Diego Aramayo

The team at the woodlands is the absolute best. They truly make the entire service process a pleasure and ensure that you are completely satisfied before you depart. They truly make the entire service process a pleasure and ensure that you are completely satisfied before you depart. More

Helpful 0

Report | Print

The service department and customer service at TW Mercedes dealership is phenomenal. John W in the service department and Diego, our sales advisor are always helpful and friendly. Would definitely re Mercedes dealership is phenomenal. John W in the service department and Diego, our sales advisor are always helpful and friendly. Would definitely recommend TW Mercedes. More

Helpful 0

Report | Print

It is with a sense of bewilderment and a tinge of regret that I reflect on my recent encounter with the Mercedes-Benz dealership in The Woodlands, Texas. While the salesmen displayed a level of competence, that I reflect on my recent encounter with the Mercedes-Benz dealership in The Woodlands, Texas. While the salesmen displayed a level of competence, their eagerness to secure a sale bordered on the uncomfortable, leaving me feeling more like a target than a valued customer. However, amidst this sea of pushiness, a ray of light emerged in the form of Manny. His pleasant demeanor, unwavering politeness, impressive knowledge, and timely communication were a breath of fresh air in an otherwise suffocating atmosphere of sales tactics. My disappointment reached new heights when I learned that I would have to endure a week-long wait for tint installation on my new car. The fact that my prized possession has been relegated to the confines of a garage, unable to be enjoyed due to the lack of inventory on tint, is a bitter pill to swallow. One would think that for the inconvenience and discomfort caused by this delay, a simple gesture such as providing a free visor would be the least they could do to assuage the frustration of a customer. Drawing a sharp contrast to my experiences at Sewell, where attention to detail and complimentary accessories are the norm, the lackluster customer service at this dealership left much to be desired. When investing in an expensive luxury vehicle, one expects a certain level of care and consideration for the finer details, a standard that seemed to elude the Woodlands location. While efficiency and speed are admirable traits in any business, the feeling of being rushed through the entire purchasing process, as if the dealership was in a frantic race against time, left a sour taste in my mouth. While it was commendable to witness their efficiency in handling transactions, the lack of personalized attention and care for the customer experience was a glaring oversight. In conclusion, my visit to the Mercedes-Benz dealership in The Woodlands served as a stark reminder of the importance of customer service in the realm of luxury car sales. Perhaps a reevaluation of their approach to customer satisfaction and a renewed focus on the finer details would elevate this establishment to the standards one would expect when dealing with a brand of such prestige. More

Helpful 0

Report | Print

Diego was very helpful throughout the whole car buying process. Highly recommend to buy from here! process. Highly recommend to buy from here! More

Helpful 0

Report | Print

Wonderful service experience ❤️ convenient to also complete state inspection. Thank you Team Woodlands Mercedes Benz complete state inspection. Thank you Team Woodlands Mercedes Benz More

Helpful 0

Report | Print

Great Service! ! And the want time in there was realy good! Friendly staff, Highly recommended ! And the want time in there was realy good! Friendly staff, Highly recommended More

Helpful 0

Report | Print

Great Dealership. They treat you like part of the family. Great Service by everyone especially Mark Escobar who always goes beyond to help solve any issues for us and They treat you like part of the family. Great Service by everyone especially Mark Escobar who always goes beyond to help solve any issues for us and our family. I have now get the priviledge to consider him a friend. Love the food and drink bar although have not taken advantage always looks very tempting. Keep up the great work. More

Helpful 0

Report | Print

All are Profesionales, you guys know how to treat a client, very satisfied to make business with you client, very satisfied to make business with you More

Helpful 0

Report | Print

The dealership are always kind, courteous, and professional. I would recommend them to my friends and family. professional. I would recommend them to my friends and family. More

Helpful 0

Report | Print

My advisor, Steven Davis, is amazing, everything was taken care of quickly and efficiently. Great service. taken care of quickly and efficiently. Great service. More

Helpful 0

Report | Print