Dustin Seay

Mechanics are negligent and damaged my engine, The service manager refuses to stand behind their work and make it right. I have been doing business there for 20 years, everything from routine maintena service manager refuses to stand behind their work and make it right. I have been doing business there for 20 years, everything from routine maintenance to major service and bought two trucks there and this is how they treat loyal customers. I am hiring a lawyer and talking them to court More

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I bought a car for my wife in 2016 to surprise her for Christmas and Bradley was great in making sure this was a very easy process! 2016 Suburban LTZ!! 2021 UPDATE: HOWEVER, I WOULD NEVER GO FOR SERVIC Christmas and Bradley was great in making sure this was a very easy process! 2016 Suburban LTZ!! 2021 UPDATE: HOWEVER, I WOULD NEVER GO FOR SERVICE. THEY ARE AS CROOKED AS THEY COME. WE PUT UP WITH THEIR CRAP FOR FAR TOO LONG. SERVICE ADVISORS ALWAYS PUSHING UNNECESSARY SERVICE TELLING US ITS MANUFACTURER RECOMMENDED BUT ITS NOT. SAYING MY ALIGNMENT WAS GOOD WHEN CLEARLY IT WASN’T. I PAID EXTRA TO HAVE UNLIMITED ALIGNMENTS AND TWICE WE TOOK IT THERE AND THEY SAID IT WAS GOOD… IT WASN’T. OUR TIRES WORE UNEVEN BECAUSE OF IT BEING MISS-ALIGNED BY JOHN MEGEL. THEY COMPLETELY BLEW US OFF AND GAVE US EXCUSES ON WHY THEY WERE NOT GOING TO REPLACE THE TIRE. I HAD TO GO ELSEWHERE FOR NEW TIRES BECAUSE THEY SAID THE TREAD LIFE WARRANTY WOULD NOT COVER A REPLACEMENT. NOT TRUE! THE LAST SERVICE WE WENT THERE, IT WAS FOR AN ALIGNMENT AND AN OIL CHANGE. IT TOOK THEM 2 DAYS AND IT HAD NOT EVEN BEEN STARTED AND THEY WERE REQUESTING THE RENTAL BACK. WHO DOES THAT??? NO PHONE CALLS TO UPDATE US ON THE STATUS OF THE VEHICLE… NOTHING… THIS IS THE MAIN REASON TO STAY AWAY… WE STOPPED GOING TO JOHN MEGEL CHEVY A WHILE BACK BECAUSE OF ALL THE HASSLE WE GO THROUGH EVERY TIME. NOW WE ARE ALMOST AT THE END OF OUR EXTENDED WARRANTY AND UNFORTUNATELY OUR TRANSMISSION NEEDS WORK WHICH WOULD BE COVERED UNDER THE EXTENDED WARRANTY SERVICE WE BOUGHT WHEN WE GOT THE CAR. THE PROBLEM IS THE ONLY PLACE WE CAN DO THE SERVICE IS AT JOHN MEGEL. I CALLED AND SPOKE TO SEVERAL PEOPLE BEFORE REACHING DUSTIN THE SERVICE MANAGER. I LET HIM KNOW THE SITUATION THAT WE REFUSE TO COME BACK FOR SERVICE AND ASKED IF THEY CAN CONTACT THE EXTENDED WARRANTY SERVICE COMPANY TO ALLOW US TO SERVICE OUR VEHICLE ELSEWHERE WITHIN THE 40 MILE RESTRICTION. YES, THAT’S RIGHT… AS LONG AS YOU LIVE WITHIN 40 MILES OF THIS xxxx HOLE, YOU WILL HAVE TO KEEP BRINGING IT BACK FOR SERVICE UNLESS YOU TRAVEL OUTSIDE THIS 40 MILE ZONE OR IT WOULD NOT BE COVERED UNDER WARRANTY. DUSTIN WAS TRYING REALLY HARD TO “BUILD VALUE” IN JOHN MEGEL. UNFORTUNATELY, THERE IS NOTHING YOU CAN SAY DUSTIN ABOUT THAT PLACE THAT WOULD CHANGE MY MIND. THE SERVICE ADVISORS ARE TRASH AND APPARENTLY SO IS THE SERVICE MANAGER. I GUESS THE APPLES DON’T FALL FAR FROM THE TREE DUSTIN. LONG STORY SHORT, DUSTIN REFUSED TO HELP US GET SERVICE AT ANOTHER DEALERSHIP (RICK HENDRICK IN BUFORD) BECAUSE DEALERSHIPS GET MONEY FOR DOING WARRANTY WORK AND THOSE GREEDY JERKS WOULD RATHER TAKE THE MONEY THAN DO THE RIGHT THING AND TAKE CARE OF THE CUSTOMER. DESPITE WHAT THEIR REPLIES SAY IN THE REVIEWS, CUSTOMER SERVICE IS NOT THEIR #1 PRIORITY. IF THAT WAS THE CASE, THEY WOULD JUST GIVE THE OK FOR US TO DO SERVICE ELSEWHERE. DO YOU CARE ABOUT YOUR CAR? DO YOU WANT PIECE OF MIND? DO YOU WANT TO MAKE SURE YOUR SERVICE IS ACTUALLY BEING DONE? THEN AVOID THIS PLACE AT ALL COST. TRUST ME… DUSTIN YOU KNOW WHO THIS IS… WANT TO MAKE THIS RIGHT GIVE ME A CALL. 06-24-21 UPDATE. NOW THE CHATTER IS THAT DUSTIN IS SAYING WE WERE TRYING TO TAKE IT TO A FOREIGN DEALERSHIP?? WHAT I TOLD YOU I WANTED TO TAKE IT TO RICK HENDRICK CHEVY IN BUFORD. SUCH POOR CUSTOMER SERVICE. EXTREMELY DISAPPOINTED. FOR ALL YOU WHO HAD A GREAT "BUYING" EXPERIENCE... JUST WAIT UNTIL YOU HAVE TO SERVICE IT LOL. More

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My Justin Washington Experience Justin Washington was our sales rep. He was knowledgeable and very service oriented. I would tell anyone I know to buy their new vehicle from him. H Justin Washington was our sales rep. He was knowledgeable and very service oriented. I would tell anyone I know to buy their new vehicle from him. He made our whole transaction very seamless. My children actually ask when we are going to go see "Mr Justin" again. More

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Timely..professional,..courteous.. Cannot say anything negative about this dealership... The sales team..service team so friendly, helpful and professional ! Justin Washington was our s Cannot say anything negative about this dealership... The sales team..service team so friendly, helpful and professional ! Justin Washington was our salesman for two vehicle purchases...and he is Awesome !!! We will continue to recommend John Megel Chevrolet, and Justin Washington...I have never gone back twice to one dearlership...They treat you like family and they go above and beyond to give you a positive experience ! More

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