Gary Munzipapa

Great service at the dealership! We loved the Service Advisor, Gary Phillips. He was amazing. We will only contact him when we need service in the future. So please don’t let Gary ge We loved the Service Advisor, Gary Phillips. He was amazing. We will only contact him when we need service in the future. So please don’t let Gary get away. We had previously tried to use two other Service Advisors at your dealership and after our initial contact with them, we couldn’t get them to call us back because we had questions. One was a man and the other was a woman, and to us that is just not good business. We were ready to find a new dealership to use and if we hadn’t had the good fortune to meet Gary on our last visit, we probably would have even if we had to drive further. Crown is a great dealership and we will continue to use them exclusively! Thanks Gary Phillips for making our experience such a wonderful one!! More

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Every experience with Crown Honda during the 10+ years during which I have been dealing with that organization, has been wonderful. Crown’s selection and training of staff, and it’s approach it business during which I have been dealing with that organization, has been wonderful. Crown’s selection and training of staff, and it’s approach it business reflects integrity and a commitment to customer satisfaction. I am very pleased. More

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On Tue. May 23,2022 I took my 2015 Honda Fit to Crown Honda in Pinellas Park to get my a/c diagnosed and repaired because it was blowing hot air. Brooks a se May 23,2022 I took my 2015 Honda Fit to Crown Honda in Pinellas Park to get my a/c diagnosed and repaired because it was blowing hot air. Brooks a service advisor told me my compressor was leaking and needed to be replaced after all they don't last forever he said. So since they had one there, I had it done and the air worked. On Thur., June 9th the air was no longer cold so another appt. was made for Tues., June 14th. Another Service Advisor Zachary Ruppert helped me this time, so I had to explain everything to him and he said they would check the whole system out again so I waited and became a little frustrated and asked to speak to the manager. John the manager listened and ignored all of his many calls and other interruptions for me. This Crown Honda has been the only place servicing my car since I bought it used in 2015 from another dealership. John said he would personally check on the progress which he did. The diagnosis was that an expansion valve was needed, it was ordered and installed and paid for by them on Thurs. July 16th (my choice). My air worked but it made a noises and smelled then died on Friday June 17th. Another appointment was made for Tues. June 21. On Monday I called Honda Corporate to file a complaint against this Crown Honda because although they are nice people, I truly didn't believe they had the ability to diagnose and fix Honda cars. They put my complaint on hold until after my appointment to which I agreed. On Tues. June 21st, I was asked to leave my car with them and they put me in a rental for free. I was also told by Zachary my service advisor that there are many components to the a/c system and when they find something wrong they fix that component then retest, and continue this process until the problem is solved. I don't buy that. I expect Honda to be able to properly diagnose and repair Honda vehicles, otherwise I would have went to Joe Smo a/c repair. So far I've been treated kindly and I wanted to trust the process. Wednesday June 22nd I got a call from Zac, the evaporator is bad and needs to be replaced. This is an expensive and time consuming repair so my car will not be ready until Friday June 24th. The rental is extended but I did opt to pay the walk away insurance for the rental out of pocket. On Saturday June 25th I picked up my car which had been tested and is still blowing cold air. There are no strange smells or noises. Sunday morning my neighbor said my lights had been on all night. I checked and the brake lights would not turn off. After applying a youtube fix of duct tape and a penny, I made an appointment with Crown Honda and found out that my brake switch had failed, I paid to have it changed out. It's July 15, 2022 and all is well. I am retired so it was much easier for me to be patient and trust the process with them. My family has owned three Honda's, 2 have needed a/c compressor repairs within 8 years, 2 have needed brake switches, 1 2015 Civic bought new currently needs a power window motor, and needed the starter replaced after 8 years. All the cars were bought new or within the years in which they were made. While I am thinking of trading my Fit in for a Mazda 3, I can't seem to do it eventhough I am offered almost as much as I paid for it 8 years ago. I like my Fit, the size, power and gas mileage is unmatched even to date. Plus I would miss Crown Honda Pinellas Park and all the staff that give their all. More

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Great experience in purchasing my used vehicle from Domar Smith . No pressure sales is what I was looking for . I was in and out in a timely manner . Recommend you buy your cars from Crown dealerships . Crow Smith . No pressure sales is what I was looking for . I was in and out in a timely manner . Recommend you buy your cars from Crown dealerships . Crown Honda was the better way to buy . More

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gary phillips worked me through my issues did a great job and was very happy have outstanding problems that came back but believe gary is standing by for us to get them resolved and was very happy have outstanding problems that came back but believe gary is standing by for us to get them resolved More

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Top tier salesperson, finance department, and service advisors. Best in the county, will be telling everyone I know! advisors. Best in the county, will be telling everyone I know! More

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Our salesperson Enver is the best! He looks out for every detail to make sure you understand and love your new car...we bought two new cars in 4 weeks from that dealership and they make it easy to buy a car. detail to make sure you understand and love your new car...we bought two new cars in 4 weeks from that dealership and they make it easy to buy a car...plus any question you may have after you leave our salesperson will call you back with the answer...I can tell you we are from New York and have bought many cars, we have never been treated nicer and more efficiently then Enver and Crown Honda.. More

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Everyone was very helpful. Eric was great to deal with. Very low pressure - which my husband greatly appreciated. Gary at the parts department was a pleasure to deal with. The person we dealt with in th Very low pressure - which my husband greatly appreciated. Gary at the parts department was a pleasure to deal with. The person we dealt with in the paperwork department was also very organized. This was our second car we purchased at this dealer and will definitely recommend and use again if necessary. More

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David was very wonderful advisor He help me with my car David was very wonderful advisor He help me with my car details me about what need to be done Very happy with his service Thank you David was very wonderful advisor He help me with my car details me about what need to be done Very happy with his service Thank you More

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Randy Stiles in the Service Department provides “outstanding customer service every time” my vehicle requires maintenance!!! He is honest, trustworthy, diligent along with a depth of knowledge and “outstanding customer service every time” my vehicle requires maintenance!!! He is honest, trustworthy, diligent along with a depth of knowledge and personable. He posses excellent listening skills, and communicates in a timely, clear and precise manner of the costs and time requirements. Randy is “100 % All About Saving” his customers money! I nominate Randy Stiles for an “Employee of the Year” award...trip to Hawaii. He is the energizer bunny, always working with all staff in all departments to accommodate his customer’s schedule. Randy puts his customers First, every time! It is always a pleasure to conduct business with Randy; no doubts or worries, he will get it done for you. More

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