Kyle Jackson | Page 6

My front tire's sudden encounter with a road hazard in led to my most recent unscheduled, but outstanding visit with Smythe Volvo of Summit, NJ. The result, a large flap of the tire's sidewall, which scr led to my most recent unscheduled, but outstanding visit with Smythe Volvo of Summit, NJ. The result, a large flap of the tire's sidewall, which screamed, "Tow-In!!" First, the wonderfully responsive, no on hold or wait time, Volvo Roadside Assistance dispatched Rich's Towing w/driver Jonathan Nazario who assessed the tire, noting it was surprising the tire hadn't blown out, but it wasn't safe to drive on (NOTE- exceptional handling of my vehicle and smooth ride-along to Summit - thank you Jonathan!). At Smythe, my service associate Patrick McLaughlin GENTLY rolled my vehicle through the UVeye - a high-tech computer inspection which checks vehicles stem to stern, as well as underneath/on top. Tire treads, alignment, car dings you arrive with, the proof is in the photos and metrics of this high tech system, and the customer receives a copy as well. Patrick provided me with an estimate of time as well as cost, and kept me well-informed during my vehicle's brief stay. I had the option of updates either by phone, text, or in-person - CUSTOMER CHOICE. As I waited in the upstairs lounge, the snacks and refreshments were plentiful as is typical, and the area was meticulously maintained. Further, notably ABSENT were strong fuel/exhaust odors or loud noises common to other dealer waiting areas. During my stay, Sales Associate Kyle Jackson recognized me as he passed by the waiting area, and paused to ask about my stay. Kyle is another exceptional Smythe employee, from whom I had the pleasure of purchasing my youngest daughter's Certified, Pre-owned VOLVO S60. I explored the idea of renewing my tire warranty with Kyle, who then immediately suggested and arranged a meeting with Finance Manager, Santiago Piriz. Santiago appeared a few minutes later, with preliminary packages already prepared and in-hand, based on my car's mileage and needs. Although it was my intent to accomplish the tire warranty at that encounter, I did not feel any pressure to sign immediately, and no typical "sales" phrases either. The price is the price, here are the options, think on it, and let him know. I signed. Back to my vehicle, the ink was barely dry on the tire warranty, when Patrick came in person to let me know my car was finished...AND WASHED. As I paid, Patrick reviewed my future recommended service intervals with their anticipated costs (and times), and patiently answered my questions. Bottom line, over the years I have had the pleasure of owning a boxy Volvo wagon, an older S90, two S60's, an XC60, and now my XC90 hybrid. My service appointments at other NJ Volvo dealers have ranged from average (no red flags), to poor (not for lack of snacks in the waiting room, but basic repairs not fully repaired). It is for this reason that I choose to drive out of my local area to Smythe Volvo (or be towed there), where I have every confidence that my service, as well as yours, will be exceptional as well....and it's not due to your social media profile, but because that's the Smythe standard of service for everyone...PERIOD. Patrick and the other service associates will ensure your vehicle(s) are treated as if they will be driven by their own families. The team at Smythe has these great reviews for a reason... Try it here...kick the tires, you'll never look back :) More

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Great service! Kyle was very helpful in finding me the right car and getting me the best deal. 10/10 would recommend! Kyle was very helpful in finding me the right car and getting me the best deal. 10/10 would recommend! More

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Always a pleasure to work with Kyle! This is the third Volvo we have bought from him and will be coming back when we have another driver in the house in a couple of years! This is the third Volvo we have bought from him and will be coming back when we have another driver in the house in a couple of years! More

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I just have to say. I walked in on a Saturday looking for a SUV. I had Kyle as my sales person he was fabulous. Then I went to meet Aboud, He was fabulous. And then I me I walked in on a Saturday looking for a SUV. I had Kyle as my sales person he was fabulous. Then I went to meet Aboud, He was fabulous. And then I met Jay and he was also fabulous.. as you can see I had a such a great experience with this dealership. Thanks again. More

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I had such a wonderful experience at Smythe! I worked with Kyle and Jay, and finalized my paperwork with Henry. They were all very welcoming, honest, and experienced guys who truly had my best i I worked with Kyle and Jay, and finalized my paperwork with Henry. They were all very welcoming, honest, and experienced guys who truly had my best interest at heart. The Smythe crew handled me like family and made a usually stressful experience easy and exciting! Cannot recommend this place enough! More

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Making a large purchase, like an automobile, is always stressful. At Smythe, and especially with working with Kyle, the process was smooth. This is my second Volvo purchase and my wife and I are very happ stressful. At Smythe, and especially with working with Kyle, the process was smooth. This is my second Volvo purchase and my wife and I are very happy with our new plug in hybrid XC60! More

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The dealership is very accessible and staffed by knowledgeable and friendly staff. I have purchased or leased many cars from Smythe knowledgeable and friendly staff. I have purchased or leased many cars from Smythe More

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This is the fifth Volvo I’ve leased with Smythe and Kyle. Always a easy and pleasant experience! Always a easy and pleasant experience! More

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This was likely the most seamless experience at a dealer I have ever had! Kyle was so kind and made me feel so comfortable. Everyone was ready for me and I didn’t wait even a second. My car was ready and I I have ever had! Kyle was so kind and made me feel so comfortable. Everyone was ready for me and I didn’t wait even a second. My car was ready and I was the owner is a new car within 60 minutes. More

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Everybody here is so kind and knowledgeable. Kyle took the time to get to know our family and needs. We love chatting with him. Jay helped set us up with our cars and made us feel special and ca Kyle took the time to get to know our family and needs. We love chatting with him. Jay helped set us up with our cars and made us feel special and cared for. Definitely recommend Smythe - they go above and beyond for their clients! More

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