Billy Lee Poy at Image Honda

Excellent service and extremely nice staff. Everyone that we dealt with (Ralph, Billy and Julie) were very polite, helpful and never pushy. I would recommend Image Honda to anyone. The icing on the cake is, we love the Civic Honda that we purchased. It is our first experience with a Honda product but certainly not our last.

Brian and Kay MacDonald

Was this review helpful to you?    Yes | No Thank you

i would like to say thank you for having Ralph DiGennaro and Billy Lee Poy at this Honda dealership, they made me very happy with my service. They made me feel good for choosing the right vehicle to trade my car off. i will recommend them to my families and friends if they are planning to buy a new vehicle. so i thank them again for a great customer service!!! Image Honda has great staff from the services, management and sales staff!!!

Was this review helpful to you?    Yes | No Thank you

Today was my first visit at this location, and I am totally impressed with the customer service. I was being helped by Don and Billy.
Both of them were great. Billy helped us and gave us an excellent deal, I got what I wanted. I appreciate the friendly and at the same time professional environment. If anybody is looking for a Honda car, I would suggest that a visit at Image Honda is a MUST.

I have been to Sterling Honda as well, but definitely I saw the difference of environment. Image Honda meets your expectation.

Thanks guys, you ROCK..!!!
Aneet Gill

Was this review helpful to you?    Yes | No Thank you

This Dealership is FABULOUS!!! I would recommend them to anyone; family, friend, co-worker, neighbour or anyone else interested in buying a vehicle.

The CUSTOMER SERVICE this dealership gives to their potential clients and existing clients is absolutely above and beyond!
Please let me explain....

I was out shopping for a new car on a Saturday and time was flying; I was at a competitor dealership of a different brand of vehicles being pressured to sign on the dotted line because if I didn't on that day the interest rate was going to increase on Monday. I was really wanting to check out Honda before I decided but time was ticking. I decided to take a chance and I left to go to Image Honda with just 10 minutes before they closed. I walked in the door and was greeted with smiles and welcomes and five minutes before shutting down for the day Ralph took the time to speak to me, allow for a test drive and go over every fine detail; 3 hours after closing time, Billy was doing the paperwork and I was a very happy and proud owner of a new Honda!
I appreciated their "overtime" immensely!!!!

My next issue was that the car I was currently driving was no longer roadworthy and I needed my new Honda as soon as possible and Billy and Ralph managed again to jump through hoops to get me into my new "SAFE" Honda vehicle as quickly as possible! After a busy weekend of sales and being the very last on the list of buyers, I was in my new Honda in 3 business days! These men are amazing at Customer Service!

The next fabulous Customer Service experience I had was when Image Honda gave a Client Information night shortly after receiving my vehicle. The opportunity to meet the Staff and go through every detail of the Service Department was unexpected and very informative; this is when I truly felt a part of the Image Honda family! The extra step that they offer to reinforce the fact that they truly care about their clients; they don't just take your money and send you on your way, they take as much time as YOU need to feel confident in your purchase. To increase the happiness I was feeling even more, Tony provided me with free Nitrogen in my tires and I won a Honda car detailing kit!

There are other details I could share that would continue to put Image Honda above the rest but this review is getting quite lengthy. I'll just say when I lost my key, Honda was there with empathy, care and the BEST CUSTOMER SERVICE THIS WOMEN HAS EVER HAD!
I have a fantastic Honda vehicle and a dealership where I feel like everybody knows my name and they're always glad I came;)

Oh and I should mention.... All of this was at an even lower interest rate than the pressuring competitor was offering!

Thank You Ralph, Billy, Tony and Image Honda!

With sincere gratitude,
Teresa

Was this review helpful to you?    Yes | No Thank you

Staff were very professional and friendly. I would recommend this dealer to my friends. The CRV is very good to drive, have put about 300km in a week. The controls are easy to understand and to see.

Was this review helpful to you?    Yes | No Thank you

I was really sold on HONDA as a brand after I purchased my 2005 Pilot. The service provided by Halton Honda was good but not exceptional. Image Honda became my dealership of choice and our last 2 vehicle Purchases have been made at your dealership. We really feel welcomed each time we visit. Service is done and the service rep is out to see us should there be a requirement beyond the service order. Situations are explained and options are given. The sales team is eager and aggressive without having to utilize the "hard sell". You will get the opportunity to solve my personal transportation problems!

Was this review helpful to you?    Yes | No Thank you

Before the staff member called me from the dealership, I said to a friend, I am going to send a thank you note to the staff at Image Honda because, well, every single person that I talked to was very friendly and very helpful. I had been to a dealer where the salesperson tried to sell me a car by telling me I would look good in it -- very insulting. The salesman treated me with respect and answered all my questions, and talked to me as if I was knowledgeable, not talking down to me. He knew the car that he was selling, and he provided me with all the information I needed. I came in early to pick up my car because of unforseen difficulties with my trade-in, and all the staff were able to send me home with my new car several hours earlier than planned. In all the deadlings, all the staff were upfront, friendly, competent and helpful. And the bonus is that I love my new 2001 Honda Civic. I would DEFINITELY recommend Image Honda!!

Was this review helpful to you?    Yes | No Thank you

Our visit to Image Honda exceeded our expectations, when we were looking for a used car. Even though we visited the dealership after we were home from work, they stayed for at least another hour to complete our purchase, which was extremely appreciated as we find it difficult to find time for car shopping.

Ralph was a wonderful salesman, not too personl but just enough to make us feel welcome and helped us in every way necessary. We will be back!

Was this review helpful to you?    Yes | No Thank you