Chris Gencel

Chris and Kenny did a excellent job with the car buying experience. Chris went through all the details of each type of warranty I was getting. Kenny was quick with getting the loan approved. By far the experience. Chris went through all the details of each type of warranty I was getting. Kenny was quick with getting the loan approved. By far the fastest I have been in and out of a dealership. They were personable and welcoming. If you are ever looking for a car I would highly recommend Buchanan Kia in Westmimster, MD. More

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I had the pleasure of working with Chris. He was extremely nice and very helpful. I came into the dealership looking for a 2022 kia telluride thinking it was going to be there like any other time I extremely nice and very helpful. I came into the dealership looking for a 2022 kia telluride thinking it was going to be there like any other time I went to buy a new car. He explained to me the car was in high demand and I let him know which one I wanted. He worked with me through all of my 50,000 calls and texts. The day my car came in he sent me a message and the transaction was so smooth. I want to thank everyone there at Buchanan Kia because everyone was so nice and kind. More

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I showed up just wanting to sit in a vehicle. I had no intention of buying that day. However, everyone was super helpful. Chris made my buying process extremely easy. I was in and out in less than 2 hours intention of buying that day. However, everyone was super helpful. Chris made my buying process extremely easy. I was in and out in less than 2 hours. More

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bought new 2017 sorrenta 6/17. been coming back for service every 4000mi. oil change/tires rotated and balance. today 9/3/21 appointment for same service and decided to mark my tires. Went to pickup an service every 4000mi. oil change/tires rotated and balance. today 9/3/21 appointment for same service and decided to mark my tires. Went to pickup and asked if oil was changed/tires balanced and rotated. Told all was preformed. Went to my car and checked tire markings and they were still in same location. Went back in and told clerk and was told she would talk to mechanic. She came back and said it was done. We went to car and I showed her the markings and she said we just go side to side which they never did.Went back inside and she talked to the manager which said give him $15 discount. They gave $15 off of service and took my car back inside and put front tires on back and visa-versa. Never saying sorry or thanks. Also did not give the carwash as nornmal and did not repalce the next service sticker. Something has changed since my last appt. Dont know if its Management or service dept. Sort of makes me think they never balance or rotate the tires that I paid to have done also not sure about the oil changes. P.S. when I got home I tried calling Service,Parts and New Car Sales 1pm to 4pm. with no answer. Must be no answer calls Friday Customers beware of this place !!!!!!!!!! More

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Great dealer very clean and every body was friendly they answered all the questions I had answered all the questions I had More

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I didn’t end up purchasing a car but that wasn’t due to anything the dealer did. They gave me an excellent deal for my trade and treated me with respect. For this alone I thought it was appropriate to wr anything the dealer did. They gave me an excellent deal for my trade and treated me with respect. For this alone I thought it was appropriate to write them a review. If interested in a Kia, go see Chris Gencel. More

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Honesty, Integrity, Service I told Buchanan Kia what I needed. Everyone and everything came through smoothly and efficiently. Chris is an awesome salesman! Just one question ... I told Buchanan Kia what I needed. Everyone and everything came through smoothly and efficiently. Chris is an awesome salesman! Just one question ... where are my giant 🐹🐹🐹? More

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Best car buying experience ever! From the first second after meeting Chris I felt comfortable. He has a fantastic personality and warm welcome. He and Alan worked really hard to get m From the first second after meeting Chris I felt comfortable. He has a fantastic personality and warm welcome. He and Alan worked really hard to get me into everything I wanted from car, to payments and everything in between. They went out of their way for me. I never had such a pleasent car shopping experience. They definitely have my business for life! More

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Chris is the best car salesman I’ve dealt I’ve purchased 2 other Kia Optima s before. This past week I purchased my 3rd from Chris. His knowledge of the brand was amazing and nothing I’ve hear I’ve purchased 2 other Kia Optima s before. This past week I purchased my 3rd from Chris. His knowledge of the brand was amazing and nothing I’ve heard from jones junction ever. He made this buying process the smoothest and easiest process I’ve ever dealt with. I will recommend this dealership and Chris as a car salesman to anyone I know looking to purchase a car. New or used More

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Excellent sales team and wonderful experience Just went to look since I just totaled my car and ended up leaving with a brand new car! Chris and the finance guy was amazing! They worked there magi Just went to look since I just totaled my car and ended up leaving with a brand new car! Chris and the finance guy was amazing! They worked there magic and made it happen for me! Thank you Buchanan Kia! More

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