Dan Roberts | Page 73

great experience We could have purchased the van from any dealer but Dan and Wallingford Toyota were up front and honest with us. I called and was able to get the num We could have purchased the van from any dealer but Dan and Wallingford Toyota were up front and honest with us. I called and was able to get the numbers I needed all before I came in. I am busy and most of the other dealer gave me the run around and insisted that I come in to get any numbers. Well, thanks to Dan's honest approach with dealing with us I knew what my price would be so we came right in and made the purchase. More

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No complications at all When i walked in i felt comfortable and everyone was friendly to me. They did what they could to help me out. Hands down the best dealership I've ever When i walked in i felt comfortable and everyone was friendly to me. They did what they could to help me out. Hands down the best dealership I've ever been to. More

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Great Experience This was my first time shopping at a Toyota dealership and I would highly recommend Toyota of Wallingford to anyone looking for a new or used car. The This was my first time shopping at a Toyota dealership and I would highly recommend Toyota of Wallingford to anyone looking for a new or used car. The staff was extremely nice and honest. Dan got me into a lease at a price I could Afford and I couldn't be happier!! More

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Great experience! My husband and I had a great experience w/ Toyota of Wallingford. Dan was extremely helpful and easy to work with. We got exactly what we were looking My husband and I had a great experience w/ Toyota of Wallingford. Dan was extremely helpful and easy to work with. We got exactly what we were looking for in our price range. Everyone was very friendly and attentive to our needs. Of note, this dealership seemed especially attuned to the needs of families. We are so happy with our new car and look forward to recommending this dealership to our family and friends. More

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New Camry xle lease My wife and I have had a very enjoyable leasing experience because of the team of (afore mentioned Ron,Dan,Sam,Gloria anf Josh) when we went through t My wife and I have had a very enjoyable leasing experience because of the team of (afore mentioned Ron,Dan,Sam,Gloria anf Josh) when we went through the Leasing Process. Ron Jackson was particularly helpful in all phases of the process from start to finish ! We had previously leased a Camry from another dealer; however, because of the experience we received from the team at Wallingford Toyota, we leased our New Camry XLE from them and not are previous Toyota Dealer. The primary reason was that we felt that we were getting the truth about our Lease, in an understandable way, from people we felt very comfortable with. We hope to remain in the Wallingford Toyota Family and Lease our future Toyota vehicles from Toyota of Wallingford. More

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poor follow through. Starting in late 2004, I brought in my then 2003 corolla(purchased in NY) for regular service. In early 2009, both my husband and I financed 2009 scio Starting in late 2004, I brought in my then 2003 corolla(purchased in NY) for regular service. In early 2009, both my husband and I financed 2009 scions. I continued to take my vehicle in for maintenance and service. In late 2011, I leased a 2011 rav4. At the time, the dealership worked with me to get me into the lease- for which I was super thankful. In mid 2013, I had an email exchange with Ron Jackson in hopes of trading in the Rav4 early for a less expensive vehicle. He and I exchanged a few emails and he quickly concluded that based on my then finances, getting a different vehicle was not a viable option. He suggested contacting Toyota of Wallingford closer to the end of my lease term. Which leads me to today's email. Three weeks ago, I met with Dan Roberts and began what seemed to be a promising transaction for a 2005 Toyota matrix. Unfortunately, a deal was unable to be made. The fact that a deal could not be made is not the cause of my dissatisfaction. The lack of communication and inconsistent, at best, follow up is the reason for this email. To make a long drawn out story short, for a combination of reasons, the financing was unable to be approved. Toyota of Wallingford has won accolades for outstanding service. The website touts the Wallingford difference-"providing service that will make you say WOW"! I said WOW, but not for a good reason. I ended up basically chasing Dan for information- I left him several voicemails- on his cell phone and office number- all but one went unreturned. I sent at least seven text messages, of which he replied to two. I completed my part of the bargain- which was to work with my insurance company to fix a chip in the windshield. I followed up with him to confirm each step of the claim till it was complete. He told me, on the phone once that he would call me later and via text that he would call me "in a few" or he's going to talk to finance and try to work something out & "text me when he gets in(to the office) - never to hear from him. I literally had to send multiple texts or call at least twice before getting a reply. The bottom line is that I recognize my credit qualifies as below average- which makes it more challenging to close a deal at the rate I hoped for. Frankly, I feel I was treated as a below average customer. If the deal wasn't able to be approved, all I ask was a direct answer. Which I did ask for- both via voicemail and text- and eventually, I got tired of hoping and waiting to get an answer, so again, I called Dan, left him a voicemail and said forget the deal. I sent a follow up text saying the same and asked how to get refunded the deposit I left two weeks ago. He promptly replied to that message- saying he will get a check cut for me. That was the last I heard from him- no sorry this couldn't work out, etc. 1) prior to this interaction with Dan, i was a loyal Wallingford Toyota customer. I even said to myself, ok, if the matrix deal doesn't close, i will look at Wallingford toyota's inventory again in a few months- when the rav4 lease is closer to the end and/or when i have a larger than $1500 down payment. Because of his inconsistent and haphazard communication, I've lost all interest in ever leasing or buying another vehicle from your dealership. I know I don't bring a lot of revenue to your business, but I did bring loyalty - just shy of 10 years. 2) hopefully Dan will re-consider the way he communicates with customers in the future. No is not a bad word- people will respond better to directness rather than being avoided/ignored. 3) I sent a message to the customer service manager as well as the dearlership manager over a week ago, expressing my experience - to date, no reply received - not even a simple we are sorry to lose your 10 year business. 4) I left a $500 security deposit three weeks ago and am still waiting for a refund - I am confident I will receive the refund, but my question is how long will it take? I recognize he has a job- which is to sell and is busy. But so am I. I work full time and have a family. It doesn't take more than a few seconds to type up a text with a direct answer. Or better yet, follow up when he said he would. We exchanged a few pleasantries in person and over the phone. I frankly didn't expect much except from him except to follow through on his word - his word of saying he was going to call or text with additional/follow up information. Even if the answer is no or I don't know yet. Anyway, I normally only take time to write positive feedback. But this struck such an unprofessional chord with me that it totally turned me off from ever considering doing business with your dealership again. It may seem small- and perhaps it is to most folks. But to me, following through on your word- a promise to call or text,especially when a business deal is attempting to be reached, is of paramount importance. More

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I was extremely pleased with my visit to Toyota of Wallingford, I purchased a 2014 Toyota Rav4 which I absolutely love. Nicole and Dan the internet sales consultant hands down best sales people ever. Wallingford, I purchased a 2014 Toyota Rav4 which I absolutely love. Nicole and Dan the internet sales consultant hands down best sales people ever. Very helpful and NOT pushy at all. I'm very happy with my purchase and I will definitely recommend this dealership to my family and friends.. YOU GUYS ROCK!!!! :) More

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Today was our first visit to Toyota of Wallingford and it will not be our last. As soon as we walked through the door we were being asked if we needed help. Everyone was so friendly. It was a very warm at will not be our last. As soon as we walked through the door we were being asked if we needed help. Everyone was so friendly. It was a very warm atmosphere. We couldn't speak highly enough of car dealer, Dan Roberts. He was very professional and laid back at the same time which our experience so much more at ease. He listened to what we were looking for in a car and what options we were interested in and very knowledgeable about the cars we questioned him about. He went out of his way to work with us and and got me into my very first Toyota that met our pricing limit. We will definitely refer Toyota of Wallingford to everyone and we will certainly continue to come back in the future. Michele & Steve Tomasi Hamden, CT More

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Everyone knows that buying a used car can be a big hassle. At Toyota of Wallingford, that was not the case for me. The entire staff and the environment in general can place you at ease. As for my s hassle. At Toyota of Wallingford, that was not the case for me. The entire staff and the environment in general can place you at ease. As for my salesperson "Dan Roberts", to sum it up, the guy is a class act and a true professional. I highly recommend Dan and Toyota of Wallingford. I am sure this will not be my last time buying a car from here!!! More

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Dan in sales did a great job getting the truck ready for purchase. All items the truck needed were cared for as promised quickly. John in device dept took care of getting me in quickly for a few outstanding purchase. All items the truck needed were cared for as promised quickly. John in device dept took care of getting me in quickly for a few outstanding items. I was called and kept up to date with status which was very helpful. I would recommend Dan for a great sales experience More

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