John was a nice guy but I don't think I'll be back at
Andrew Toyota ever again. When I take my car to any shop I expect a loaner vehicle. Luxury car dealers do it so does that mean I should go buy a Cadi
Andrew Toyota ever again. When I take my car to any shop I expect a loaner vehicle. Luxury car dealers do it so does that mean I should go buy a Cadillac or Mercedes? I shouldn't have to get picked up by Enterprise car rental when the parking lot has hundreds of cars for sale. I think it's terrible to be forced to pay $200+ for a rental and then come back and pay for the service I received.
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by Clint Rodgers
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Andrew Toyota responded
Hi Clint,
Thank you for sharing your feedback with us. We're sorry to hear about your experience, and we apologize for any inconvenience caused. We understand your concerns regarding loaner vehicles, and we strive to provide the best service to our customers. We'd like to address your concerns directly, so please feel free to reach out to our Service Manager, Allen Good, at 414-228-1450. We value your business and would appreciate the opportunity to make things right.
Best regards,
Andrew Toyota
Fast service, got my second key fab which they
programmed, settings different now, can’t figure out how to get old settings back
programmed, settings different now, can’t figure out how to get old settings back
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by Amkaminsky
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2024 -
Andrew Toyota responded
Thank you for your feedback! We're glad to hear that you received fast service and that we were able to program your second key fob for you. We apologize for the inconvenience regarding your settings and would be happy to assist you in getting them back to your preferences. Please feel free to reach out to us, and we'll do our best to help. We appreciate your business at Andrew Toyota!
Apr 04, 2024 -
Andrew Toyota responded
Thank you.
We have been return customers at Andrew Toyota for both
vehicles and service for about 8 years now, and have now purchased two vehicles from Marc. Marc is great to work with and he and Andrew Toyota make t
vehicles and service for about 8 years now, and have now purchased two vehicles from Marc. Marc is great to work with and he and Andrew Toyota make the process quick and easy. We also trust Andrew Toyota with the service of our vehicles, to be honest about what needs to be done and what doesn't, and to charge a fair price.
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by Dave0311
Apr 02, 2024 -
Andrew Toyota responded
Thank you for your continued loyalty! We're thrilled to have been serving you at Andrew Toyota for the past 8 years. If you need anything else or have any questions, feel free to reach out. We appreciate your feedback!
Great service and excellent quality.
The service advisors are great to work with, explain everything about the repair. I also like the video that is done to show your car and how they ca
The service advisors are great to work with, explain everything about the repair. I also like the video that is done to show your car and how they came to the result.
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by Suuze
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John Farigno
Mar 25, 2024 -
Andrew Toyota responded
Thank you for your kind words! We're delighted to hear that you had a great experience at Andrew Toyota and that you appreciate our service advisors' thorough explanations and the detailed repair videos.
If you have any further feedback or need assistance in the future, feel free to reach out.
Efficient, organized, knowledgeable, personable, helpful
The staff at the Andrew Toyota dealership service department are efficient, organized, knowledgeable, personable, and helpful.
The staff at the Andrew Toyota dealership service department are efficient, organized, knowledgeable, personable, and helpful.
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by ASIANPAPERCREAM
Verified Customer
Verified Customer
Other Employees Tagged:
John Ferrigno
Mar 18, 2024 -
Andrew Toyota responded
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with our service department at Andrew Toyota. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your business!
It was a good visit.
I would had liked for my oil change to happen to save the drive. I will be back in a week.
I would had liked for my oil change to happen to save the drive. I will be back in a week.
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by ANRONIO12312000
Verified Customer
Verified Customer
Other Employees Tagged:
John Ferrigno
Mar 07, 2024 -
Andrew Toyota responded
Hello Valued Customer,
Thank you for your feedback! We're glad to hear that your visit was good overall. We apologize for the inconvenience regarding the oil change and appreciate your understanding. We look forward to seeing you again next week and providing you with excellent service.
The dealership was very welcoming.
Very easy and quick and super helpful would definitely come again
Very easy and quick and super helpful would definitely come again
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by Cindyx2001
Verified Customer
Verified Customer
Other Employees Tagged:
John Ferrigno
Feb 21, 2024 -
Andrew Toyota responded
We're thrilled to hear that you had a welcoming and efficient experience at our dealership! Providing excellent service and assistance is our priority at Andrew Toyota. Thank you for your kind words, and we look forward to welcoming you back again in the future. Your satisfaction is our greatest reward!
Excellent service and great Customer Service.
John was awesome and kept me updated with everything that was happening
John was awesome and kept me updated with everything that was happening
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by MHOUSE0
Verified Customer
Verified Customer
Other Employees Tagged:
John Ferrigno
Feb 16, 2024 -
Andrew Toyota responded
Hello Valued Customer,
Thank you for your feedback! We're thrilled to hear that you received excellent service and great customer service from John. Keeping our customers updated and informed is important to us, and we're glad to know that your experience reflected that. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Very good.
Very reliable. Too bad it is so expensive, but it is really good
Very reliable. Too bad it is so expensive, but it is really good
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by sgmarsh54
Verified Customer
Verified Customer
Other Employees Tagged:
John Ferrigno
Feb 21, 2024 -
Andrew Toyota responded
We're glad to hear that you find Andrew Toyota to be very reliable and of high quality. While we aim to provide the best service possible, we understand concerns about pricing. We appreciate your feedback and will continue striving to deliver value along with excellence. Thank you for your support!
I didn't like my experience.
I never had an issue until recently. Lack of communication
I never had an issue until recently. Lack of communication
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by Tiannaawardd
Verified Customer
Verified Customer
Other Employees Tagged:
John Ferrigno
Feb 16, 2024 -
Andrew Toyota responded
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
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23 yrs, 11 mos
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