Alif Bharmal at Okotoks Honda

I found the staff and organization made this an extremely positive experience. I felt Marie was knowledgeable ,truthful and honest. There was no pressure to purchase any specific vehicle. She helped me make a decision that best met my needs and within my budget. I look forward to the quality of customer service that I will need for my civic.

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From the very beginning I was extremely happy with my service at the Okotoks Honda! I was quite nervous about the test drive and Marie was so fabulous! She made me feel so comfortable and wasn't pushy at all! She showed me different devices my new car had and seemed to be just as excited as I was which made me even more excited! She was wonderful! Then once I had made up my mind it was onto Alif for the money talk! Again he made me feel so comfortable and all of this was completely foreign to me yet he made sure I understood everything that he was telling me! He was so patient and didn't laugh too hard when I asked a silly question! Anyway I would do it over a thousand times if I could and buying my first new vehicle was just the way it should be super wonderfully fabulous!

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Professional, personable and customer centric!

If you're looking to move away from the redundant high pressure and intrusive sales tactics deployed by traditional dealerships then give Okotoks Honda a go.

I live in Cochrane so before making the hour drive down south I emailed the guys regarding an Ad I saw on AutoTrader. Within minutes I had a reply from the General Manager (Asif) answering every question I inquired about with full transparency. If this was any other dealership, a scripted email would have been sent back with vague answers and an attempt to lure you into the dealership with one purpose in mind; qualify you for purchase with questions like: "What do you do for a job?", "What do you drive now?", "What kind of price range are you looking at?" and "When are you looking to buy?".

Not at Okotoks Honda, Asif was readily available to answer and discuss the car through multiple email exchanges and even had the car the car brought up to my work (North Calgary) so that I could test drive the vehicle. I was immediately impressed that I was getting this kind of customer service from the General Manager!

When I arrived at the dealership a few days later, I was immediately greeted and treated with respect by all the staff (Berten, Al-Amin, Alif etc). At this point, I was expecting Asif be too busy and hand me off to someone else, shifting his role to 'bad cop' so that when price discussions started I would need to filter my negotiation through a random sales associate. Wrong. Asif continued to handle the transaction in a first-class manner while ensuring I was introduced, connected and comfortable with his team at the dealership.

After a seamless and non stressful 2 hours, I had traded in my Acura TSX and purchased a 2008 Honda Accord EX-L which would be ready for pick-up the following day!

The experience doesn't stop there though...

After having the vehicle for 24hours, I noticed that there was a subtle rattle on the first start up that I had missed during my test drives. I hit the internet and found this was a common issue with a published Honda TSB on how to rectify this problem. I emailed Asif and explained the problem I was experiencing, however the vehicle was out of it's warranty and I had not purchased additional coverage (I was buying a Honda with 50,000km) so I expected this to be brushed off and at my expense. Well, that evening I received an email from Asif explaing that he would take care of this and not to worry. I was put in touch with his Service Manager where we would setup an immediate appointment to resolve this issue.

Overall, dealing with the team at Okotoks Honda has been extremely personable and refreshing. Welcome to the car dealership of the 21st Century - buying a car with these guys really can be easy and stress free, even after your purchase!

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From the moment we walked in the dealership, we felt welcome, not pressured. Everyone was very friendly and helpful. During the process of trading our vehicle in and buying another one, each of the individuals made it simple, exciting, and more than anything, they expressed their gratitude for choosing their dealership. The prices were better than other dealerships, and they are more than willing to work with you to get you the best deal and make sure you are happy. We would highly reccommend Okotoks Honda and its staff.

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We had a very positive experience right from the moment we pulled into the Okotoks Honda. Everyone we came into contact with was friendly and very knowledgeable. I think the thing that stands out the most for me is how forth right Honda is with their information. Within just a few minutes I had all of the knowledge that I needed, and felt at ease.
We had dealt with other dealerships that make the process of buying a vehicle extremely frustrating and confusing. I really liked how simple their models to each vehicle are explained, you can chose A, B or C and these are the prices. Very clear!!
The finance staff were great and made our life so easy with having our registration done before we arrived to pick our new odysessy up. When you have a busy family you don't have time to deal with the little things, I appreciated the help!
When we picked up the odysessy we were treated with such care and had a wonderful instruction of our new vehicle. I left feeling very good about knowing how the vans features worked.
Such a nice experience, so many places that we could have chosen to buy from and I feel very confident in the Okotoks Honda for all of our future services and purchases.
Definetly recommended!! Thanks to Asif, Alif,Kerry and Darren.
With gratitude
Dan and Holli

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I love the feeling of family and the size of the dealership. It seems like everytime I'm there everyone wants to help me. I just need some more info on aftermarket parts like rims and lights for my civic. I would recommend this dealership to anybody.

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Great service overall from the whole team.This is our second Honda from this dealership and the guys were friendly,thorough and very helpful.A pleasure to do business with. Many thanks to Asif,Alif,Kevin and Brad!

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There's a great difference between a dealership who cares for their sales, and who cares for their customers. I have yet to visit a dealership that can even come close to competing with Okotoks Honda for their customer service. First and foremost, their knowledge of vehicles, structure, features, is unbelievable. Any questions you may ever have, the answer is one phone call away with someone who would love to assist you. These guys go above and beyond for every customer's satisfaction, and they aim high for those expectations.
The Sales department is extremely accomodating. They won't just ask you what you're looking for today, to them, it doesn't matter if you're looking or not; you're a guest in their home, and they will treat you with the highest level of respect. The atmosphere is light, and quite comforting. Each staff memeber which walks by will smile, ask you if you need any assistance, coffee, test drive, whatever your heart desires. I'm sure if you said you wanted Starbucks, someone will get in their car and bring you one. The interaction with the Sales department was also very simple. No loopsholes, or small print in between the lines. They're quite honest with what they can offer, and even THEN ... you'll still be able to get exactly what suits you.
By the time you're done picking your car, and come back for a test drive, the Finance department will already have all of your necessary paperwork and questions handy. No time wasted. The process is smooth and painless, you won't need to call them for udpates, they will call you. The window of communication remains open at all times, and the confidentiality sticks. That is the most important thing.
When delivery day arrives, they make you feel like a kid on Christmas morning. They take photos, welcome you with open arms, and they still never stop asking if there is ANYTHING at all they can assist with. Finance walks you through every bitty detail of your contract, additional packages, rewards program (you have GOT to get involved in that, what a convenient program!), etc. Your Sales Rep will show you each and every feature in your car, even every button. Finally, when you actually drive your dream car, you don't end up swerving all over the highway trying to figure out how to adjust your heat or steering wheel.
I must say, it warms my heart to have made friends with the employees at Okotoks Honda, and I highly recommend you do the same. These people will be there for you day in, and day out. Purchase or no purchase, car or no car. They will be happy just to know they assisted someone today, and made a friend. Now that's what how you run a business. Great job guys, I couldn't thank you enough for all of the wonderful things you have done for me; much appreciated.

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Great service from the salesman. Alif picked me up from my home and found a way to make the car I want fit into my monthly budget. Both he and Asif we respectful of my limits while applying no pressure. Upon delivery, all of the features of the car were thoroughly explained by Alif. All around good feeling with the entire transaction. I look forward to dealing with Alif in the future at Okotocs Honda.

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