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Bill Ritchie
Refer Me
Bill Ritchie
Service Advisor
Mike Castrucci Ford of Alexandria
7400 Alexandria Pike
Alexandria, KY 41001
13 Reviews
13 Reviews of Bill Ritchie
March 23, 2024
Was low balled on trade in for the f150 with 1950 miles. Over charged for f150. Over charged for f150. More
by Mcbride91965
Other Employees Tagged: Nick Rauch, Jeff Brown, Tim Werking
Helpful 
February 10, 2022
Put a review on the other day about my 2017 explorer. I am glad to say I have been contacted by Bill the service manager and he agreed with me and made it right. Thank you I will be glad to go back to givi am glad to say I have been contacted by Bill the service manager and he agreed with me and made it right. Thank you I will be glad to go back to giving them Five stares like I always have. More
by Flach86
February 09, 2020
Absolutely amazing place to get excellent mechanics and tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of my beautiful car thank you kindly .. Diana Keyer More
by Monarchforgiven
Other Employees Tagged: Ken Klotter , Chris Acree, Rod Ely
February 01, 2020
On Tuesday, January 28 I had a service for my F150 the person I dealt with was Bill Richie it was very professional it made me feel very comfortable with the service review five stars for the service and person I dealt with was Bill Richie it was very professional it made me feel very comfortable with the service review five stars for the service and Mr. Richie More
by Wbn16@fuse.net
August 03, 2019
Always great to work with These guys are friendly and I admire anybody that has been in this position as long as he has ,?i only deal with bill and Ken because they are aware o These guys are friendly and I admire anybody that has been in this position as long as he has ,?i only deal with bill and Ken because they are aware of my personal vehicle and that shows slot of interest on their part !!!! More
by Jeff
Other Employees Tagged: Ken Klotter , Jeff Cheser
November 10, 2018
I walked in the rain to pickup my car out of the service ctn If you ever need service here. Lord help you. They had our truck 2 weeks for engine light then 2 recalls. When I came to pick it up after they cal If you ever need service here. Lord help you. They had our truck 2 weeks for engine light then 2 recalls. When I came to pick it up after they called me , they couldn’t find paperwork. Then I had to walk in rain and find ln 13 and walk in rain to get it. Horrible, Horrible. I’d buy a Chevy before I go back here. Service sucks More
by Condog
Other Employees Tagged: Ken Klotter , Rod Ely, Dave Green, Joel Ridgeway
March 22, 2018
Best service center My car was schedule for repair and oil change. It was finished 1 day earlier than expected. They treat me and my mustang like a queen. My car was schedule for repair and oil change. It was finished 1 day earlier than expected. They treat me and my mustang like a queen. More
by Mustang Sally
November 10, 2017
Horrible experience Bought a 2016 Ford F-150 in October 2016. Had smoke coming from tailpipe. They had my truck 17 days still not fixed but had more issues when it was Bought a 2016 Ford F-150 in October 2016. Had smoke coming from tailpipe. They had my truck 17 days still not fixed but had more issues when it was returned to me. Sent it in the second time they had it for 30 days got it back and still have the same issue but now it is worse. I have bought two cars from Mike Casstruci MIlford and the truck from the Alexandria store. Due to their service not only will never service my truck there, I will never purchase another vehicle from them. It has been excuse after excuse. They think because I have a courtesy car why should I be complaining. That is always the first response. You have a car right? I am not paying for a courtesy car I am paying for the truck I purchased. I just wanted my truck fixed for the first issue it was brought in for. Absolute worst service department I have ever seen. I hope they enjoy losing loyal customers because this loyal customer will never deal with them again at any level. More
by JTOWNSEND
September 28, 2017
Worst service. Service representatives are rude. I will never buy another Ford again because of the service I received and the fact that it took over a year to get a Service representatives are rude. I will never buy another Ford again because of the service I received and the fact that it took over a year to get a recalled part fixed. Wish I could give these xxxxxxxx zero stars. More
by Caseyt42
Other Employees Tagged: Ken Klotter , Rod Ely
May 02, 2016
Excellent Great sales experiences with Tim Werking and an equally good service experiences with Bill Ritchie. I have purchased 2 new Lincolns from Castrucci and Great sales experiences with Tim Werking and an equally good service experiences with Bill Ritchie. I have purchased 2 new Lincolns from Castrucci and these will likely not be the last. More
by JTM
Other Employees Tagged: Tim Werking
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