Gerald Hyundai
North Aurora, IL
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1,660 Reviews of Gerald Hyundai
Michael Chino and Pete M. got me the exact Pallisade that I was looking for. They didn't had the color I was looking for but Mike was able to get it within two hours. Also, hi got me the exact Pallisade that I was looking for. They didn't had the color I was looking for but Mike was able to get it within two hours. Also, him and Pete got me an unbeatable deal. I will for sure continue the business with them and will also refer family and friends. More
Nderim was amazing, He is very knowledgeable about Tucsons and knew exactly what I wanted. I will always trust him with advice and future purchases. Thank you so much! Tucsons and knew exactly what I wanted. I will always trust him with advice and future purchases. Thank you so much! More
Nick was great to work with and a man of his word! He got me exactly what I wanted. I drove far to get my vehicle. It was worth it! I would do it again! He got me exactly what I wanted. I drove far to get my vehicle. It was worth it! I would do it again! More
My Hyundai Tuscan has been at the Gerald Hyundai dealership for three weeks now. It needs a new engine and should be covered under warranty. I keep going back and forth with the service department a dealership for three weeks now. It needs a new engine and should be covered under warranty. I keep going back and forth with the service department and the manufacturer. Each week they keep asking for photos, more photos, now proof of oil change services, proof of registration, signing a form saying I've been the sole owner, and a copy of my drivers license. Why don't they already know this information? Each week it's something new they ask for. I feel like they are trying to find ways to get out of a warranty which is illegal and poor business practice. I have provided everything they have asked for. I will be contacting the Illinois Attorney General, Better Business Bureau, and Illinois Consumer Protection. This is not a way to build customer relationships. More
They hassle you throughout the sales experience to give a perfect score on the survey. When you answer honestly, you get 2 phone calls from the salesperson and 2 emails from the manager. One of they emails s perfect score on the survey. When you answer honestly, you get 2 phone calls from the salesperson and 2 emails from the manager. One of they emails states that they will be sending another survey and asks you to change your answer. Clearly they dont understand what a survey is for. More
Thank you to Michael Chino and Frank Laurenzana for all your help in finding the right vehicle for me! After numerous trips, my particular needs , and accommodating all my test drives. They were amazingly your help in finding the right vehicle for me! After numerous trips, my particular needs , and accommodating all my test drives. They were amazingly patient with me. Thank you to Danny in finance as well. He was just as patient with me. Definitely want to praise Mr. Chino the most! I was ready to give up my 47 mile trip to N Aurora . He made me feel at home and was the biggest reason I continued to make my return visits. Thank you again ! I will refer family and friends definitely! More
Horrible experience with the service department. Back in June I had a scheduled appointment for an oil change and it took them 3 hours while I was waiting there for the vehicle. I had asked them to Back in June I had a scheduled appointment for an oil change and it took them 3 hours while I was waiting there for the vehicle. I had asked them to look at an issue with my car and it took 3 times until someone finally addressed it. After looking at the car, I was told it is perfectly normal based on the car. The car continues to shake and make a noise while I’m backing up. While my experience with sales has been good, I will be taking my business else where for my next lease due to the service department. More
Purchased a 2024 Tuscon Limited. Gerald went out of their way to get the exact vehicle I wanted through a dealer trade. Pricing was excellent. No "market adjustment" on the prici Gerald went out of their way to get the exact vehicle I wanted through a dealer trade. Pricing was excellent. No "market adjustment" on the pricing they gave me and with excellent credit, received a fair financing rate. Andrew Johnson finalized the sale and was very good at explaining my vehicle features. Even got my phone connected and established my blue link account too. Mike Chino the General Manager thanked me for my purchase and was nothing but exceptional to work with. I have purchased many corporate vehicles from Gerald Automotive Group for more than 12 years and their team lays steps up to the plate. No games in finance either other than the standard pitch for add on warranty options. A polite "no thank you" was enough to stop any hard sale. The Hyundai sales experience was positive from my perspective! More
I was looking to test drive two different vehicles. The website indicated that they were in stock in the trim I was interested in (the top tier trim). I called and spoke to the manager, Mohit. He assur The website indicated that they were in stock in the trim I was interested in (the top tier trim). I called and spoke to the manager, Mohit. He assured me that they had both models in the trim I was interested in. I made an appointment for the following morning. I was greeted by a salesperson who checked my reservation and then asked me what I wanted to drive. When I told him, he said he had to go check with Mohit about the inventory. After 5 minutes, he returned and told me they did not have either of the cars I was looking for. He tried to convince me to drive something else, but I left. I will not be buying from a dealership that is willing to flat-out lie to me to get me to drive 35 minutes there and back for nothing. Total lack of professionalism. More
Chris Leventis is outstanding! !!! Just purchased my second Santa Fe from him and he took the time to go over all the new features and made sure we were 100% satisfied with everyth !!! Just purchased my second Santa Fe from him and he took the time to go over all the new features and made sure we were 100% satisfied with everything!!! Sheri N. More