John Brooks
John Brooks at Nissan of Elk Grove
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John Brooks

Service Advisor

Nissan of Elk Grove

8590 Laguna Grove Drive
Elk Grove, CA 95757

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4.7
67 Reviews

Dealership Experience

19 yrs, 11 mos

Specialties & Trainings

Nissan Bronze Certified

Nissan Award of Excellence Winner

4.7

67 Reviews

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67 Reviews of John Brooks

March 20, 2024

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Employee Rating

Absolutely LOVE this dealership! I purchased my vehicle from another Nissan dealer and was not impressed with the service department so I came to my local Nissan dealer in Elk Grove More

by Tabitha H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2024

Nissan of Elk Grove responded

Tabitha, We truly appreciate all your kind words! We are so glad we continue to exceed your expectations. We really do love to treat our clients like family here. We look forward to the next time we can assist you!

February 16, 2024

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Great customer service and Khan goes beyond to help us every time we need help in purchasing. I haven’t seen a person like him who always goes is there when we need help. Thank you Khan More

by Subashni_lal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2024

Nissan of Elk Grove responded

We are so glad to hear Khan went above and beyond for you during your car-buying process! He really is great and we are so glad to have him as part of our team! We truly appreciate your business and welcome you to the Nissan family!

February 03, 2024

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When I arrived at dealership I was nervous and anxious because I was in need of immediate transportation. Khan immediately put me at ease by listening to my concerns and needs. He was patient and assisted More

by Parkerkm2004
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Hesam Ghaffari

Feb 05, 2024

Nissan of Elk Grove responded

Parker, Nothing makes us more happy than to hear Khan was able to put you at ease and be so attentive to your needs! We love to make sure our clients always feel comfortable and heard. We are so pleased to hear he was so helpful in finding the perfect vehicle for you. We look forward to being here for all your Nissan needs!

January 31, 2024

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Excellent communication, and well versed regarding their positions and roles. Very easy to work with. More

by Mama Sue
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Trade-in Experience
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Recommend Dealer
Yes
Jan 31, 2024

Nissan of Elk Grove responded

Thank you for taking the time to leave your 5-star review! We are so glad to hear that our team was able to take such good care of you during your car-buying process. Wishing you many happy miles!

December 20, 2023

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Khan Ho made our buying experience easy and stress free which is something you don't hear often. He was able to get us the deal we wanted, the car we wanted, and without back and forth. thx Khan Alex More

by Alex Loya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Javier Fierro

Dec 21, 2023

Nissan of Elk Grove responded

Alex, Thank you for your kind words! We love Khanh just as much as you do and we are glad that he was able to show you just how stress-free the car-buying process can be. We truly appreciate you and your business with us!

December 11, 2023

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MR.DAVID GREENLY was excellent he went above and beyond to help me with services I wanted HE IS AN EXCELLENT GM in Nissan of elk grove I gave him 5 star he tried his best to help me very professional More

by kelly
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Franz Henderson, Marc Lauture, Kenny Tsui , DAVID GREENLY EXCELLENT

Dec 12, 2023

Nissan of Elk Grove responded

Kelly, Thank you for your 5-star review! We are so glad to hear that David was able to go above and beyond for you and give you excellent customer service. We truly appreciate you and your business with us and look forward to a long-lasting relationship!

November 01, 2023

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Great customer service and very professional. Khanh and Eshaan were awesome. Both knew how to close the deal and ensure my terms were upheld during this purchase. Khanh is very helpful and he kn More

by Calpeshpatel
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Trade-in Experience
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Recommend Dealer
Yes
Nov 02, 2023

Nissan of Elk Grove responded

Thank you for your kind words! We are so glad to hear that Khanh and Eshaan were able to help you and give you great service. It's so important for us to give our clients the best experience and are happy that you were able to see that. We truly value you and your loyal business with us!

October 17, 2023

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I met khanh in December 2013 when I bought my rogue. I was pleasantly surprised to see that he was still with your company and enjoyed the experience of purchasing yet another Nissan. The frontier is a More

by Laurice4you
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Erik Fletcher, Peter Phan , Edwin Escamilla

Oct 18, 2023

Nissan of Elk Grove responded

Laurice, Thank you for taking the time to share your 5-star review of your experience working with Khanh. We are so glad that he was able to help you with the purchase of your Frontier and show you just how easy the car-buying process can be. We truly value you and your business with us!

September 29, 2023

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Khan was very helpful with me purchasing my car made it real easy and relaxing and workers. There also treated me very well just like family. More

by Solonty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Erik Fletcher , Joe Luiz

Oct 02, 2023

Nissan of Elk Grove responded

Thank you for taking the time to share your 5-star review of your experience working with Khnah! We are so glad that he was able to give you great customer service and show you that buying a car can be easy. We truly value you and your business with us. Welcome to the Nissan family!

Oct 02, 2023

Solonty responded

The easiest dealership I went to and they treated you like family. All sales and reps were very friendly and willing to help even though I was standing around, waiting for paperwork to finish up on my cell of my car.

July 02, 2023

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Service, has been good until recently! They have duplicated my issues but will tell me oh it’s normal?? Now they telling me I can’t get put into a loaner even if Nissan authorized it? It’ More

by Gerald. S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marc Lauture

Jul 05, 2023

Nissan of Elk Grove responded

Gerald, This is Marc Lauture, Service Manager here at Nissan Elk Grove. I apologize for any frustrations that we are not able to accommodate your free loaner requests for a Murano with window tint. We have been unable to duplicate the horn not being loud enough, RPM flare, or noise from the front end as being defective. What we have been able to duplicate has all been a normal operation of the vehicle. Because of this, Nissan USA is unable to assist with any repairs or paying for a rental while we have your vehicle under diagnostic tests. We are more than happy to help facilitate a specific rental from Enterprise should you be interested in having more diagnostics run and going that route. Please don't hesitate to reach out via email mlauture@foranyauto.com.

Jul 05, 2023

Gerald. S responded

I’m not concerned about anything other than the rattling noise that HAS been duplicated and that your techs do not want to further see where the noise is coming . It’s not normal cause the other 3 Altimas I test drove has no noises at all . I told your tech it’s coming from under the dashboard and that needs to be checked. I need window tint cause my kids have issues with the sun and their skin so thanks for understanding that. I’m not going to enterprise when my car is under warranty and if an issues are found then I should be provided a loaner.

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