Logan Demel
Logan Demel at Biggers Mazda

Logan Demel | Page 5

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
97 Reviews
4.9

97 Reviews

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97 Reviews of Logan Demel

March 18, 2026

Dealership Rating
Employee Rating

Friendly and helpful Honest and fast. Waiting room is clean and supportive I will return More

by zigzagzamora
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Mar 19, 2026

Biggers Mazda responded

Thank you so much for your kind words! We’re thrilled to hear you had a friendly, helpful, and efficient experience with us. It’s great to know Logan took good care of you and that you found our waiting area clean and comfortable—we want every part of your visit to feel easy and welcoming. We truly appreciate your support and look forward to seeing you again on your next visit! Thanks again, The Biggers Mazda Team

Mar 19, 2026

Biggers Mazda responded

Biggers Mazda responded on 3/19/2026 1:10 PM Thank you so much for your kind words! We’re thrilled to hear you had a friendly, helpful, and efficient experience with us. It’s great to know Logan took good care of you and that you found our waiting area clean and comfortable—we want every part of your visit to feel easy and welcoming. We truly appreciate your support and look forward to seeing you again on your next visit! Thanks again, The Biggers Mazda Team

March 12, 2026

Dealership Rating
Employee Rating

Always pleased with the service I receive at Biggers. They are knowledgeable, efficient and friendly. More

by twosul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Biggers Mazda responded

Thank you for your continued trust in Biggers Mazda! We’re glad to hear you consistently receive knowledgeable, efficient, and friendly service. We’ll be sure to share your kind words with Logan. We appreciate your support! 🚗

March 08, 2026

Dealership Rating
Employee Rating

Great Help me out with everything I went in for. . gave no problem.. was very quick didn't have me waiting More

by Malvadosklick23
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Mar 09, 2026

Biggers Mazda responded

We’re glad to hear that your visit was quick, easy, and hassle-free. Our goal is always to take care of everything our customers need while making sure you’re not left waiting, so it’s great to know that stood out during your visit. We’ll be sure to pass along your kind words to Logan—he’ll appreciate knowing his help made your experience a positive one. Thank you for choosing Biggers Mazda for your service needs. We look forward to helping you again the next time you need us! 🚗🔧

March 07, 2026

Dealership Rating
Employee Rating

Great job! ! Everything was explained in detail, including a possible extra charge due to a difficult part that needed to be removed and reused. More

by turbotronic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Powell , Clemente Sanchez

Mar 09, 2026

Biggers Mazda responded

Hi turbotronic, thank you for the great review! ⭐ We’re glad to hear you had a positive experience and that our team took the time to explain everything clearly and keep you informed throughout the process. Being transparent about the work being done—especially when there may be additional factors involved—is something we take seriously. We’ll be sure to share your kind feedback with Logan, Clemente, and Jason. They’ll be happy to know their communication and service made a difference during your visit. Thank you for choosing Biggers Mazda for your service needs. We truly appreciate your support and look forward to helping you again in the future! 🚗

March 07, 2026

Dealership Rating
Employee Rating

Easy, good customer service Easy process, great customer service, thorough The process was very easy, quick. Customer service was great as usual. They did a thorough job More

by jneukirch12
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Mar 09, 2026

Biggers Mazda responded

We’re glad to hear that your visit was easy, quick, and provided the great customer service you’ve come to expect. Making the service process smooth while still being thorough with the work on your vehicle is exactly what our team aims to deliver every time. We’ll be sure to pass along your kind words to Logan—he’ll appreciate knowing his help made your experience a positive one. Thank you for choosing Biggers Mazda and for your continued trust in our service team. We look forward to seeing you again at your next visit! 🚗🔧

March 07, 2026

Dealership Rating
Employee Rating

Everything was done timely manner. Very nice lounge. Very comfortable during wait. Good service. Thank you More

by sumiko.oswald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Biggers Mazda responded

Thank you for your kind review! ⭐ We’re glad to hear that everything was completed in a timely manner and that you were able to relax in our comfortable lounge while waiting. Making sure our customers have a pleasant and convenient experience during their visit is very important to us. We also appreciate you recognizing Logan for providing good service. We’ll be sure to share your feedback with him. Thank you for choosing Biggers Mazda. We look forward to assisting you again at your next service visit! 🚗🔧

March 03, 2026

Dealership Rating
Employee Rating

The service crew is always pleasant and helpful! The service is usually finished quickly, and includes a wash! More

by sobol0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re thrilled to hear that our service team is pleasant and helpful, and that you appreciate the quick service and complimentary wash. We truly value your continued support and look forward to serving you again soon!

February 27, 2026

Dealership Rating
Employee Rating

Good customer service and was able to get a loaner vehicle while waiting for a 2nd hybrid battery to be delivered. The quality of the Mazda brand name however has not made a good impression on me. As More

by ski6994
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Apr 09, 2026

Biggers Mazda responded

Thank you for sharing your feedback. We’re glad our team could provide helpful service and a loaner vehicle while your hybrid battery was being addressed. We’re very sorry to hear about the issues you’ve experienced with your vehicle and understand how frustrating this must be, especially as your first Mazda. We take your concerns seriously and would like the opportunity to review your service history and work with you to improve your experience. If you could provide your name or the name your vehicle is registered under, we’ll make sure the appropriate team follows up with you directly. We appreciate your patience and the chance to make this right.

February 26, 2026

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Employee Rating

Very helpful. Quick and thorough service. Very Kind. I would definitely recommended to a friend or family member. More

by bnjohansen94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Sandoval, Lukas Lazauskas , Clemente Sanchez

Apr 09, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re thrilled to hear you found our service quick, thorough, and kind. We truly appreciate your recommendation and look forward to helping you, your friends, and your family in the future!

February 25, 2026

Dealership Rating
Employee Rating

Staff is always very friendly and helpful. Answer all my questions and happy to assist More

by jess.reed89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukas Lazauskas , Clemente Sanchez

Apr 09, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re glad to hear our staff has been friendly, helpful, and attentive to all your questions. We truly appreciate your continued support and look forward to assisting you again in the future!

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