Keith Sutton | Page 74

Very disappointed in service. Primary issue handled but car was damaged following completion of repairs. Primary issue handled but car was damaged following completion of repairs. More

by Mremboldlaw Verified Customer Verified Customer

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Everyone was friendly and they showed me the parts that needed replacing. I was very comfortable with the service manager and dealership. needed replacing. I was very comfortable with the service manager and dealership. More

by kmterrill Verified Customer Verified Customer

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Jim Butler, KIA is always pleasant to deal with. Even with an extended wait, they made our time worthwhile and compensated for our extended time. Great team to work with. Even with an extended wait, they made our time worthwhile and compensated for our extended time. Great team to work with. More

by msellers01 Verified Customer Verified Customer

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Friendly with a smiling, always answers my big and small questions Need bigger parking lot questions Need bigger parking lot More

by justcks Verified Customer Verified Customer

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The part/assembly that they replaced did NOT work when the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective par the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective part ) . O had to take a half day vacation to bring it back to be told that I’ll have to bring it back again after they get a new part (hopefully it works… but I’ll have to drop it off again and be without a car )…I will never buy a Kia again due to the recurring parts replacement issues on our Optima’s , the nationally-known issues with Kia’s being easily stolen and Kia doing nothing about it, and the fact that our service experience with our Toyotas at Jay Wolfe is light-years better than our Kia experience More

by ultrarunner.mo Verified Customer Verified Customer

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Great customer service. They always answer my questions in a way I can understand, and they are always friendly. They always answer my questions in a way I can understand, and they are always friendly. More

by jgmr87 Verified Customer Verified Customer

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Keith as always does a great job. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. More

by etsets2 Verified Customer Verified Customer

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Everyone I have ever dealt with in the Jim Butler Kia service department has always been very friendly and helpful. service department has always been very friendly and helpful. More

by lawrin Verified Customer Verified Customer

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Always great service and friendly, helpful staff. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. Keith easily explains what needs to be done. He was able to get me in quickly when it was apparent my car needed new tires. More

by theresa.ruzicka2007 Verified Customer Verified Customer

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My experience was one of the quickest and most efficient car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone el car buying experiences I've had and I've bought a dozen vehicles. Jean Silverio is the best car salesman I've ever met. I wouldn't buy from anyone else More

by steviem424 Verified Customer Verified Customer

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