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Jim Benard
Jim Benard at Scranton Cadillac GMC of Vernon
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Jim Benard

Parts Department Manager

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.9
25 Reviews

Extension 132

4.9

25 Reviews

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25 Reviews of Jim Benard

September 27, 2023

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Employee Rating

Kept searching other dealers, to match my requirements, which took about a month, until they succeeded. More

by Highlanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan McCann, James Carlin, Kayla Comarotti , Derek Severini

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May 20, 2023

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Employee Rating

Awesome, professional service with the customer and his/her needs in mind. My wife and I have been customers with Scranton for about 35 yrs. Over the years we purchased 10 cars - Pontiac vans to Cadil More

by robert.mckay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Frank Kern , Evan Blanchette, Ashley Corey, Fred Nassiff

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November 13, 2022

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My service consultant Frank did an outstanding job and I was totally pleased. Frank explained all the service to me in detail. More

by sal.harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

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September 15, 2022

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An absolute pleasure dealing with the Scranton team, Extremely respectful and professional, I will be expressing my experience with my family, friends and co-workers. Great to see business going the ex More

by Jhornat2277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Schaller, Joe Malenfant, Jeff Borovicka , Jaime Cusano

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July 01, 2022

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Employee Rating

The service is horrible, sloppy and rush jobs. Parts department are excellent, won't recomand. More

by bauhausconstruction
Customer Service
Friendliness
Price
Recommend Dealer
No
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Jul 02, 2022

Scranton Cadillac GMC of Vernon responded

We are very sorry that you have had such poor experiences with our service department. We would really like to opportunity to see if there is anything we can do to help turn things around. Would it help to have our service director reach out to discuss further? He can answer any lingering questions or concerns you may have. If you would like him to contact you, please just respond to this review with what phone number and time/day works for you, and I will make sure you are contacted. Thank you for the feedback, and I hope we have the chance to speak with you to address your concerns. Have a great holiday.

Jul 02, 2022

bauhausconstruction responded

Thx but no thanks it shouldn't happen in the the first place. In 2009 had a real bad experiance they recomand changing the fuel injectors because the engien light was on. And this didnt worked out had my truck there for a week paid money for nothing. The real problem was there diagnostic was totally of. Found out if they would ran the smoke test they havent, they would found out it was the fuel pump. Insted they sold me fuel injectors for 100reds of dollars. How soemthing like that happen in a dealership. An independent repairshop did the smoke test and replaced the fuel pump. I trusted you guys diagnostic, but it was just lip service. Why i came back was to purchase a truck thats all. Even this after all them years turned into an issiue. They installed a bed liner chupped up with out meaushering the fold over lip on the backwindow has a gab on one side of 1.5". They reinstalled the hardcover back, after the first rain my bad was flooded ruined my tools worse $750. They try to fix it again they had no clue. Had the hardcover from another company re installed now just a little water which is normal. When i ask how about my tools was told take it up with insurence. What an insult. Im in customer service for 47 years havent seen anything like that. The part department is awsome no doubt. The rest all i had was discerisfaction.

February 25, 2022

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My car will not go to any other service department inside Stratton motors they are the best More

by DEEDEADWYLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Robert Zeidenberg , David Rogers

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December 30, 2021

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Scranton was quick to diagnose and fix my car. They were able to get my car in sooner than another other auto body shop in town. The car was even done sooner than the original appointment! More

by Laureen Barber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka

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November 10, 2021

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Employee Rating

Just had the worst experience with the service manager I have ever had I have spent a lot of money on jams throughout my past and after yesterday I don't believe I will ever buy another one the parts depart More

by ALLSPORT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Beverly Rhoads, Jim Schaller, Joe Malenfant, Mike Conlon, Robert Zeidenberg, Jeff Borovicka , Ashley Corey, David Rogers, Amanda Soucie

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Dec 02, 2021

Scranton Cadillac GMC of Vernon responded

Good Morning, I have escalated your feedback to Mike Conlon, the service department director. He would really appreciate the chance to speak with you and get more details about your recent experience. If you would be willing to speak with him, please reply to this review with your full name and the best time to contact you so he can reach out to you. Thank you very much for your honesty and bringing this to our attention. We hope to have the opportunity to investigate further. Thanks, and have a great day.

Dec 02, 2021

ALLSPORT1 responded

Howard Christensen JR

August 16, 2021

Dealership Rating
Employee Rating

This is a good service department. My vehicles never had a "come back" to address an issue. Advisors are courteous and keep the customer ipdated More

by EPALMER22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Jim Schaller, Joe Malenfant , David Rogers, Amanda Soucie

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August 09, 2021

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Employee Rating

Fast friendly and problem solverGreat work overall highly recommended I will come back more and more and more and more I see you in the futer More

by irishgod35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Steve Mazza, Steve Olsen, Jim Schaller, Joe Malenfant, Robert Zeidenberg , Ashley Corey, Fred Nassiff, Meghan Scranton, Amanda Soucie

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