Donald Mast | Page 7

Very professional always keeping us up-to-date on the vehicle, timely maintenance and very nice people vehicle, timely maintenance and very nice people More

by dforte Verified Customer Verified Customer

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The people are Great. Service is top notch. I'll be back to have my car and truck. Keep up the good work Service is top notch. I'll be back to have my car and truck. Keep up the good work More

by waycool_us Verified Customer Verified Customer

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Gatlin is great to work with and I’ve always had great experiences at the Walker Ford service department! experiences at the Walker Ford service department! More

by gretchendoane Verified Customer Verified Customer

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I love the service department at Walker Ford. Don Mast is the best service advisor. I have dealt with him on so many occasions. He listens to your concerns and makes sure you're properly taken ca Don Mast is the best service advisor. I have dealt with him on so many occasions. He listens to your concerns and makes sure you're properly taken care of when it comes to you vehicle. Thanks Don for all you do. Walker Ford is fortunate to have an employee like you. Helen Jones More

by Hbjones94 Verified Customer Verified Customer

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On on on o on on on at the just on at of go gone More

by wcro3 Verified Customer Verified Customer

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Was very happy with the service I received from start to finish with my Ford Performance parts installation.. finish with my Ford Performance parts installation.. More

by MARK2COMP Verified Customer Verified Customer

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Items installed--tonneau cover The illuminated oval Great service, flawless installation; both items look like they came from the factory. The illuminated oval Great service, flawless installation; both items look like they came from the factory. More

by turk4200 Verified Customer Verified Customer

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Don Mast was a pleasure. Prompt. Professional. Friendly. I will definitely recommend to friends and family. Prompt. Professional. Friendly. I will definitely recommend to friends and family. More

by a wyant Verified Customer Verified Customer

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We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More

by joeb Verified Customer Verified Customer

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Excellent Customer Service Don Mast offered sound advice. He is trustworthy and represents the dealership He is trustworthy and represents the dealership More

by ddwayne32 Verified Customer Verified Customer

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