John Scott | Page 4

Buying and Service Two years ago I came in to look at buying options for when my lease was up on my current car. I had bought my first car from Ken Garff and had an amaz Two years ago I came in to look at buying options for when my lease was up on my current car. I had bought my first car from Ken Garff and had an amazing experience with John Scott and Walker. I received many calls and emails from the dealership telling me they were having special deals and to come in and take a look. I did, and after a lot of looking I found a car that I really liked. I was not wanting to buy right away, but with a lot of pressure from them I decided to go for it. The man who had helped me was apparently in and out of the hospital, so Scott took over the paperwork to help me get the car. When talking to him about the details he told me that the dealership would pay off the remainder of the lease I had on my car, since they were wanting me to buy now instead of later. They paper work process was horrible and took the entire day. A couple of weeks later I received a call from where I had leased my car, telling me that I owed them almost a thousand dollars. I explained my situation and the lady told me that dealerships will often do this and then not pay what they say they will. She felt so badly that she took off as many fees as she could. She got the price down to around $500. I paid this immediately so it would not affect my credit. I called the dealership to talk to Scott, and got no where. Finally I drove myself clear out there to talk to him in person. Of course I had to wait forever just for him to have time to come sit with me. In short he said that the best he could do was give me a check for $200. I was young and trusting and didn't think that someone would take advantage of me like Scott did. I feel like they saw a young, vulnerable, girl by herself and completely took advantage. I would avoid this place! I used to feel great about working with the people here, now I continually have bad experiences when I go in for services and such. Customer service is now terrible. Today they lost my car and keys and I had to wait in the lobby for over two hours while they looked for it. Was I compensated in any way? No. I asked to speak with a manager to find out what was going on. Did anyone ever come to talk to me? No. The people from the wash bay were so kind and they walked me around the entire dealership to find my car. The management did nothing. I keep trying to give it another chance and I continue to be let down. More

Report | Print

Top of the line vehicles with quality service. I bought a 2018 Grand Cherokee. The process was seamless and salesmen were very helpful. There was no high pressure sales which can be very frustratin I bought a 2018 Grand Cherokee. The process was seamless and salesmen were very helpful. There was no high pressure sales which can be very frustrating when making a large purchase. I would highly recommend this dealership for anyone looking for a quality vehicle with exceptional service. More

Report | Print

Best Dealer Experience From arrival to departure, I was there less than an hour. I had coordinated with John Scott beforehand and he was able to offer a fantastic deal. From From arrival to departure, I was there less than an hour. I had coordinated with John Scott beforehand and he was able to offer a fantastic deal. From sales to finance to accessories, this was a smooth, simple transaction. More

Report | Print

First car Great dealership, tried 3 or 4 used car dealerships before my sisters husband took me to ken garff where he got his car. Everything was super easy and Great dealership, tried 3 or 4 used car dealerships before my sisters husband took me to ken garff where he got his car. Everything was super easy and was approved for a few different cars. I picked the best one suited for my needs, test drove it and fell in love. Had an airpressure sensor problem the first weekend and they fixed it free of charge. I would recommend this dealer to anyone interested in getting back on the road More

Report | Print

Impressive team Wow! I'm still impressed, with your sales team, especially John Scott, Kerry Walker, Jonathan in truck accessories department and Jake Turner in Serv Wow! I'm still impressed, with your sales team, especially John Scott, Kerry Walker, Jonathan in truck accessories department and Jake Turner in Service. My husband and I, had so many questions and were all answered with impressing vehicle knowledge. Just proves your company is the best. Thank you for the fantastic service on purchasing two new vehicles. More

Report | Print

I have purchased many vehicles over the years and this was the best overall experience that I have had to date. I can't remember the finance guys name right now, but even though he was tired after along d was the best overall experience that I have had to date. I can't remember the finance guys name right now, but even though he was tired after along day he stuck with us until 11:00 PM! WE leased two trucks and he had everything in order. More

Report | Print

John was a very plesant, He went out of his way to make us happy, We our pleased with our new truck, and we would reckamend him... Carl was also a pleasent man to work with... us happy, We our pleased with our new truck, and we would reckamend him... Carl was also a pleasent man to work with... More

Report | Print

Best car buying experience I have ever had. Everyone at the dealership was so friendly. John was up front and honest about everything and the ususal stupid games that are played when buying a new care didn the dealership was so friendly. John was up front and honest about everything and the ususal stupid games that are played when buying a new care didn't happen here. I would recommend anyone to this dealership and especially to John Scott. More

Report | Print

There was no game playing on price and no pressure to buy additional service. John Scott was professional yet friendly and able to answer all of our guestions. The financial department was friendly and willi additional service. John Scott was professional yet friendly and able to answer all of our guestions. The financial department was friendly and willing to fine the best deal for their customers. I would do business again with this dealership. More

Report | Print

Very friendly to work with, answered all questions, made buying my new truck very easy and pleasurable. Would definatley go back and buy from them again. Will take truck back for all service needs. John and buying my new truck very easy and pleasurable. Would definatley go back and buy from them again. Will take truck back for all service needs. John and Justin were extremely friendly to deal with. They treated you like a person. More

Report | Print