Jon Dotson

I initially thought I would write a good review, but the sales manager - Andy Sparger - hastily botched a remote sale in progress with his arbitrary terms that were not clear to me or my salesman. The preow sales manager - Andy Sparger - hastily botched a remote sale in progress with his arbitrary terms that were not clear to me or my salesman. The preowned salesman - a really nice guy - and the preowned sales manager had poor and inconsistent communication between themselves and with me for the sale of a car I was in the middle of purchasing, in which I already had money down. Ultimately the sales manager sold it to someone else while they still had my down payment because I could not respond fast enough, in less than 24 hours, to his immediate and unexpected demand for full immediate payment, shared at the literal end of the working day prior. This contradicted what the salesman had initially shared earlier and what he and I had agreed to. The miscommunication between the two employees - including about my times of availability to discuss issues related to my purchase - ultimately ended with them selling my reserved car immediately. A few red flags about the dealership led me to do my own research that night before speaking with the manager the next afternoon - when the car was sold to someone else -- namely: 1/ receiving texts from personal cell phones 2/ vague explanation about the proposed 'ghost sale' (and me questioning its legality) and then 3/ the unexpected demand for full payment immediately before picking it up. For me, the most biting aspect was that the sales manager insinuated as though I had caused great distress to the dealership by not answering his call while I was working (teaching!) in the morning and midday and assumed that I was trying to scam the dealership. (How would I be a scammer if I had already successfully deposited $2,000 and had provided my driver's license, in addition to securing a plane ticket to the region?!?!) This alone shows his lack of due diligence to me and his salesman. He even said that I had left the dealership without communication for days, which was completely false, as I spoke to him less than 24 hours after he had demanded new conditions for the sale at the very last minute the day prior, and I came with informed questions about the process. When we did speak the next afternoon, the sales manager said that he considered my transaction cancelled and had invited a new customer to look at the car in that moment, and ultimately sold it to them an hour later. While the dealership has agreed to refund my down payment the next business day, I cannot express how disappointed I am in the sales manager. He acted without tact to give me less than 24 hours to respond to his last-minute change to the transaction process. He judged me to be a scammer despite money I had put up alongside my identification documents. A good manager would take ownership for this mismanagement and miscommunication. He had the opportunity to take responsibility and tell the potential new customer that it was his mistake, the car is in fact under contract - because it was. He did not, for the sole purpose of making an immediate sale. I wonder what my salesman - who had a day off this day - thinks of this hostile takeover of his transaction and client? It was unfortunate to lose not only my time (spanning three days of contact) and my peace of mind in working with the sales manager, but also money spent on the plane ticket that is now non-refundable. If the dealership actually cared about customers, the sales manager could work to rectify the dilemma he engineered by offering to find a comparable car at a comparable price for me, to make good on our initial transaction. I sure hope the ownership and HR team of this dealership take the time to investigate the protocol and communication system of the preowned sales manager for remote sales, to better respect customers who have committed to a purchase with a down payment, and to respect their sales associates in the process. I expect to hear back from ownership on a way to rectify this situation. More

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Great working with this dealership Adam did an awesome job working with us on buying our new van. We were on a time crunch and they worked hard getting us through the process. Adam did an awesome job working with us on buying our new van. We were on a time crunch and they worked hard getting us through the process. More

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