Lisa Stifter | Page 27

New Silverado We couldn't be more impressed with the people at Ryan Auto Mall. Doug did a great job answering our questions and getting us into a vehicle we love. We couldn't be more impressed with the people at Ryan Auto Mall. Doug did a great job answering our questions and getting us into a vehicle we love. He is personable and was quite patient with us. Josh and Lisa were pleasant and knowledgeable. The car buying process at Ryan was simple and pressure free. The vehicle we purchased is exactly what we wanted. More

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Great & pleasant experience. Jeff Nelson was a straight up salesman, not pushy and knew a lot about the Enclave he sold me. He was very informative and too & pleasant experience. Jeff Nelson was a straight up salesman, not pushy and knew a lot about the Enclave he sold me. He was very informative and took the time to show me a lot of the features the vehicle had. Lisa was friendly and Josh in finance was great too! The only thing that keeps me from giving a 5 was the length of time it took to buy but all in all it’s a welcoming place with friendly staff!! More

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Painless purchase Have been a long time customer counting on Ryan Auto Mall for oil changes, service and previous vehicle purchases. Working with Scott and supporting s Have been a long time customer counting on Ryan Auto Mall for oil changes, service and previous vehicle purchases. Working with Scott and supporting staff was very easy and enjoyable. We are very pleased with our purchase and the whole process. More

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Todd Rodenwald is Awesome!! Never in my life have I had a buying experience like this one. I credit it all to Todd Rodenwald and his personal and sincere attention to me as a cu Never in my life have I had a buying experience like this one. I credit it all to Todd Rodenwald and his personal and sincere attention to me as a customer and for that, I give them 7 stars. I am deducting 3 stars from that rating because I am a bit disappointed with the lack of attention to detail the service department had when it came to filling out warranty paperwork and installing the accessories and loading the GPS navigation that I purchased at the time of the deal and the slew of generic emails I received from the dealer after the purchase introducing me to services that I already purchased. This takes away from the personalized attention that Todd invested. One suggestion I would have is keep the customer up to speed regarding the process leading up to delivery and make sure everything the customer purchased as add-ons are installed prior to delivery! Also, don't have the service department call the customer reminding of an appointment for accessory install if you haven't delivered the vehicle yet. More

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Doug is the Man! I had a great experience with Ryan and especially Doug. He made an intimidating experience enjoyable. It was good to work with someone like that. G I had a great experience with Ryan and especially Doug. He made an intimidating experience enjoyable. It was good to work with someone like that. Great price on the vehicle and good info on what accessories and other options are available without feeling pushed to keep buying. That part is really appreciated. I left with a great vehicle that had what I wanted at a price I feel good about. More

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Great first impression I really appreciated the way the Ryan Chevrolet staff set up my truck purchase with no hassles. John Fuller and Jeff Nelson teamed up to give me excel I really appreciated the way the Ryan Chevrolet staff set up my truck purchase with no hassles. John Fuller and Jeff Nelson teamed up to give me excellent information from test drive, to purchase, to drive it away. They really treated the way I hoped. I couldn't ask for anything more. Steve Grinnell More

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Worst Dealer Experience I am not sure why I am posting this, since Ryan Auto will likely remove it to hide my terrible experience from the honest, hard-working people of Minn I am not sure why I am posting this, since Ryan Auto will likely remove it to hide my terrible experience from the honest, hard-working people of Minnesota. No one likes a long review, so I will try to make it short: I recently traded my 2012 Jeep Patriot in for a 2013 Chevy Silverado. I was ready for something bigger, and the price was right on the truck, as advertised. I spent 6 hours on the road, and 2+ hours at the dealership to do this deal. Once I got there, they low balled me on the original trade offer of the Jeep and even after negotiation, they lied to me on the final amount. I was told they would cut me a check for the difference, but now they claim we never discussed a difference. I later found out that the truck did not have heated seats as advertised, to which they responded with “there is a disclaimer stating not all of our info may be accurate". After more back-and-forth, they said they would give me a small discount if I wanted to drive 3+ hours one way to have them installed at a later date. I have had the truck for less than a week, and the band-aids are starting to fall off. I am finding all sorts of little problems that they hid to sell it, and I am still trying to get the money that they agreed to pay me. Jeff Nelson was my salesman, and has proven to be a stereotypical used-car salesman, lying to me and saying whatever required to make his commission. He pawned all the actual decisions off on his manager, Tim Adams, whom I can only assume is the king of dishonest used-car jockeys. If you find a nice vehicle at Ryan Auto, do yourself a favor and go to any other dealer. You will get more respect and better service from pretty much anywhere else. More

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Dodge Ram The experience purchasing our Dodge Ram was easy, fair and courteous. Ryan the sales person respectfully engaged in negotiation and even shined the r The experience purchasing our Dodge Ram was easy, fair and courteous. Ryan the sales person respectfully engaged in negotiation and even shined the running boards. Shaun the finance rep was thorough and took his time to explain all the options even though it was closing time. Lisa in accessories was also very helpful with prices and options. Best overall buying experience in years. More

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Enjoyable! Ryan Auto Mall had a great selection of vehicles to choose from. Doug was a great guy to work with.....no pressure sales, and he asked the right ques Ryan Auto Mall had a great selection of vehicles to choose from. Doug was a great guy to work with.....no pressure sales, and he asked the right questions to understand what I was looking for. Josh was a pleasure to work with on the financing....he offered some great advice from personal experiences. Lisa was also very helpful in getting my accessories quickly, and installed the next day! Was a great team all together! More

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Fast, attentive, overall great experience! Working with Reece, Lisa, and Dane was a fantastic experience! Very pleasent personable folks who worked diligently to find and get me what exactly wh Working with Reece, Lisa, and Dane was a fantastic experience! Very pleasent personable folks who worked diligently to find and get me what exactly what I was looking for! Extremely friendly and efficient environment! More

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