Leo Estrada | Page 39

Best Customer Service Experience I looked online yesterday and then contacted Shannon who was top notch. Today I walked in and Fabian, Curtis and Leo were extremely helpful and knowle I looked online yesterday and then contacted Shannon who was top notch. Today I walked in and Fabian, Curtis and Leo were extremely helpful and knowledgeable and that made my purchase very successful. I was able to look around test drive a vehicle and drive away with my new car. Love this dealership More

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Amazing customer service Fabian was extremely helpful getting me into something I liked AND could afford. Outstanding performance on everyone there. Definitely will be purchas Fabian was extremely helpful getting me into something I liked AND could afford. Outstanding performance on everyone there. Definitely will be purchasing vehicles here again in the future. More

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Disappointing new car purchase This was the 5th car we bought from them and will be the last. The price was not the price promised since we were repeat customers. It took too long a This was the 5th car we bought from them and will be the last. The price was not the price promised since we were repeat customers. It took too long and a lot of sneaky tactics. More

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a positive experience We primarily interfaced with Norma Rainey in the purchase of our 2017 Jeep. She conducted the transaction in a very competent and professional way. We primarily interfaced with Norma Rainey in the purchase of our 2017 Jeep. She conducted the transaction in a very competent and professional way. I would recommend her highly to anyone wishing to purchase. Don Curtis More

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Great Experience Employees were extremely polite and made my wife and I feel appreciated. Staff was super friendly and knowledgeable about the car we wanted to buy. Employees were extremely polite and made my wife and I feel appreciated. Staff was super friendly and knowledgeable about the car we wanted to buy. I would highly recommend South Oak Dodge for anyone looking to purchase a vehicle! More

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2016 Dodge Charger So on December 31 I bought a 2016 dodge charger brand-new. I really liked the car but I came to find out that with a three-year-old kid in a car seat So on December 31 I bought a 2016 dodge charger brand-new. I really liked the car but I came to find out that with a three-year-old kid in a car seat it does not work out very well so I wanted to trade it in for a 2017 Ford explore . When I went to Bill kay Ford to test drive the explorer they ran the Vin on the charger. I bought the charger with 318 miles and they still ran the Vin because I had 4900 miles on the car when I traded it in. Come to find out the car was in an accident in June 2016 six months before I bought the car and they still sold the car to me is a brand-new car. The Carfax report said it happened in Missouri and they got the car on a dealer trade so supposedly they never knew about the accident. So when I asked what I would get back for the car they told me $23,000 cash value or $4667 towards trade-in and Bill K Ford) I got 25,500 for trade-in so I am very disappointed with South Oak dad and I will never ever buy another vehicle from them or refer anybody to them. More

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Right Down To Business My personal vehicle had died on a Saturday and I went in to South Oak on a Monday evening. Within minutes of my arrival Marvin was there to assist me. My personal vehicle had died on a Saturday and I went in to South Oak on a Monday evening. Within minutes of my arrival Marvin was there to assist me. In no time he had me out on a test drive in a vehicle similar to the one I had come in to look at (the specific one was at the dealership for was at an offsite lot which Marvin sent someone to get). Shortly after that we were working out the details and I was purchasing my NEW 2017 Jeep Patriot 75th Anniversary Edition! At no time did I ever feel any pressure or that I was being pushed by Marvin. He was straight up with me the entire time and made the entire auto purchasing experience a pleasant one. I'll definitely be recommending Marvin to anyone I know thats looking to purchase a new vehicle. More

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Hooked me up Got exactly what I came in looking for,Jeep Grand Cherokee limited Dave Dimro and Leo Estrada were very helpful and down to earth with me. Got exactly what I came in looking for,Jeep Grand Cherokee limited Dave Dimro and Leo Estrada were very helpful and down to earth with me. More

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Sales bullies I was told that $3000 down would get me the vehicle. Then my sales rep Mike Reid came back and said that the bank needed another $1000 down because o I was told that $3000 down would get me the vehicle. Then my sales rep Mike Reid came back and said that the bank needed another $1000 down because of the upside-down on my trade. Mike told me that I could choose when to have the other $1000 check ran. I chose a date two weeks out to ensure that the funds would be available. Both checks were ran the next day. Now no one will return my calls or emails. False and misleading information was given to me. More

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Unbelievable I came to just inquire. Amber greeted it was like Iwe knew each other. She listened and researched as I communicated my needs she made recommendations I came to just inquire. Amber greeted it was like Iwe knew each other. She listened and researched as I communicated my needs she made recommendations to fity needs. She did not talk me into anything we communicated conversationally next thing I knew she had cleaned outta knew car and had packed me up very neatly into my new car. The finance department andanager very gracious. I would recommend this dealership and Amber to everyone thinking about buying a car More

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