Eric Wheeler

Every one in the service department was very friendly and helpful. The service s quick and well documented. I will always be greeting my car serviced here helpful. The service s quick and well documented. I will always be greeting my car serviced here More

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Words can not express my graditute for the good folks at Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the best person to speak to regaurding my mothers vehical, to the loc Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the best person to speak to regaurding my mothers vehical, to the location Manager who patiently listened to my concerns, followed up by the service Manager who was absolutely the key to this stories success and lastly, the used Mercedes-Benz sales individual that made my life and my mothers life a dream come true. Here's the readers diegest verson of my mind blowing experience with people who love thier jobs, care about thier company to go the extra mile, and who are devoted to thier loyal customers well being, safety and happiness. My mother's 20 year old Mercedes SUV died last week, she didn't know that though because the service department wanted to make her happy by trying to fix it. When I got a frantic call at work from my mother explaining what was going on, I knew, I knew right then something had to be done and done right. So I called Mercedes-Benz of Novi and introduced myself as my mother''s daughter and how I needed help with my mothers car after learning that it had turned into a dead vehical and too dangerious to drive. Everyone I spoke to, listened, shared their thoughts, helped me form a plan to right the situation and also helped me spring into action. Each person said the same thing," I would not let my mother nor my grandmother drive that vehicle anymore", "Its too dangerious". I felt the same way whole heartedly. So within 24 hrs, my mother stepped into a used 2020 Mercedes-Benz, because nothing compares to a Mercedes in my mothers eyes and nothing drives like one either. It's shiny silver, just like my mother likes things......Shiney, it drives like a dream, it's got a warrenty, it's got all the bells and whistles and the good people of Mercedes-Benz of Novi took the time to teach my 75yr old mother tips and tricks of the car. The extra care the sales guy (Mr.Wheeler) took to get my mother, be sure her extra key went back to the valet at her apartment complex, took car of everything from plate transfer, to payment plan, to staying in contact with me the whole time. All of these things made me feel, loved, well taken care of and most importantly made my mother (who has owned a Mercedes for 20 plus years) like she had a whole community looking out for her best interest. I have never felt this way about a car dealership before and it's people who work there, and I do now, THANK YOU Mercedes-Benz of Novi from the bottom of my heart! More

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The experience was great and my salesman Eric Wheeler was very good with all information that I needed very good with all information that I needed More

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I would highly recommend this dealership. The attention and service was awesome.I highly recommend Eric Wheeler. He was great to work with and went above and beyond to find the C 300 car I wa The attention and service was awesome.I highly recommend Eric Wheeler. He was great to work with and went above and beyond to find the C 300 car I wanted. He was well informed about timing and next steps. It was such a pleasure working with him. I would highly recommend him. The lady who completed the finances was a delight. More

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Friendly sales person. Knowledgeable about his products. He did not waste my time with useless information Knowledgeable about his products. He did not waste my time with useless information More

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Mercedes- Benz of Novi, is one of the best Mercedes Benz dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all a dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all angle from service to selles. for me is cheaper to own a Mercedes Benz from them than a regular local cars from any place else. customer service is excellence, service very reasonable , they treat you like a king or queen, men I love the Novi Mercedes Benz Delarship! More

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Professional and friendly yet very efficient I would Professional and friendly yet very efficient I would recommend them to friends and family as needed. The car is dependable, comfortable and makes dr Professional and friendly yet very efficient I would recommend them to friends and family as needed. The car is dependable, comfortable and makes driving fun More

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We had an excellent experience with Eric Wheeler who walked us through the entire process from beginning to end in the most timely and professional manner! No extra fluff and genuinely remarkable servic walked us through the entire process from beginning to end in the most timely and professional manner! No extra fluff and genuinely remarkable service! More

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Eric was great. He exhibited more then all the patience with my concerns. I would suggest anyone looking to purchase an automobile see Eric first. All my experiences with this dealership have been fantasti with my concerns. I would suggest anyone looking to purchase an automobile see Eric first. All my experiences with this dealership have been fantastic. The service department has always been really great. More

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I have been leasing cars for over 20 years from Mercedes-Benz Novi. Eric Wheeler has always been outstanding - he truly is the best! Larry Mercedes-Benz Novi. Eric Wheeler has always been outstanding - he truly is the best! Larry More

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