Brittany Flick

From checking in for service to the end customer service was fantastic everyone was courteous even if your not working in their area of expertise. was fantastic everyone was courteous even if your not working in their area of expertise. More

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Dimitra is always so helpful and kind. I know my car is in good hands at Audi Service. I know my car is in good hands at Audi Service. More

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Clean, respectful, courteous and has always been about the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! More

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Came in for a low oil light issue. I was told that my car is possibly burning oil. The appointment was scheduled quickly, customer service was patient with providing answers to all my I was told that my car is possibly burning oil. The appointment was scheduled quickly, customer service was patient with providing answers to all my questions, the diagnosis were provided in the video, and future steps were explained thoroughly. I found out that my mechanic was adding more oil than necessary, thus causing the alert to go off. Audi service department removed extra oil and I am hopeful that nothing got damaged in my car. Thanks again for your professionalism, quick response and sense of confidence you gave me during my appointment with you. More

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Always pleasant and I feel I can trust them. They keep me informed of whatever work is being done. They keep me informed of whatever work is being done. More

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Audi of Silver Spring is an amazing dealership, with staff, care, and service to match! staff, care, and service to match! More

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Service on my R8 was fantastic! Techs provided updates and my service advisor was phenomenal! The service here was exactly what I’d expect! Techs provided updates and my service advisor was phenomenal! The service here was exactly what I’d expect! More

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Aris was a professional and put up with all my questions! The experience was positive. The experience was positive. More

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Have received consistently excellent service from Audi Silver Spring since purchasing my 2019 RS5. Recently took it in for 30,000 mile service. Service Consultant Julie Yoo ensured that I received all pre Silver Spring since purchasing my 2019 RS5. Recently took it in for 30,000 mile service. Service Consultant Julie Yoo ensured that I received all pre-paid services (some of which were, I believe, beyond their expiration date). Without any request from me, she recognized that the service duration would exceed a comfortable wait and arranged for a loaner. When I arrived for the service appointment, Julie checked me in, confirmed the services to be performed, asked what else might be done and then handed me off to the Loaner Manager in about three minutes. She kept me updated by text throughout the day. Brittany Flick quickly photographed the documents needed for the loaner agreement, asked for a signature, and then ushered me into a 2023 A5, which was sitting just outside the door, running and with the heat and seat warmer already operating. Another 3 minutes or so. I was back on the road less than 10 minutes after I arrived. Carlos Jimenez, the service technician, completed the service ahead of schedule and provided both written and video summaries of the service appointment with details like remaining brake pad depth and projected pad life. Julie ensured that I had received my service report and understood where to pick up the vehicle in the early evening when I returned. There was no charge for anything under the prepaid service agreement. My car was sitting next to the Service Department entrance and had been cleaned both inside and out. It looked better than it had since …. Well, since my last visit to Audi Silver Spring. The experience could not have been better. Thanks to Julie Yoo, Brittany Flick, Carlos Jimenez and the rest of the Service Department staff. More

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Lou’s service was exceptional. He always goes out of his way to make sure everything is perfect. I highly recommend him. He always goes out of his way to make sure everything is perfect. I highly recommend him. More

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