Logan Demel
Logan Demel at Biggers Mazda

Logan Demel | Page 7

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
97 Reviews
4.9

97 Reviews

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97 Reviews of Logan Demel

February 01, 2026

Dealership Rating
Employee Rating

He kept me informed of the process. Explained everything to my satisfaction. Overall absolutely no complaints More

by kcdbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ceasar Steaman

Feb 02, 2026

Biggers Mazda responded

Thank you so much for the great feedback! We're thrilled to hear that your service experience with us — especially working with Logan and Ceasar — was smooth, transparent, and clearly communicated every step of the way. It’s always our goal to keep our customers informed and confident throughout the process. We truly appreciate your trust in Biggers Mazda and look forward to seeing you again!

February 01, 2026

Dealership Rating
Employee Rating

Staff (Logan) was great from the moment I pulled in for my scheduled oil change. More

by im_rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2026

Biggers Mazda responded

Thank you for the great feedback! We're happy to hear Logan made your oil change visit a smooth and positive experience right from the moment you arrived. We appreciate you choosing Biggers Mazda for your service needs and look forward to welcoming you back next time!

January 22, 2026

Dealership Rating
Employee Rating

Through, communication is good. Logan and Clemente both efficiently handled my issue. Very accommodating. Dealership is clean and inviting. More

by nancijomcgarvie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clemente Sanchez

Jan 23, 2026

Biggers Mazda responded

Thank you, Nancy, for your thoughtful feedback! We’re so glad to hear that Logan and Clemente were efficient, communicative, and accommodating throughout your visit. It’s also wonderful to know you found our dealership clean and inviting—that’s exactly the experience we aim to provide. We truly appreciate your trust in Biggers Mazda and look forward to serving you.

January 22, 2026

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Employee Rating

Very friendly service, helpful, and knowledgeable. The dealership is so welcoming and try to make it a pleasant experience More

by barbara_figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Biggers Mazda responded

Thank you so much, Barbara, for the kind words and for choosing Biggers Mazda! We're thrilled to hear that Logan and our service team made you feel welcome and provided friendly, knowledgeable care. Creating a positive experience is always our goal, and it means a lot to know we delivered that for you. We truly appreciate your recommendation and look forward to seeing you again! 🚗💙

January 21, 2026

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Employee Rating

Courteous,professional. He kept me updated,service was completed on tome just a he promised More

by auntyjean7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re so glad to hear you experienced courteous and professional service. Keeping our customers updated and completing work on time is very important to us, and we’re happy we delivered as promised. We truly appreciate your support and look forward to serving you again! — The Biggers Mazda Team

January 18, 2026

Dealership Rating
Employee Rating

Quick, thorough, accommodating Honest service with good wait times and prompt service Very well done More

by HORNBERG7273
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jan 23, 2026

Biggers Mazda responded

Thank you for the great feedback! We're so glad to hear that Logan and our service team provided honest, thorough, and prompt care during your visit. We always strive to offer efficient service with minimal wait times, and it's wonderful to know we delivered. We truly appreciate your trust in Biggers Mazda and look forward to serving you again! 🚗🔧

January 16, 2026

Dealership Rating
Employee Rating

The service department team ALWAYS takes GREAT care of our cars and makes us feel valued !!! More

by sergio6PINEDA6
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jan 17, 2026

Biggers Mazda responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear our service team consistently takes great care of your vehicles and makes you feel valued. That’s exactly the experience we strive to provide every time. We truly appreciate your trust and loyalty to Biggers Mazda and look forward to seeing you again!

January 14, 2026

Dealership Rating
Employee Rating

Logan is always great to work with. He greets me, let's me know what's going on with my car, and answers any questions after work performed. Dealership is on time, and work performed in More

by kelryer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clemente Sanchez

Jan 17, 2026

Biggers Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that Logan consistently provides great service and keeps you informed every step of the way. We also appreciate your kind words about our team’s timeliness — providing efficient, high-quality service is always our goal. Thank you for choosing Biggers Mazda, and we look forward to seeing you again!

January 05, 2026

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Employee Rating

dealership is clean, workers are friendly, nice waiting area. service in the early AM is on time and customer service is very friendly as well. so far they have seemed honest on work needed and not to bad More

by bmazzuca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

Biggers Mazda responded

Thank you so much for the great feedback! We're glad to hear you had a positive experience with our early morning service and that our team made you feel welcome in our clean facility and comfortable waiting area. It's especially rewarding to know you found our communication honest and our recommendations fair — we always aim to be transparent and respectful of our customers' needs. We truly appreciate your trust and your recommendation, and we look forward to seeing you again at Biggers Mazda! — The Biggers Mazda Team

December 31, 2025

Dealership Rating
Employee Rating

Biggers Mazda is fantastic in every way. I've tried other Mazda dealerships because they were close to where I work but they just don't compare. The level of service Biggers Mazda delivers i More

by JAFSchaumburg
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jan 04, 2026

Biggers Mazda responded

Thank you so much for this outstanding review! We’re truly honored by your kind words and thrilled to hear that Biggers Mazda stands out as your go-to dealership, even with others closer to your work. Delivering exceptional service in a clean, professional, and efficient environment is exactly what we strive for, and we're so glad that came through in your experience. We’re especially happy to hear you appreciated the personalized video inspection report—transparency and clear communication are key to the trust we aim to build with every guest. Thank you again for your loyalty and support. We look forward to continuing to exceed your expectations at every visit!

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