Franco Ruffolo | Page 8

Being a first time buyer-I was very nervous about trusting car salesmen--You hear rumors that they'll cheat you and they are dishonest. Biggers Mazda is far from that. I had an amazing experience w trusting car salesmen--You hear rumors that they'll cheat you and they are dishonest. Biggers Mazda is far from that. I had an amazing experience with Franco and the rest of the team at Biggers. They were helpful, knowledgeable and dependable. The whole team went out of their way to make sure that my car buying experience was successful and painless!! I will do my best to refer all business to Franco Ruffolo, I know I will never go elsewhere! More

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My wife and I had a wonderful experience with Franco Ruffolo and everyone else at Biggers Mazda in Elgin during our recent car purchasing quest. Franco, the management, and staff were the complete oppo Ruffolo and everyone else at Biggers Mazda in Elgin during our recent car purchasing quest. Franco, the management, and staff were the complete opposite of the selfish, greedy, untrustful, and overall negative stereotype that is associated with some dealerships. They were patient with our timeframe, knowledgeable and sensitive to our needs/desires, honest and fair in negotiations, friendly, and valued our time. We are extremely satisfied with the entire car buying experience at Biggers Mazda, look forward to continuing our relationship with them as we enjoy our CX-7, and, without hesitation, recommend Franco Ruffolo and the dealership to anybody looking into purchasing a car. More

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I was very impressed with this dealership. I worked with Franco who was knowledgeable, courteous, cordial and did not push to make a quick/harsh decision. Test drove a couple of models and finally purchased Franco who was knowledgeable, courteous, cordial and did not push to make a quick/harsh decision. Test drove a couple of models and finally purchased 2011 CX9. At the time of delievery, he thoroughly went over all the gadgets and made sure we were comfortable. Follow up phone calls after delevery was a very nice gesture too. The Sales manager and Finanace manager did not push to purchase extended warranty. As a matter of fact, he offered to offer the same price should I change my mind in a month. Overall, an excellent experience. I would strongly recommend calling Franco at Biggers and enjoy the experience of car buying. More

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I feel that I was treated very well at Biggers Mazda. They gave me the best price upfront and were honest with all the charges associated with the car. From Salesman to Manager they were very informativ They gave me the best price upfront and were honest with all the charges associated with the car. From Salesman to Manager they were very informative and honest. I do not like the whole "let me talk with my manager" games. Biggers was upfront, the manager came over and we all discussed the price of the car and trade. It took less than 30 minutes to come up with a fair deal for everyone. More

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My husband and I purchased both a used truck and a new Mazda 5 in the same day. If Franco were not such an awesome salesman, it probably would not have worked out. He made the process very painless. He Mazda 5 in the same day. If Franco were not such an awesome salesman, it probably would not have worked out. He made the process very painless. He is an asset to the company. We have dealt with Biggers on and off for over 25 years, so we were already familiar with their good reputation. Chuck was super handling the financial aspects of the deal. He got us the best rate and was extremely personable. We also brought the Mazda 5 in for some installation work and the service department was as excellent as all of the other employees we came in contact with. Keep up the good work, customers do notice! More

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My buying experience at Biggers Mazda of Elgin Il. was My buying experience at Biggers Mazda of Elgin Il. was very good and my Mazda CX9 is the best vechile I have ever owned. If the repair frequency is My buying experience at Biggers Mazda of Elgin Il. was very good and my Mazda CX9 is the best vechile I have ever owned. If the repair frequency is low than I will be very happy. This is the first foreign manfactured vechile I have ever purchased. I drove almost every vechile in the CX9 class. I found the greatest quality in the Mazda. I have had my Mazda about a month now and I am very pleased with the quality and the features on this vechile.The people at Biggers Mazda were and are very helpful and accomodating. Stan Kimbark More

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Very nice salesman, and they treat you like a person rather than a dollar sign walking around. I would recommend them and will also visit them in the future for possibly another vehicle purchase. I wa rather than a dollar sign walking around. I would recommend them and will also visit them in the future for possibly another vehicle purchase. I was very impressed by the sales manager (Carl) and the finance manager (Chuck), they were very personable and completely helpful. More

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Everyone at the dealer was very friendly and informative from the time I walked in to the time I left. I had first gone to a Mazda dealer in Naperville to view a used Cx-7 and was given minimal attention, w from the time I walked in to the time I left. I had first gone to a Mazda dealer in Naperville to view a used Cx-7 and was given minimal attention, was spoken to very rudely, and was not given information on different payment options or deals. On my way home from that unpleasant experience, I stopped by the Biggers Mazda dealer which is where I bought my last car. Franco was very nice and came outside immediately to answer any questions. We went on a test drive and he described many of the deals and incentives going on at the time. Over the next few days, I spoke with Jonathan when Franco was not available. Jonathan was very knowledgeable about each different CX-7 model and the different inclusions that came with each one and the price differences. Before I left with the new vehicle, he Jonathan thoroughly explained everything inside and outside of the car to both my fiancé and me. He helped me choose the CX-7 model that was right for me. Overall, everyone went above and beyond to help me feel comfortable during my new purchase and definitely made me feel welcome and valued as a customer. More

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Franco went above and beyond with finding the car I wanted, when I needed it. After being having my previous car totaled in an accident, I needed a new car fast and knew what I was looking for. After wanted, when I needed it. After being having my previous car totaled in an accident, I needed a new car fast and knew what I was looking for. After making arrangements to have a car driven in from Indianapolis, Franco went on his DAY OFF to go get my car so I would have it in time before my rental car coverage ran out. I couldn't believe the quality of service from that act alone. Both my brother and Dad recommended Biggers Mazda to me, and its very apparent why: their customer services goes above and beyond. More

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Very good service. People so nice! Chicago Dealers must learn from this mans how to work w/ people. We fill no pressure on as. Every thing go well and easy. We have very good deal an car we buy and trade. learn from this mans how to work w/ people. We fill no pressure on as. Every thing go well and easy. We have very good deal an car we buy and trade. Thank very much Biggers Mazda Elgin Dealers. More

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