Karen Dillon at Wendell Motor Sales

First of all I have to thank Karen for recommending Mark. There was no pressure but he knew my situation that I needed a vehicle quickly as mine had been written off. He gave me options and prices and I made a decision on a vehicle. Also thank-you to Lisa for the explanations of the deal. I am very pleased with the whole experience and the service that will be given to my vehicle.
Thank-you for putting me into a beautiful 2012 Chrysler 200 Limited.

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as a small business owner it was very important for my truck to be fixed quickly. sunday i put my brakes on and all i heard was metal on metal,so i was very concerned all day with more snow coming. I met karen at the dealership first thing monday morning and had my truck back in the afternoon as she promised.

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We have been dealing with Wendell Motors for about 10 years and although we have since moved closer to other dealers and auto shops, we continue to drive the distance to bring our Jeep to the people we trust. Karen, Mike and Jeannine have always been fair and honest with us, ensuring we get quality service at a decent price. They are always friendly and accommodating and they see that the work gets done in a timely manner.

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I have been a customer of Wendell Motor Sales for the past 7 years and have consistently been provided with excellent service..Karen Dillon and Jeannine Edwards characterize this top notch performance and they compliment this with their welcoming and friendly manner.. It is a real pleasure dealing with Karen and Jeannine and I look forward to many more years of being a customer of Wendell's.

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Karen and Jeannine are always cheerful and seem happy to see me when I go in for service. They greet you with a smile and hi no matter the weather or crusty person they may have just dealt with.I must also mention Pam she was a Sweetheart and missed. All do their jobs very well and make me feel that I matter.
Hugh Sinclair.

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As usual the service was great and Dona was even nice enough to drop me off first so I could get to work.

Originally the planned work included spark plug replacement, but that was quickly removed when I pointed out that my engine was not the 2.4L which requires more frequent service than my 2.7L engine.

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I've been purchasing and having my cars serviced at Wendell's for many years. The prices have always been fair but what keeps me coming back is the level of service practiced throughout the company. When I've purchased vehicles I've always felt that my business was important to everyone involved in the process. When I've dealt with the body shop the work has been excellent and the turnaround quite quick. The service team do a great job of making you feel like you are "part of the family". Karen and Jeannine always greet you with a smile and seem to genuinely like their customers. The drivers get you where you need to go in no time if you need a ride and the quality of the service work is second to none. Thank you Craig and the whole team.

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I would LOVE to take this opportunity to boast about the service department at Wendle Motors - Kitchener. I realize that sharing my experience doesn't involve talking about my car.... But I will. I bought a new 2008 hard top convertible and truthfuly, I was not happy with the car. I do know that the car came with features that were new to the brand. But I was not satisfied with my car, to put it politely. But I still bring my car into the dealership for service or any repairs that I may need to get done. WHY? Because of their OUTSTANDING service!! Every time I have been to the service area, everyone is friendly, very helpful, organized, and just pleasent to talk to. The service team(Karen and Jeannine) go out of their way to make costumers happy and fit them in to the work schedual. AND because of them being such wonderful people, they have even gotten me a warranty on a broken defroster back windshield that wasn't covered by warranty... Just because the GO glass place that did the work the first time feel the same way about the service department as I do. So them being great, got me a deal! How awesome is that? Althought the work that needed to be done to the defroster was another faulty part in the car, warranty wouldn't have covered it.
One main thing that impressed me was how Mike handled a VERY RUDE customer. I was in service this one time and a customer was complaining as if his car was damaged while under Wendles care. Mike very patiently and politly let the customer scream and make noise until he could finally explain that the scratch had dust and dirt over it, so it must have been there before. It doens't sound like much on here, but you would have had to had been there to understand. I was impressed.

Easily to say, I am very pleased with the service at Wendle Motors in Kitchener. If a company can sell me something that I'm not fully happy with and I still come back? It's Only because of the service there. I know other places may be a little cheaper.... But I wouldn't go anywhere else. :D

Thank you Karen and Jeannine

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Your team of Mike, Jeannine, and Karen, make taking a van in for servicing a pleasure. They are informative, and very knowledgeable of what work and cost estimate might be on all work. The are not all about service as well, they know you as a neigbour. IN my case Jeannine has asked me about my donating a kidney to my wife, Karen has asked about my recent holiday in Florida, Mike on how my van is doing with 300,000 kms on it and we talk about his vehicles that have 400,000+ kms on theirs. It's friendship as you drive in thru those 2 work doors as well. Karen was overheard talking to another female customer who was trying to describe her car problem. "it sounded like thump, thump, whirr..thump. Karen without hesitation did not say what the problem was but she wrote the noise descrition on the work order explaining to the customer that now the mechanics can listen for the problem and when it happens ( idle, reverse, drive, fast or slow ) The customer was surprised that she would do that Karens answer was "We want to fix it and give your car back the way you bought it " Another happy customer

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