George Faccio

Great service and communication during my visit . Professional staff with special attention to detail. Resolved all issues. Thank you . Professional staff with special attention to detail. Resolved all issues. Thank you . More

Helpful 0

Report | Print

Everyone I came into contact with at Audi Great Neck was professional, courteous and a pleasure to deal with. A special Thank You to Leo (GM), Jeremy (Service) and George (Sales). This was the most stress professional, courteous and a pleasure to deal with. A special Thank You to Leo (GM), Jeremy (Service) and George (Sales). This was the most stress free new car purchase I've ever made !! More

Helpful 0

Report | Print

The entire maintenance team, especially Matt and Grace, are fantastic to work with. They work hard to listen to the client’s concerns and fully address all issues. are fantastic to work with. They work hard to listen to the client’s concerns and fully address all issues. More

Helpful 0

Report | Print

Great Dealership, George and Dennis were efficient and honest. No hidden fees or add on charges like many other dealerships, no surprises. honest. No hidden fees or add on charges like many other dealerships, no surprises. More

Helpful 0

Report | Print

Christina was very helpful and helped make this experience as smooth as possible. Thank you!! experience as smooth as possible. Thank you!! More

Helpful 0

Report | Print

George is extremely knowledgeable and understanding. Michael explained everything about the technology of the car. Michael explained everything about the technology of the car. More

Helpful 0

Report | Print

The service department is top notch. While they may be busy, your Audi will be in good hands. While they may be busy, your Audi will be in good hands. More

Helpful 0

Report | Print

George Faccio was very nice and easy to work with. Great service and representatives compared to other Audi dealerships I've been to. Highly recommend purchasing at Biener Audi. service and representatives compared to other Audi dealerships I've been to. Highly recommend purchasing at Biener Audi. More

Helpful 0

Report | Print

Humiliating experience from a dealership that does not honor their deal! I am in wine business, but the car they had in stock did not have mats for the floor and the trunk cover. I told them that I need honor their deal! I am in wine business, but the car they had in stock did not have mats for the floor and the trunk cover. I told them that I need them to protect the floor from possible breakage and to protect my products from the sun. They said no problem. Then, after I signed everything, they left out a cargo mat. They claimed that I did not ask for a "cargo mat" but only asked for floor mat. I did not know that there was a difference! I explained to them why I needed them but they could care less. This was all done by George Faccio. Sales Manager DREW yelled at me, saying that he never said the word CARGO, and it is all a-la-carte! So, I was supposed to negotiate front wheel, back wheel and cargo all separately? Don't even count on hearing from the GM, even after I sent an email and left a voicemail. FAMILY OWNED? TREAT the customer like a FAMILY? Just a BLUNT LIE! A few days later, George Faccio called me and tried to have to remove a bad review. He said that he could sell me a cargo mat at cost. Original price was $165. He said his cost was $145. Another LIE. I just got it on Ebay from an Audi dealership in CA for $110 that includes shipping. I highly doubt that the cost on the cargo mat is $145. Just stay away from these people. UNBELIEVABLE! More

Helpful 1

Report | Print

The service department was excellent. From the minute I drove in everyone was attentive and friendly. I was constantly updated with what was going on. It did take over 6 mos to get the proper working key drove in everyone was attentive and friendly. I was constantly updated with what was going on. It did take over 6 mos to get the proper working key More

Helpful 0

Report | Print