Ed Agapito at Crown Acura

My husband and I first came to Acura back in November 2008 just to look around and see what we could find at Acura. We had a Honda Civc Sports Edition 2003 at the time. Tony Schaubroeck was the first person to greet us. What I loved about Acura is we walked in the building in sweats and were treated like any other customer. (I point that out because I often get treated differently when shopping in sweats.) Anyway, Tony showed us what was available at the time. We actually ended up trading in our Honda for the Acura MDX 2005. We were very pleased with our new purchase...

We then came back November 2012 and decided to upgrade our MDX 2005 to a MDX 2012 as we are expecting a new addition to our family. Of course Tony remembered us and treated us like family. We love the service at Acura and love Tony.

Overall we are pleased with the service and business with Aura. In the future when we decide for an additional car purchase we will be back to see Tony at Acura!

Was this review helpful to you?    Yes | No Thank you

We were recommended to Crown by a colleague. We went in to meet with Jim but he happened to be ill that day so Tony helped us out . Right from the moment we walked through the door we were treated with the utmost courtesy and friendliness. From Tony helping us find Olivia (our MDX) to Ed helping us with financing. We drove her home that day. We brought her back for some detailing a few days later Tony and Ed helped with our courtesy car which was just as luxurious as Olivia, I was pleasantly surprised. Jim also came to say hi and introduce himself. Being directionally impaired and not having my husband with me, Tony was even kind enough to literally point me in the right direction home. Thanks Tony.

A day later when we went to pick up Olivia we didn't think she could look any better but she did. Tony, Ed and Jim all came to greet us, they all were genuinely happy for us. They all made buying our Olivia almost painless.

I have bugged Tony a few times since and he is still so very kind and helpful not like some dealers who once you drive off the lot you're on your own.

Hats off and standing ovation to Crown Acura

Peter and Melinda Rempel
Very happy Acura customers

Was this review helpful to you?    Yes | No Thank you

Went in for a family member to get some info. At this time I mentioned to Ton that I was looking for a second vehicle.
He had mentioned that they had just gotten a 2005 TSX in, loving that body style I fell in love right away.
The next day I went back to look at the car more and take it for a test drive, talked price. The next day I was driving away in my new Acura TSX!!

Tony, and Ed where both so much help. I had no issues, and they both where very flexible around my work schedual! I will definitely be bringing my buissnes back to them!!

Was this review helpful to you?    Yes | No Thank you

Crown Acura was recommended to me by a friend who had purchased an MDX this summer. He was very happy with his car and told me that Acura was offering $9,000 off the 2012 list price. He thought this was a very good deal. The dealership referred me to Tony, who actually had sold my friend his car. Tony was totally knowlegable regarding the MDX. Ed handled the business portio of the deal and like Tony he explained everything thoroughly. The car was ready on time and its a great vehicle.

What I didn't like was when discussing my trade-in that Tony showed me a printout that purported to show a dealer had recently allowed $3,000 trade in allowance less than he was offering me for a comparable car. I don't think a luxury auto retailer needs to use a negotiation tactic like that. Acura buyers aren't that dumb. I imagine Tony was told to do this and its not his fault.

My family loves the new MDX and I look forward to dealing with Crown Acura again.

Was this review helpful to you?    Yes | No Thank you

Overall the experience was excellent.Tony did a great job in selling and showing me the car. Ed in finance was also of great help.

Was this review helpful to you?    Yes | No Thank you

This is our 4th vehicle with Crown Acura and our 2nd time dealing with Tony. We were very pleased with our new car buying experience with Tony. He was very thourough in explaining all the features that our vehicle had and made sure that we understood everything clearly. Tony always has a smile and does whatever he can to make the buying experience as pleasant as possible.

Thanks Tony

Was this review helpful to you?    Yes | No Thank you

This was my first experience with this dealership and this make of vehicle, although I have owned two Honda Accords previously. Actually it was kind of a unique experience. The dealership seem to be fostering a culture of service and friendliness. I was introduced to several of the staff and their niche in the organization explained. I dealt with Jim Eng who handled the sale and Ed Agapito the paperwork. Both knew their job well, answered all questions and concerns, and seemed genuinely interested in making this a pleasant experience. Although I have not seen the total vehicle experience in action, my initial impression is that this is a very professional organization. And then the vehicle was presented to me under a dust cover and a humongous red gift ribbon. I do suspect they re-cycle the gift wrapping.

Was this review helpful to you?    Yes | No Thank you

The staft at Crown Acura was very helpfull and friendly. They were always there to answer any questions during the process when I bought a used Acura. The veichle was in very good condition and I am very proud to be the owner of a Acura from Crown Acura.

Was this review helpful to you?    Yes | No Thank you

From the moment I entered the dealership it was nothing short of a great experience. Customer service from Jim and Ed was exactly what I was looking for, efficient and very knowledgeable, great products and I couldn’t be happier with my new TL, keep up the great work guy's!!!

Was this review helpful to you?    Yes | No Thank you