Brooks Falzone
Brooks Falzone at Walker Ford

Brooks Falzone | Page 2

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.8
94 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

28 yrs, 10 mos

4.8

94 Reviews

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94 Reviews of Brooks Falzone

April 22, 2026

Dealership Rating
Employee Rating

Overall experience was very good. We worked with Tim Kaat on the purchase of our 2025 Expedition a few months back and he helped us getting our first service appointment. Brooks w More

by tjmeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2026

Walker Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2026

Dealership Rating
Employee Rating

Absolutely love this place. I recommend all my friends and family to bring their vehicles here for service More

by svogel26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

Walker Ford responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 14, 2026

Dealership Rating
Employee Rating

The dealership should have loaners available for anybody that comes in with warranty service or recalls More

by no2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2026

Walker Ford responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would appreciate the opportunity to learn more. Please reach out to our Service Director, Vince Romano, at 727-240-1653 so we can better understand what occurred and work toward a resolution. Your satisfaction is important to us.

Apr 19, 2026

no2 responded

I have never had a good experience with the service department at walker ford, and have really only had minor or necessary issues serviced. My first time goes back several years ago when I had a basic oil, filter, lube, and tire rotation done. I marked a tire, ( always do this ) and that tire was on the same hub as before the vehicle went in for the service at the time of pickup. SAD! This last one ( locked door & trailering recall ) both being either warranty or manufacture issued recall was the last straw. Knowing that I needed my vehicle back the next evening and having nothing for me to drive as a loaner, you would think that they would start on the issue of the rear passenger door not opening first, but obviously was not started until the next day. They then had to order parts for the door which held the repair up for an extra day. The worst part is I was not notified until very late the second day, asked again for a loaner and was told there was no loaner available. Total cost to me, $ 191.00 for a rental car.

April 08, 2026

Dealership Rating
Employee Rating

After a frustrating experience at a different Ford dealership it was a pleasant experience to have not just one but two service department employees both respond immediately and with a "Can Do" attitu More

by FERGASSIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2026

Walker Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 07, 2026

Dealership Rating
Employee Rating

Fantastic service. They got me in quickly and explained everything that was needed..The waiting room was clean and very comfortable. More

by LINDSAYCOPPER31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2026

Walker Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

March 29, 2026

Dealership Rating
Employee Rating

I was taken in without an appointment and tended to promptly. Service is always a pleasant experience at Walker Ford. More

by Christineauld
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

Mar 31, 2026

Walker Ford responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

March 16, 2026

Dealership Rating
Employee Rating

Good! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NO NO NO NO NO NO NO NO NO I dont do book reports, thanks. More

by bshaw8
Recommend Dealer
Yes
Mar 20, 2026

Walker Ford responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 08, 2026

Dealership Rating
Employee Rating

Great service as always! Will continue to come back for service on my raptor. Thank you More

by RAMSEYOKDEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Walker Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2026

Dealership Rating
Employee Rating

I’ve had nothing but good service for the last 38 years. My salesman has done his best to help me choose a new vehicle. Thanks Kevin. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Walker Ford responded

Hello Richard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

March 05, 2026

Dealership Rating
Employee Rating

Brooks has been helping me out for quite a while now and he's always going above and beyond to guarantee customer satisfaction. More

by ANDRESHERRERA369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Colon Ocasio

Mar 08, 2026

Walker Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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