Josh Cousino | Page 2

Our car buying journey started in May of 2022 when we visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highl visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highlander Hybrid. Between May of 2022 and Feb of 2023, Casey would keep us informed of our status on the long list that we were on for this particular vehicle. When the time came to finally purchase that vehicle, my husband had many questions about financing options and Casey would relay those questions to finance and get right back to us with answers.....and we had MANY questions!!! The day we picked the vehicle up we were greeted by Josh and then Casey spent a lot of time going over the car. Rob Ploof also spent considerable time explaining the financing and the many options. We never felt pressured and always felt we were being listened to. Thank you to those three folks that were part of our car buying experience at Heritage Toyota. We highly recommend this dealership. If there is one thing that could be improved it might be the ease of scanning documents to send to customers and to be able to send those scanned images to more than one email address without having to rescan. My husband and I both wanted to receive that information, but it seems the program only allows one email address to be entered in.....perhaps this is something that could be looked into so that the sales person doesn't have to rescan to send that same information to another email. Basically if there are two people in the same household that want the information, the staff should be able to "reply all" to send that information. More

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I traded in my current leased Tacoma for a new one and the dealership and Matt Messenger did a great job! They were accommodating and did whatever they could to make my experience a good one. Thank you! the dealership and Matt Messenger did a great job! They were accommodating and did whatever they could to make my experience a good one. Thank you! More

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When I met Jason, I felt like I was sitting across from a friend immediately. Jason helped me feel at ease on waiting for an extended period for my new Tundra to arrive, always keeping me in the loop and che friend immediately. Jason helped me feel at ease on waiting for an extended period for my new Tundra to arrive, always keeping me in the loop and checking in from time to time to provide updates on the status of production. I have leased 5 or 6 trucks from Heritage Toyota over the years and each of those experiences have been excellent and the ongoing customer service I have and continue to receive is second to none. My most recent experience working with Jason has been nothing but positive and I would highly recommend his services to any family, friend or colleague who is looking to purchase or lease a vehicle. I look forward to carrying on a professional relationship with Jason on my new purchase. More

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Matt was incredibly helpful and knowledgeable throughout my buying experience. I wanted a particular vehicle and understood there would be quite a wait time for it. Matt kept me updated through the process my buying experience. I wanted a particular vehicle and understood there would be quite a wait time for it. Matt kept me updated through the process and even hooked me up with another great vehicle while waiting for my new one! I highly recommend Matt and Heritage Toyota to anyone looking for vehicle. You won’t be disappointed! More

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Heritage Toyota was on point! Ordered a 4Runner I’ve wanted for a long time and Casey Morrow and team made it happen!! Ordered a 4Runner I’ve wanted for a long time and Casey Morrow and team made it happen!! More

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This is my 4th pick-up that I have gotten from Heritage Toyota. I really enjoyed working with Derek. He kept in contact with me every month on the status of the new truck. I would have the truck serviced a Toyota. I really enjoyed working with Derek. He kept in contact with me every month on the status of the new truck. I would have the truck serviced at Heritage, except for the cost of the Ferry. I highly recommend Derek and Heritage Toyota. More

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Loved that the website listed photos and specs of all cars - not making you call. My salesperson was calm - with a no pressure style - which was great! cars - not making you call. My salesperson was calm - with a no pressure style - which was great! More

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Neal was very informative and easy to work with. I liked working with him. He diligently answered all my questions to my satisfaction. I liked working with him. He diligently answered all my questions to my satisfaction. More

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Joe Agresti, was a top notch sales rep! Every single part of the car buying experience was done with ease. Joe and the H team know how to treat a person while in pursuit of a vehicle! Thank Every single part of the car buying experience was done with ease. Joe and the H team know how to treat a person while in pursuit of a vehicle! Thank you for everything Toyota HTeam! More

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Derek Blood is a rare car salesman. ..friendly, sharp, listens, quick responding/followup and most importantly "sincere"and not aggressive. Must say, by far the best experience I have h ..friendly, sharp, listens, quick responding/followup and most importantly "sincere"and not aggressive. Must say, by far the best experience I have had buying a vehicle! More

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