Kyle Whelan

These guys are no better than your corner dirt used car lot. On Saturday, I made a deal for a car at MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Mon lot. On Saturday, I made a deal for a car at MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Monday (today), I got a call from Kyle Whelan to let me know that he's vetoing the deal and will charge me an extra $5,000. I asked him very direct questions about his integrity. He specifically told me that he was not going to honor the word of his team and that it was a "miscommunication" (despite the original deal receiving manager approval and has Kyle's name on it). He admitted to calling neighboring dealerships to compare prices after we made the deal on Saturday and today he settled on $5k over. At the end of the call, I finally told him that I have no respect for the way he represented the store and Kyle said he didn't care. More

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NOT ETHICAL - I recently purchased a used car from Preston BMW and I can NOT recommend them due to their misleading and unprofessional practices. I have reached out to the GSM Kevin Whelan (who aplogi Preston BMW and I can NOT recommend them due to their misleading and unprofessional practices. I have reached out to the GSM Kevin Whelan (who aplogized for some issues as "sorry, our salesperson is new" without discussion of a resolution) as well as the VP of Preston BMW - Kevin Leya (without a response) to try and resolve these issues. More

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Fabulous buying experience. Al Schwartz made buying our X3 BMW a smooth ride. He was friendly, helpful and courteous. Shout out to Kyle Whelan for his kind assistance. Al Schwartz made buying our X3 BMW a smooth ride. He was friendly, helpful and courteous. Shout out to Kyle Whelan for his kind assistance. More

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Extremely satisfied! We are extremely satisfied with the customer service that we received at Preston BMW in Boardman. Our salesperson, Paul, was knowledgeable and very h We are extremely satisfied with the customer service that we received at Preston BMW in Boardman. Our salesperson, Paul, was knowledgeable and very helpful. The whole process of buying a car took us only about 90 minutes. I got the car that I've been looking for and my husband got the price he was looking for! We highly recommend this dealership. More

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Great Overall Experience! I had been eyeing a call on the lot for a couple of weeks. Did a test drive but wasn't sure I wanted to buy without checking the market. I did my re I had been eyeing a call on the lot for a couple of weeks. Did a test drive but wasn't sure I wanted to buy without checking the market. I did my research and made a great deal on a very nice car. Paul Ruchtie was NEVER pushy and made himself available by text, which was great. A clean, comfortable sales room and engaged staff made the process painless. Kyle Whelan did my paperwork in no time and got me ready to roll in just minutes! Thanks guys; I hope to see you when I'm ready to buy my next one. =) More

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