My Review Of Okotoks Honda:
Professional, personable and customer centric!
If you're looking to move away from the redundant high pressure and intrusive sales tactics deployed by traditional dealerships then give Okotoks Honda a go.
I live in Cochrane so before making the hour drive down south I emailed the guys regarding an Ad I saw on AutoTrader. Within minutes I had a reply from the General Manager (Asif) answering every question I inquired about with full transparency. If this was any other dealership, a scripted email would have been sent back with vague answers and an attempt to lure you into the dealership with one purpose in mind; qualify you for purchase with questions like: "What do you do for a job?", "What do you drive now?", "What kind of price range are you looking at?" and "When are you looking to buy?".
Not at Okotoks Honda, Asif was readily available to answer and discuss the car through multiple email exchanges and even had the car the car brought up to my work (North Calgary) so that I could test drive the vehicle. I was immediately impressed that I was getting this kind of customer service from the General Manager!
When I arrived at the dealership a few days later, I was immediately greeted and treated with respect by all the staff (Berten, Al-Amin, Alif etc). At this point, I was expecting Asif be too busy and hand me off to someone else, shifting his role to 'bad cop' so that when price discussions started I would need to filter my negotiation through a random sales associate. Wrong. Asif continued to handle the transaction in a first-class manner while ensuring I was introduced, connected and comfortable with his team at the dealership.
After a seamless and non stressful 2 hours, I had traded in my Acura TSX and purchased a 2008 Honda Accord EX-L which would be ready for pick-up the following day!
The experience doesn't stop there though...
After having the vehicle for 24hours, I noticed that there was a subtle rattle on the first start up that I had missed during my test drives. I hit the internet and found this was a common issue with a published Honda TSB on how to rectify this problem. I emailed Asif and explained the problem I was experiencing, however the vehicle was out of it's warranty and I had not purchased additional coverage (I was buying a Honda with 50,000km) so I expected this to be brushed off and at my expense. Well, that evening I received an email from Asif explaing that he would take care of this and not to worry. I was put in touch with his Service Manager where we would setup an immediate appointment to resolve this issue.
Overall, dealing with the team at Okotoks Honda has been extremely personable and refreshing. Welcome to the car dealership of the 21st Century - buying a car with these guys really can be easy and stress free, even after your purchase!
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