Jordan Suchowski

This dealer scheduled an appointment (one hour from call and contact with them for two days) to test drive and purchase a specific vehicle. This dealership is a hour drive away for me. They sold that car to and contact with them for two days) to test drive and purchase a specific vehicle. This dealership is a hour drive away for me. They sold that car to somebody else during that one hour without contacting me. Complete waste of two hours of driving. This dealership doesn’t respect you and doesn’t value your time. Take your business elsewhere. More

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Pushy salesman, explained that we didn’t want the protection service that was 2500, instead of listening, he kept lowering the price and didn’t listen to us that we didn’t want the service. Couldn’t protection service that was 2500, instead of listening, he kept lowering the price and didn’t listen to us that we didn’t want the service. Couldn’t give a clear answer on price & rate and when we were given a range of the terms I was asked to sign a paper to agree, I asked what I was signing and they didn’t have a clear answer. We told them we would think about it and the manager said “you’re gonna make us do all this work and not buy something” and tried to guilt us into buying a car. This was one of the ABSOLUTE WORST car buying experiences and based off of this visit I will only go to carmax from now on. More

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Dishonest sales manager and an overall frustrating experience at Gary Langs. Even if you know what you want and agree to pricing, dont be surprised when Gary Lang changes the deal in the end. The w experience at Gary Langs. Even if you know what you want and agree to pricing, dont be surprised when Gary Lang changes the deal in the end. The wife and I were in the market for a new Subaru Forester, production issues have made our specific preferences harder to come by so we were excited to find one that checked all the boxes. We contacted the store online and got a copy of the window sticker and price to confirm. The listed price is what we expected and we knew we wanted to buy it. We confirmed through email that its available and the price listed online is what you pay, we were assured there would be no hidden surprises or games to play. We made an appointment for the next day and were optimistic to have an easy car buying experience but it was obviously too good to be true. At the dealership we ask to speak to the individual we set the appointment with, but immediately get informed we had been talking to an online specialist, and that this person apparently simply doesn't physically exist. We'll never hear from our original contact again. Regardless the car was there, the test drive was fine and we told the new salesperson we wanted to buy. The paperwork is drafted and presented to us with a summary that shows MSRP (the listed online price we agreed to), state taxes, and other assorted licensing and paperwork processing fees. Even with a prior "price guarantee assurance" anyone should know going in these things will be tacked on in the end. However we did not expect the $2,500 "Market Adjustment" fee that was thrown in. I comment that this was not included in our previously discussed agreement, which prompts the senior sales manager to join the conversation and begins the 'good salesperson bad salesperson' routine. We are informed that because of the production slowdown and scarcity of new cars this $2,500 market adjustment is required and at the discretion of the dealership. I really dont care however, because I've already discussed the scarcity issue with the original salesperson before we came in, and were assured "the price you see is the price you pay". Of course original salesperson isnt there, and it wouldnt matter if she was because "she shouldnt have said that since senior sales manager doesnt agree". At this point my wife and I have taken off work, driven over an hour away, and been given the bait and switch, take it or leave it. As I continue to question the integrity of Gary Langs organization I'm given the assurance that this discretionary dealership markup is applied all the time, and tacking it on at the end is simply how they do business. They take this opportunity to continue to throw the original salesperson who isnt there under the bus, as "she really shouldnt have promised otherwise". My wife and I are not particularly in a rush for this new car, so I comment to her that we have the option to return to our home dealership and can easily place an order for a new car from production and will be able to buy at MSRP. The senior sales manager hears this and claims that our home dealership are liars, and assures me that even if I agree on a price for a new car, pay the downpayment while its manufactured, and wait the 6 months for it to be made, Gary Lang would STILL wait until you came to pick it up before adding on their discretionary markup, and that all Subaru dealerships would do the same. After talking with the sales manager, I have no doubt that he would in fact do this. At this point I am extremely disappointed with the lies that brought me to the Gary Lang dealership, and Im sure it reflected in my tone. The "goodguy" floor salesperson continues to fight on our behalf against the senior salesman trying to find ways to make the deal still work but the only deal I will accept is the original MSRP that I agreed to already. Eventually we come to an agreement where the Market Adjustment is finally removed, on the condition we have to finance with the dealership. This results in additional credit checks and a worse rate than I already locked in with my own financing, but this doesnt matter because I will transfer the loan as soon as it gets set up. What a waste of time. We seem to have come to an agreement and continue to work through the paperwork once more. At one point I get an urgent call from work and step away for a quick moment leaving my wife to continue the process with "goodguy" salesperson. As soon as I step away adjustments to the deal start to get suggested to her, and she refuses to move on until I get back. When I get back and am filled in by my wife of these new "deals" I'm initially flabbergasted that the they would be so audacious, but quickly get over it since at this point its truly not that surprising how predatory Gary Langs dealership really is. At the end of the day we got the car we wanted for the price we went in for. All it took was 4 hours of sifting through lies, irritation, and a dealing sales team with a lack of morals. And hey the dealership still got to extort me on all those other miscellaneous processing fees, so maybe that was their goal all along and really everyone won that day. I thought the sales process would be the worst of it Gary Lang wouldnt let me leave without insulting me one last time. As we wrap things up goodguy salesman starts to talk to me about leaving a review. He claims he knows we're upset but since it was all senior sales manager call it was out of his hands. I'm told that we should write whatever comments we need in the review and Subaru leadership will see what the concern was, but that its really important to get that 5 star rating. He continues to claim that the comments dont affect him, but anything less than 5 stars means he will receive a sales fine of $200, and again this guys really helped us out and it was all senior sales managers fault really. So in case I wasn't irritated enough, now I'm being guilt tripped into ensuring future customers can be taken advantage of as well. Depending on where this gets posted Gary Lang may have the opportunity to rebuttal my experience with their own claims and I wont be able to call out how much of it hogwash. So take this for what you will, thats just my experience. My only regret is not being able to tell a larger audience that they need to avoid Gary Langs dealerships. For some reason the Senior Sales Manager did not give me his card, so I can only guess which individual it was that I worked with. I removed the car sticker as soon as I got home. More

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Great customer service. Honest salesman in Shane. Explained everything thoroughly. Highly recommended others doing business here. I explained to Shane that I needed a car and what car I was intereste Explained everything thoroughly. Highly recommended others doing business here. I explained to Shane that I needed a car and what car I was interested in. He let me test drive the vehicles and recommended other vehicles for me to drive. I told him what I was looking to spend and he found the perfect car that would allow me to stick to my budget. I sincerely appreciate him for that More

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We have purchased auto's from them 4 times. Two of them were from Suburu. Two were from Mitsubishi. We were very pleased each time. They did not pressure us or force us to do something we did not want to d were from Suburu. Two were from Mitsubishi. We were very pleased each time. They did not pressure us or force us to do something we did not want to do. More

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Gary Lang Auto truly embodies their slogan of, "If it doesn't say Gary Lang you probably paid too much." With many dealerships increasing premiums on car sales these days in the current car shortage mark doesn't say Gary Lang you probably paid too much." With many dealerships increasing premiums on car sales these days in the current car shortage market, Gary Lang puts their customers first. Shane was truly a pleasure to work with as my sales rep. He was fun and engaging while extremely knowledgeable and transparent. Shane really did his best to get me what I wanted and he did not employ any pressure tactics. Jason Siegler was an extremely helpful Finance Manager putting together a loan that best fit my objectives and budget. I loved how much Jason wanted to help me put together the best plan possible. I will not hesitate to buy future vehicles from this dealership and I'll be a strong net promoter. More

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They got me in and out quickly. Shane was super friendly and knowledgeable, and they were able to get me a better financing deal than what I had come in with. Definitely recommend! and knowledgeable, and they were able to get me a better financing deal than what I had come in with. Definitely recommend! More

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I was greeted By Thomas I felt I was going to be taken I was greeted By Thomas I felt I was going to be taken care of I was greeted By Thomas I felt I was going to be taken care of More

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It was a very pleasant experience except for the extremely long wait. Thomas was a very friendly man. Jordan was also very nice. End T extremely long wait. Thomas was a very friendly man. Jordan was also very nice. End T More

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Rafael was extremely transparent, fair, and easy to work with. The whole team made it a great experience. Highly recommend working with Gary Lang Subaru. with. The whole team made it a great experience. Highly recommend working with Gary Lang Subaru. More

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