Dean Smith

This is our 7th vehicle from this dealership, we keep going back because of the amazing service and we love the vehicles!!! going back because of the amazing service and we love the vehicles!!! More

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They are so personalized, helpful, worked really hard to get my engine covered under warranty and have the best customer service! get my engine covered under warranty and have the best customer service! More

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Very poor service been waiting five weeks for a new electric radiator cooling fan for the engine in our brand new Santa Cruz 2025 . Now the Grande Praire dealership tells us it will be another 3 weeks electric radiator cooling fan for the engine in our brand new Santa Cruz 2025 . Now the Grande Praire dealership tells us it will be another 3 weeks or more forever the parts to show up . We were told not use the car because it might continue to over heat. Called the owner of the dealership and he did not return our call… More

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Love going to Grande Prairie Hyundai! I’m always greeted, and treated so well there! My fave perk is the free shuttle around town while they do maintenance on my vehicle! I’m always greeted, and treated so well there! My fave perk is the free shuttle around town while they do maintenance on my vehicle! More

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Awesome service. Great customer satisfaction . Nice place and good customer dealing . Snacks and coldrink and coffee for customers Great customer satisfaction . Nice place and good customer dealing . Snacks and coldrink and coffee for customers More

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The Tucson I drive is my 3rd. I love the vehicle and now know most of the service people by name. Recently I forgot to unplug my vehicle screwing up my cord and bumper receiver. I I love the vehicle and now know most of the service people by name. Recently I forgot to unplug my vehicle screwing up my cord and bumper receiver. I purchased just the cord and then found out I also needed to replace the end on the bumper. The parts department were awesome, especially Mike. I then met with Dean in the service department who was able to get my vehicle in right away. Thanks to the great service I still had a bill to pay for my screwup but got it fixed almost pain free. More

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Staff at gp hyundai is so friendly specially Sonu. He will assist you to get the car that you wany with the help of their finance manager andBranch manager. Even though it was pass their office hour t He will assist you to get the car that you wany with the help of their finance manager andBranch manager. Even though it was pass their office hour they still accommodate until we get our car. We had a great experience with them More

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very nice to work with it, very heflpful, kind and thoughtful, they explained everything with your sales employee. good job, keep it up... thoughtful, they explained everything with your sales employee. good job, keep it up... More

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Service work done involved using a part that was incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was gr incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was great, as time went on, there was less communication from the Service Manager. Only updates were through my inquiries. It took approx. 2 weeks to get a reimbursement check mailed to me for all expenses incurred as a result of the incorrect part. Part of the repairs involved damage to a new rim from a set of 4 that were installed the month before. I was led to believe the intention was to pay for the rim replacement as well since none of this was our fault. I purchased the new rim and sent the receipt for repayment. After a week I checked on the status, and Service Manager said he was away the previous week, but would look into it. Two weeks later I emailed again and was told their system was down due to a "hacker" or virus of some kind, but he would follow up once the system was back up. I sent a final email a week later saying that I was unhappy with how long it was taking to be reimbursed, and the Service Manager than left a message to call him again. I did not call, all I want is my costs for their mistake reimbursed, and I still have received nothing for my damaged rim and no reason why.. Having them do my warranty work cost us two highway breakdowns, a night in a hotel, day of work missed because we were late getting home, a 2 1/2 hour trip in the front of a tow truck with my husband and the driver, and approx. $219.00 for my rim that I had replaced. They started out great, and we understand things happen, but it's how you deal with it moving forward. They dropped the ball, and seem to be OK with that, I am for sure going to think twice before I bring my car back for any more work, I have lost confidence and respect for the dealership, I only wish they weren't the only option in .GP, UPDATE: I received payment for my rim replacement today, so they have honored all promised reimbursements which I appreciate. More

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Absolutely the worst service I have ever received. Was not warranty and they couldn’t even tell me why it was not warranty. Then the dealership would not even help with the cost at all to make me happ Was not warranty and they couldn’t even tell me why it was not warranty. Then the dealership would not even help with the cost at all to make me happy. Worst dealership ever and will never buy another Hyundai More

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