David Olson | Page 32

NO NEGATIVITY...A GREAT EXPERIENCE! No Negativity... that's what a sign says on one of the people's desks I dealt with at Bourne's. And it pretty much summed up the entire experience in No Negativity... that's what a sign says on one of the people's desks I dealt with at Bourne's. And it pretty much summed up the entire experience in buying a previously owned TLX there this week. Everyone was friendly, helpful and knowledgeable. They answered questions and followed through on every aspect of the process...from test drive to registration...with the same high level of courtesy and efficiency. It may seem obvious that when making a major purchase, you should be treated with a certain level of respect and professionalism...but too often, that is not the case. But at Bourne's, a lot of thought has obviously gone into the customer's experience...even the Center's open layout with a kitchen to get yourself a cup of coffee while considering your choices...it all contributes to a great experience. At Bourne's you are being well taken care of. And I haven't even started on our fabulous new car...our mechanic couldn't find a single thing wrong with it. Because A+ people will, undoubtedly, deal with A+ products. I highly recommend them. More

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Above expectations! The service I received from Mario was friendly, efficient and just terrific!!! Mike and David in finance were just as terrific! If it wasn't for th The service I received from Mario was friendly, efficient and just terrific!!! Mike and David in finance were just as terrific! If it wasn't for this type of service I would not have bought the car. I'd been to a number of dealerships and there was no comparison in any category, price, service, honesty, and just helping me get what I wanted. I also bought an extended warranty because of Davids honesty. I told him about the low ratings the warranty company had on line when I checked them out. He assured me that that issue did not exist at their dealership and that sold me. Overall great job and looking forward to friends and family visiting you! Thanks again! Dave McGettrick More

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Excellent Customer Service!! Great company to work! Staff is fantastic! Will purchase from Bourne's again! Great experience fast & easy to work with! Very efficient and compete Great company to work! Staff is fantastic! Will purchase from Bourne's again! Great experience fast & easy to work with! Very efficient and competent staff More

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Quick, friendly service. Trey & David were a big help. They explained everything in detail & were very honest.. I would highly recommend this dealership to anyone looking to Trey & David were a big help. They explained everything in detail & were very honest.. I would highly recommend this dealership to anyone looking to buy. More

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Helpful and smooth. Really helpful. The entire process was quite smooth and was all done within the dealership, including the registration for the vehicle. Wold recommend Really helpful. The entire process was quite smooth and was all done within the dealership, including the registration for the vehicle. Wold recommend, and would do business with them again. More

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Total satisfaction A friend bought a car here 3 years ago. No problems at all. It's nice to know you can actually trust a dealer. My experience was different than any ot A friend bought a car here 3 years ago. No problems at all. It's nice to know you can actually trust a dealer. My experience was different than any other. Alyssa, David, and Mike were great, even met the owners. Would highly recommend you get your next vehicle here. More

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Nice and trustworthy dealership. A dealership with an atmosphere that doesn't make you feel like you're being scammed. They trust you enough to let you test drive a vehicle on your ow A dealership with an atmosphere that doesn't make you feel like you're being scammed. They trust you enough to let you test drive a vehicle on your own which is very nice. No price haggling which is different from other dealerships. How you feel about that depends on how you buy vehicles. The car I purchased was below market value, so I was okay with that. Very smooth company operation. They handle most of the work with insurance and financing when buying the vehicle. Waiting times in the lobby are acceptable. The employees were very friendly and helpful when filling out information. More

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Greatful The staff very professional and they go above and beyond to help you make your purchase. The staff offered me every possible solution to help me purch The staff very professional and they go above and beyond to help you make your purchase. The staff offered me every possible solution to help me purchase a vehicle in a monthly payment that I was comfortable with even with not haveing perfect credit. The warrenty they offer with the vehicles is also incredible we were very happy with our decision to purchase our 2013 Chevy Surburban from them. Thank you again for all your help Pat More

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Great customer service. Quick and easy experience. Dave Olson was very helpful and gave us a great experience. Worked with us on the finance to make it work for us and had the car ready for us to leave Dave Olson was very helpful and gave us a great experience. Worked with us on the finance to make it work for us and had the car ready for us to leave with when we came in. We were in and out very quickly. We love the car and would definitely use Bournes again. More

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Exceptionally positive experience through the entire process Bourne's is really a better experience than you'll get just about anywhere. It's a no pressure buying experience and everyone is extremely helpful, p Bourne's is really a better experience than you'll get just about anywhere. It's a no pressure buying experience and everyone is extremely helpful, patient, and informative. Before even visiting the lot, they have really well maintained and informative Web site and Amy was very responsive via e-mail and over the phone to my initial inquiries. Derrick answered all of my questions, put me in the exact vehicle I wanted, and got the sale put in motion quickly and easily. Setting up financing and finalizing everything went through quickly and easily with David. After seemingly very little time, I went from inquiring about a few vehicles to driving away in a new car.. More

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