Lisa Stifter | Page 13

Good, courteous people. Staff was courteous and very efficient. They were attentive to my needs. There was no pressure to buy however the vehicle I wanted wasn’t there but Staff was courteous and very efficient. They were attentive to my needs. There was no pressure to buy however the vehicle I wanted wasn’t there but a suitable one was what I purchased. More

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Great from start to finish! I was looking for a very specific vehicle. I was unable to get anyone to call me back from the dealership close to my home. I went online to jeep.com I was looking for a very specific vehicle. I was unable to get anyone to call me back from the dealership close to my home. I went online to jeep.com and Brian Olson from Ryan Auto Mall was the first to call me. He listened to what I wanted and called me back with options. Then he stayed on the task and along with Lisa Stifter and Kayla Martin, pulled together my dream Jeep Wrangler Unlimited Sport in in Granite Metallic with special Hoss 11 rims and Nitto 18 all terrain tires. I've worked hard and waited a LONG time to finally purchase this Jeep. Couldn't be happier. Dane Dornbush made the actual purchase a breeze. More

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Steve worked well with the trying times of low inventory and lack of dealers willing to trade. He was always patient and helpful through the frustrations. I never felt pushed to make a choice The info was and lack of dealers willing to trade. He was always patient and helpful through the frustrations. I never felt pushed to make a choice The info was shared and my questions answered so I could make my choice More

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Steve, Lisa, and Jeff were so nice and knowledgeable and answered any question I had. I never felt pressured into anything. I highly recommend working with them. Thank you Steve, Lisa, and Jeff! answered any question I had. I never felt pressured into anything. I highly recommend working with them. Thank you Steve, Lisa, and Jeff! More

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Great people. Would recommend to everyone. Scott made sure we had all the information we needed. Jeff made finance easy and made sure everything was ok before we left. sure we had all the information we needed. Jeff made finance easy and made sure everything was ok before we left. More

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We went to Buffalo Chevrolet to see if there was a Chevy Colorado. They had what we were looking for and for a price we could do. Colorado. They had what we were looking for and for a price we could do. More

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SMILING FACES TO GREET YOU AND JEFF NELSON IS AND AWESOME PERSON AND SALES GUY.GOOD LISTENERS ON WHAT I WANTED AND VERY GOOD AND PATIENT WITH ME.VERY GOOD WITH EXPLAINING EVERYTHING ABOUT THE SUV.AND GETTING PERSON AND SALES GUY.GOOD LISTENERS ON WHAT I WANTED AND VERY GOOD AND PATIENT WITH ME.VERY GOOD WITH EXPLAINING EVERYTHING ABOUT THE SUV.AND GETTING ME SET UP.THANKS AGAIN JEFF.YOUR THE BEST!!! More

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Scott and all the others involved with my used car purchase were awesome and a pleasure to work with. Thank you for the great service! purchase were awesome and a pleasure to work with. Thank you for the great service! More

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Used 2018 Tahoe LT RRG Renee was very professional and helpful during the sales process. She answered my questions and delivered on her commitments. I had a small problem af Renee was very professional and helpful during the sales process. She answered my questions and delivered on her commitments. I had a small problem after I drove the Tahoe home, and she solved it for me quickly and to my satisfactions with the help of Tim Adams. I will be back to purchase vehicles from Ryan Auto Mall. Fair and honest people. More

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The buck before the customer at Ryan Auto Mall. If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I wished I had listened to myself and went elsewhere. The advertised special price for my Gladiator was posted as "Buy for $xx,xxx. … Our BUY FOR PRICE is the PRICE FOR EVERYONE and includes UNCONDITIONAL manufacturer offers and rebates. " Yet when we came in a sat down with Melisa Rokala the price she gave us was $1300 higher which included an addon we did not ask for and were told the other $1k was a discount we did not qualify for. We walked away and kept looking elsewhere. Melisa contacted us again so in emails we negotiated back to the sale price (are you kidding me), dropped the addon we did not want, and got an agreement for an extra $500 on top of the low amount they offered for our trade. We decided it was a deal for the Gladiator so I went to pick it up. While signing the paperwork the finance manager Dane mentioned Melisa had told him we were retiring in 6 months and returning to Canada after 10 years in the states. He showed me the apa.ca web site which indicates a potential issue with the warranty transfer but it did state "Warranties of vehicles purchased in the United States will not be valid in Canada, unless a customer moves to Canada and gets approval by Chrysler Canada." . Given that info I felt I could contact Chrysler Canada and determine the transfer process. He also told me the extended warranty would cover me instead but I doubt that is true during the time the manufacturer's warranty is in place. 18 hours later I contacted Chrysler Canada who told me they do not transfer any US warranties at all so I would have a new vehicle with only 6 months coverage. I immediately contacted Melisa to see how we undo this deal and she told me I would have to call Mike the sales Manager.. I had to convince her that she should do that. Mike then called me back 4 hours later and basically said there is no law that allows the customer to undo a deal so the answer was NO! He said I could call Rob Ryan if I did not like that answer and gave me his number. I called, left a detailed message and NEVER heard back at all. So… bottom line is all that matters to Ryan Auto Mall as there would have been no reason they could not have supported the customer and undone this deal. We should have walked away when we had to talk them into their own advertised sales price. Stay away if you want customer service. More

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