see David Pair but unfortunately he Two family members had great experiences at Bournes and I am now happy to say that I have too. We were told to go see David Pair but unfortunately he was busy helping someone else. Our salesman was Mario. He is a man of few words but got the job done. No pressure at all. Michael Kelly also went out of his way to help us and so did your buyer Russell (who we were fortunate to bump into on the lot). I had to return the day after I had picked up my vehicle to get my plates. David Pair was who helped me that day and for someone who didn't get credit for selling me my car, he went above and beyond helping me that day. I think the "assistant" in Assistant Sales Manager should be removed from his title...I'm sure repeat buyers come back looking for him! Overall wonderful experience and thank you all for your patience with me! Love my new car! More

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My experience I had a very good experience with Bourne's Auto Center. Mario was pleasant to deal with and also the finance manager -Carlos, was also very knowledgea I had a very good experience with Bourne's Auto Center. Mario was pleasant to deal with and also the finance manager -Carlos, was also very knowledgeable and helpful when it came time to do all the financing paperwork. I have since recommended you to a co-worker, and when she is ready, she'll be coming to see you as well. More

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Felt like family The experience at Bourne's far exceeded expectations. This wasn't my first stop in my hunt for a preowned vehicle due to the distance I had to travel. The experience at Bourne's far exceeded expectations. This wasn't my first stop in my hunt for a preowned vehicle due to the distance I had to travel. The other few dealerships could not compare to the folks at Bourne's. I had spoken to the salesperson, Mario, over the phone to inform him that I'd be heading there from Pawtucket. He made himself available for me to speed up the process and even had the Kia ready for a test drive when I arrived. As soon I walked in, I was greeted with a warm smile which made me feel as ease about it all (I failed to obtain the young lady's name behind the front desk). I then noticed everyone seemed be having a great time. Employees and customers alike. Mario showed interest in my questions and concerns right away. At no point was I pressured into purchasing the vehicle. The next day I spoke to Carlos Machado. He was very patient in dealing with my ignorance about financing. He answered all my questions and made it easier to understand. I was overwhelmed with the final price and didn't want to proceed and again I wasn't pressured into buying. I came back later after much thought and proceeded with the transaction. Other than having to wait a couple more days for the title to be received, the process went smooth. I'd highly recommend Bourne's to my family and friends. If you're looking to be treated as more than just a customer, I'd check you Bourne's Auto Center in South Easton, MA. More

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It was a very easy process and an overall great experience. I saw the car I purchased online and stopped by Bournes on a Friday to pick it up. I was able to see the car and gather paperwork. I put a $300 deposi I saw the car I purchased online and stopped by Bournes on a Friday to pick it up. I was able to see the car and gather paperwork. I put a $300 deposit on the car which was 100% refundable. I went back Saturday morning to purchase it! When I picked it up it was very simple and quick with anything done I may have asked. The salesperson was very accommodating and was extremely straightforward which made it a comfortable environment. More

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Some issues that were later resolved First, I would like to mention that I worked with Mario in sales. He stated that no maintenance or cleaning had been completed on the car at the time First, I would like to mention that I worked with Mario in sales. He stated that no maintenance or cleaning had been completed on the car at the time of test drive. He said that if I were to purchase, I could make any notes about safety or concerns that I had with the car, in advance, for the maintenance team to take care of during the preparion process. After the test drive, I told Mario that the car required an alignment and that the tires were extremely bald (an inspection issue). Mario made notes and said that he would tell Service. I purchased the car on a Saturday and they told me that everything would be fixed, it would go through a 172 PT inspection, and cleaned in time for pickup on Monday. Monday afternoon I went to pick up the car and found that only two tires had been changed. It was barely cleaned. Mario told me that the report stated an alignment had been completed, but what good is that when it still required two more tires? His manager came out and was a NIGHTMARE. He continued to assure us that the tires would pass inspection, despite knowing better. He said that their process was only to pass minimum inspection. He discussed his 172 PT inspection policy as something only to find safety hazards that wouldn't pass inspection. He "generously" offered to swap the tires at a future date- even though they were supposed be be swapped already! I scheduled an appointment for tires and drove it home. On the way home, my tire pressure warning came on. I pulled into a gas station, fearing for the rest of the ride home, and was told by the service manager that my tire was nearly completely flat. I paid to put air in the car that I had just driven off of the lot. The brakes had also been pulsating drastically on the highway ( something that didn't happen during the slower test drive). At the time, I attributed it to the flat tire and bald treads. I called and left a message with sales that night. They returned my call in the morning and I spoke with Mike at Service. He agreed to take care of the two new tires, the air and the alignment. I mentioned the pulsating and he said nothing about that being anything besides tires or air. They said they would call when the tires were in. On FRIDAY, I had still not received my registration in the mail. I was not able to get my car inspected within the 7 days legally. I took the car to my mechanic and asked him to test drive it and he stated that there was absolutely no way the tires would pass inspection and that the pulsating was due to rotted rotors, another $300 dollar estimated fix! I contacted a police officer that I know and told him the situation. He offered to run the plates for me and told me that the car hadn't even been registered yet. I had already waited 5 days! He said they had "screwed me legally" because there was no time to register it and inspect it within the 7 days. I have not heard back regarding the tires. At this point, I plan to contact them and demand the registration in hand, the new tires, and an accurate assessment of the brake system. I don't believe the level of incompetence that Bourne's has displayed. ******* May 21, 2015 I would like to add to my review since the dealership has since been extremely cooperative and efficient in resolving these previous issues. The day that I contacted the dealership, my registration was completed and faxed directly over to me. The maintenance was completed on my car the very next day and only took a couple of hours. The staff was respectful and quickly assured me that it had been a misunderstanding between service and cleaning. The car hadn't been serviced before being sent to cleaning, where I took it. The service that was completed after was excellent and the staff was very concerned about my dissatisfaction with the dealership. After working out the details, I do believe that I would recommend this dealership to others. There were quite a few issues at first but the staff was adamant about resolving them quickly and making sure that I was happy with the service and the car. Once the car was fixed and the parts replaced, I was extremely happy. More

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great for a sale, not so much afterwards The actual car buying experience was very easy, I like that we got to test drive the car by ourselves, paperwork was quick and everyone was very frien The actual car buying experience was very easy, I like that we got to test drive the car by ourselves, paperwork was quick and everyone was very friendly. After we signed paperwork for the deal, we were told it would be a few minutes for them to get the car ready, no big deal. Half an hour went by and the salesman told us it was a big car, so it should just be about 5 more minutes..ok. After well over an hour of waiting for the car to be "cleaned" it was finally ready. The car looked no different from when we test drove it, they literally took off the stickers and switched the plate. Our salesman then said it took so long because pizza came and the guys out back took a break to eat lunch! After a week of having the car, we noticed the AC wasn't working right, so we called and made an appointment in the service department to have it checked out. We live 45 minutes from the dealership, I took a day off from work to bring the car over. After waiting 2 hours, I was told they were unable to get the part to fix it and they would call me when they got it in, so I could bring the car back. I was told the car would take no more than 2.5 hours to fix once the part was in. I took another day off from work, because this was the soonest they could fix it and that I could get it there, I had a 930 appointment. I left for 4 hours and when I came back, the car was still being worked on. Because I left it, there was no time constraint..so I was told; If I had sat in the waiting room it would have been done sooner. This was after my husband spoke to the service department with concerns of having to keep bringing the car back and forth when we do not live nearby and have to take time off from work to do so. Why even bother to make an appointment then? I am aware that generally when you leave a car, its gotten to when they get the time to do it. But, when I have an appointment and I was told it was a 2-2.5hr job, it is unacceptable to have my car for almost 5 hours and assume it will be okay to do so without having a discussion about this prior. The sales department was fine to work with, but I am very unhappy with the service department here. More

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