Duane Soondarsingh at Okotoks Honda

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jared Catto, Asif Premji, Brian Sherpard, Duane Soondarsingh

My Review of Okotoks Honda:
Great experience here! Had issues with my vehicle based on a 'Service Bulletin' that Honda Canada did not want to deal with. After speaking to the guys at Okotoks Honda and explaining the issue, they worked to get Honda Canada's assistance to solve the issue! Once the first issue was resolved (control arm issue) I found that my tires had been badly worn out due to the first issue! Speaking with Okotoks Honda, they assisted me in getting a couple tires on warranty and thus, I am now a happy driver! Glad that there are honest people out there who are not out just to get your money. Do not pass these guys up! You will not be disappointed dealing with Okotoks Honda.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Majed Larbe, Brad Peltier, Asif Premji, Duane Soondarsingh

My Review of Okotoks Honda:
I first started using this dealership in May of 2002 when we bought a brand new Odyssey when they were still in High River. They were hands down the best for price and customer service so we chose to buy there even though we were living in the far North West of Calgary. We continued to go there for all our servicing. When I had an unfortunate accident in 2007 with that beautiful Odyssey, that I quite frankly credit with saving my life, I purchase a 2003 Honda Civic Hybrid. They took such good care of me, getting me into something that I loved and being sensitive about the accident that I had endured. Of course, by this time, many of the staff new me well and genuinely cared that I was alright. A few more twists and turns in life later, after they had moved to the new Okotoks location, I was ready to be in a mini-van again. Of course, my Civic now had almost 317,000 km on it thanks to living in the country and Okotoks Honda's very attentive care with it. Once again, I was treated with care, respect, and enthusiasm. And given a very fair price on my new purchase. I actually look forward to my service appointments, when I get to see the familiar faces again. And even when there is extra stuff to take care of that is going to hit the pocketbook a little harder (and they reward loyalty well here too) the news is delivered by the ever charming Duane Soondarsingh which takes the bite out of it. And you know that he only does it when it is really necessary ;-P I've been in the other dealerships in the city for little things here and there and there is no comparison. I would never willingly go anywhere else.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Harry Loewen, Duane Soondarsingh

My Review of Okotoks Honda:
Harry showed us different cars and explained each well. He was very fair and gave us the best deal caring about his customer rather than himself. Our previous vehicle was also from this Honda dealership and we have had top notch service. We thank Harry for his honesty with each car he showed us and how he dealt with the car we purchased. He was excellent in showing us all the Honda car does and was well able to compare our new Honda with our old showing us the differences. We were very pleased with dealing with Harry and have had great service with our previous car so look forward to great service with our new car. Duane Soondarsingh is awesome in the service department.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jared Catto, Majed Larbe, Brian Sherpard, Duane Soondarsingh

My Review of Okotoks Honda:
I and my family, who will no doubt be giving their own reviews, have leased at least 2 vehicles each through Majed Larbe over the last several years. It was his unique salesmanship that sold us all on driving Honda. I have never regretted my choice of vehicle, Majed has always made sure the model I got suited me in every way,making sure I could drive it comfortably and safely,and that it suited my needs and my bank balance. He takes the time to get to know his customers, and touches base with them to ensure they are happy with the vehicle,and listens to any concerns I may have.He is the only one I will go to when it is time for a new ride. I know he will ensure I get good service.

the service staff ,I am so sorry I can not name you all, are always friendly and respectful when I visit for regular maintenance or on the rare occasion I am having a small problem. I actually enjoy bringing in my van.You have a really good team and they do a great job representing the dealership.

I am looking forward to future dealings with Okotoks Honda, it is by far the best.
Jennifer

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Asif Premji, Duane Soondarsingh

My Review of Okotoks Honda:
My 2009 Honda Pilot Touring broke down on December 3rd, 2011. Warning lights started flashing, the radio turned off, the GPS turned off, and I started to lose power. I pulled into a school parking lot and tried to back into a parking stall in case I needed a tow. Reverse didn't work at all. I couldn't see any issues under the hood, but I'm no mechanic. I called AMA and got the Pilot towed to Okotoks Honda, just south of Calgary. I fired off a quick e-mail to Duane, the Service Manager at Okotoks Honda, telling him what was going on and giving him the heads-up that the Pilot was on its way. Duane didn't know me; I got his e-mail address off the Okotoks Honda web site. He e-mailed me back right away and told me they would look at it as soon as it arrived. And this was a Saturday, no less! Later that afternoon, I got a call from Duane and he told me that there had been a small engine fire in the area between the ignition coil and first spark plug. He said that he had to report it to Honda Canada, and would let me know what was going to happen on Monday. I should note that the Pilot has 65,000km on it and is 35 months old. Just out of warranty, of course!

During the week of December 5-9, I was in contact with Duane regularly. He arranged a courtesy car for me, a Honda Civic. In the meantime, the service technicians took photos, sent diagnostic reports to Honda Canada, and explained the situation to them. Time dragged on and the following week, December 12-16, was more of the same. Honda Canada was taking a long time to investigate the situation and ensure that this wasn't a problem that could affect other Pilots. Duane did warn me that if Honda Canada did a full scale investigation and if the parts weren't readily available, I could be without my Pilot for a couple of months.

Ultimately, Honda Canada came to the conclusion that the engine fire was NOT caused by anything internal, and there must have been an external factor that caused the fire. I was disappointed with the decision given the absence of proof either way. Honda Canada had no evidence of any external cause, but they decided that since they couldn't specifically identify an internal cause, it must have been caused by external factors. So I ended up calling my auto insurance company, who agreed to cover the damage as a comprehensive claim. They even waived my deductible. As an added bonus, when I picked up my Pilot, I barely recognized the inside of it, as Duane had it detailed for me no charge!

Okotoks Honda, and specifically Asif Premji and Duane Soondarsingh, were fantastic through this whole ordeal. Anytime you are dealing with an unusual event (especially involving a fire!) it can be disconcerting. They held my hand (figuratively) and made me feel better about the situation. Duane and Asif genuinely care about their customers, and it shows. As Asif told me, when you have customers like me who have bought vehicles from Okotoks Honda, referred friends who have purchased new vehicles from Okotoks Honda, and have my service done at Okotoks Honda, you HAVE to work to keep these customers satisfied. Although I still have reservations with Honda Canada's treatment of my situation, these reservations do not extend to Okotoks Honda.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brad Peltier, Rahim Premji, Duane Soondarsingh, Al-Amin Vira

My Review of Okotoks Honda:
Great service all the time! Asif, Rahim, and Al-Amin always serve with a smile. Love my Honda thanks to this amazing dealership and their service!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Asif Premji, Rahim Premji, Duane Soondarsingh, Al-Amin Vira

My Review of Okotoks Honda:
This dealer is great for accommodating their customers needs!! Prompt service and very easy to deal with!! Their staff is friendly yet professional. I would definitely refer people to this store!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Alif Bharmal, Asif Premji, Duane Soondarsingh

My Review of Okotoks Honda:
I have been getting my Honda Civic serviced at Okotoks Honda for the past 4 years and all I can say is that they have the best service department that I have ever dealt with. From the customer service to the quality of the work I have never experienced anything better. They really go out of their way to insure that you are satisfied with everything. Their prices are very competitive and they do an amazing job each and every time. I highly recommend Okotoks Honda

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Asif Premji, Duane Soondarsingh

My Review of Okotoks Honda:
Best Honda dealiship in Calgary. Even when we lived an hour away we still continued to go to this dealership.

They understand customer service and investing in clients brings customer loyalty in return.


We constantley refer poeple to this dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Berton Field, Asif Premji, Duane Soondarsingh

My Review of Okotoks Honda:
I have purchased several vehicles from Okotoks Honda and have referred several of my family and friends to the dealership as well. They have never let me down, from the sale to the end of a lease and the trade-in to do it all over again. I have never in my life been in a friendlier dealership where people know me by name and are so willing to help. I have full confidence in the service technicians, some of which have been flexible in my requests for service both regular and aftermarket. The service manager, Duane, is one of the most sincere and honest automotive industry employees I have ever worked with. I will always buy my Honda's from Okotoks Honda and anyone looking to buy in the Calgary area should not even bother shopping around. Make one stop and you will be completely satisfied.

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