Jeff Nelson | Page 12

Awesome Team. Thank you for the contact and updates while the car was getting to MN. I really appreciate the time Jeff spent on this part of the sale. the car was getting to MN. I really appreciate the time Jeff spent on this part of the sale. More

Report | Print

Jeff was great to deal with , he had good knowledge on the vehicle I wanted to purchase. All staff I worked with at Ryan Automall was fantastic! I would recommend them and will consider them for future pu the vehicle I wanted to purchase. All staff I worked with at Ryan Automall was fantastic! I would recommend them and will consider them for future purchases. Thanks Bret K More

Report | Print

Jeff was awesome! I’m not one for high pressure sales or listening to pitches and playing games, Jeff delivered high quality customer service and highlighted the true values of the product that made the sal listening to pitches and playing games, Jeff delivered high quality customer service and highlighted the true values of the product that made the sale happen. He listened to what we wanted and responded with genuine and honest answers. Would purchase again from him. More

Report | Print

Had a overall Great experience with Ryan Chevrolet in Buffalo, Mn. Great service, Great Salesman, and Great Finance Department! From start to finish Jeff Nelson delivered the kind of service I’d recomme Buffalo, Mn. Great service, Great Salesman, and Great Finance Department! From start to finish Jeff Nelson delivered the kind of service I’d recommend to my family and friends! More

Report | Print

This dealership doesn’t seem very professional, or understand customer service. Ordered a 120k Escalade. Came in with the wrong boards on it so was ordered incorrectly. Asked how this mistake happened understand customer service. Ordered a 120k Escalade. Came in with the wrong boards on it so was ordered incorrectly. Asked how this mistake happened but their is no answer how it happened? No anything, obviously someone made a mistake. Not the end of the world. But when talked about with the dealership, options were pretty much take it or leave it, or buy this one and order another new one? Really? I have already waited 9 months for this one. No attempt to try to make it right. Ok still, very hard to get this vehicle during these times so moving on. 1 day after we took vehicle home we noticed a scratch/tear in the leather armrest. About a quarter to a half inch. Again not a big deal, every dealership has a leather guy and this is super simple to fix. Let them know and asked when their leather guy would be in. They gave a day and said it would be 40 dollars. I couldn’t really care less about 40 dollars but still said should you guys fix this being 1 day old and we know nobody was in that seat. Salesman went to the boss and the boss said he won’t pay for it that we had to have made the scratch. Wow. So your saying I’m lying to you to get out of paying a 40 dollar tab. Salesman grumpily said he would just pay the 40 dollars. If I was the salesman I would tell the customer that it’s no problem and we would take care of it even if I was paying out of my pocket. Never be grumpy and tell the customer the dealership won’t pay it so I’ll just pay the money from my own pocket. I’m not hard up to have a salesman pay a 40 dollar bill for me but the professional way to handle it would be the dealership step in. I was able to look past some of the things earlier in the process. Vehicle being ordered wrong, the dealership not knowing even as much as me on the status of the vehicle in production, and when it would arrive, vehicle coming in slightly wrong and given insulting options. I’ve bought 2 vehicles from here in the last 3 years that equal to 200k and this is the professionalism that comes with it? This little 40 dollar fix and the insults assuming that I’m lying and had to have made this little scratch have now cost this dealership any future sales with me and anyone else that may ask my opinion. Maybe this will reach someone that understands customer service, and how to retain customers, because they are way off page. If I make mistakes I admit to them and look for a resolution. I would never directly or indirectly tell Someone their lying in a situation like this. This isn’t the only dealership that I use and do know what good service at a car dealership looks like. Sucks that this is the only Cadillac dealer within an hour for me, but I will not be buying another vehicle from here, they do not deserve my business nor do they seem like they appreciate it. More

Report | Print

Very personable sales team made for a pleasant experience for the whole family! for the whole family! More

Report | Print

It was a very nice place. People were nice, it was clean and organized. Found a great vehicle for our needs. Have a nice shop attached and loaner vehicles so you don't have to wait. Jeff Nelson was very nic and organized. Found a great vehicle for our needs. Have a nice shop attached and loaner vehicles so you don't have to wait. Jeff Nelson was very nice to deal with. More

Report | Print

Good service. Was pleased with the overall experience. Was not pleased that my credit card charge reversal is still pending today, but hoping that will resolve in the next 24 hours. I have used this deale Was not pleased that my credit card charge reversal is still pending today, but hoping that will resolve in the next 24 hours. I have used this dealership a few times and I have always been happy with my vehicles/experiences. This time, I bought a TURBO charged Equinox. Pretty sure I will have a speeding ticket before the end of the month due to the acceleration of that thing. Lot's of power. My sales rep, Jeff, was very helpful... almost too helpful at times :) He did go above and beyond expectations. Only disappointment was listening to the other "salesmen" who were huddled loitering around a desk, not currently working, complaining and often swearing in their conversation. I know I wasn't the only customer to glare at them wondering what they were up to and why their conversation had to be done within ear shot of customers. My sales person, Jeff was not part of that conversation. He and Lisa did a great job with my sale. I would definitely come back in Spring for a new Camaro! More

Report | Print

Awesome people to work with!!! No pressure and made sure I got everything I asked for and more! Best dealership in the state! Can't beat their prices or professionalism. I won't go anywhere else. I got everything I asked for and more! Best dealership in the state! Can't beat their prices or professionalism. I won't go anywhere else. More

Report | Print

This was our first time buying from Ryan Chev. Very friendly and honest staff. They had exactly what we were looking for at a very fair price with a solid trade in offer. Would highly recommend. friendly and honest staff. They had exactly what we were looking for at a very fair price with a solid trade in offer. Would highly recommend. More

Report | Print