My Review Of Okotoks Honda:
There's a great difference between a dealership who cares for their sales, and who cares for their customers. I have yet to visit a dealership that can even come close to competing with Okotoks Honda for their customer service. First and foremost, their knowledge of vehicles, structure, features, is unbelievable. Any questions you may ever have, the answer is one phone call away with someone who would love to assist you. These guys go above and beyond for every customer's satisfaction, and they aim high for those expectations.
The Sales department is extremely accomodating. They won't just ask you what you're looking for today, to them, it doesn't matter if you're looking or not; you're a guest in their home, and they will treat you with the highest level of respect. The atmosphere is light, and quite comforting. Each staff memeber which walks by will smile, ask you if you need any assistance, coffee, test drive, whatever your heart desires. I'm sure if you said you wanted Starbucks, someone will get in their car and bring you one. The interaction with the Sales department was also very simple. No loopsholes, or small print in between the lines. They're quite honest with what they can offer, and even THEN ... you'll still be able to get exactly what suits you.
By the time you're done picking your car, and come back for a test drive, the Finance department will already have all of your necessary paperwork and questions handy. No time wasted. The process is smooth and painless, you won't need to call them for udpates, they will call you. The window of communication remains open at all times, and the confidentiality sticks. That is the most important thing.
When delivery day arrives, they make you feel like a kid on Christmas morning. They take photos, welcome you with open arms, and they still never stop asking if there is ANYTHING at all they can assist with. Finance walks you through every bitty detail of your contract, additional packages, rewards program (you have GOT to get involved in that, what a convenient program!), etc. Your Sales Rep will show you each and every feature in your car, even every button. Finally, when you actually drive your dream car, you don't end up swerving all over the highway trying to figure out how to adjust your heat or steering wheel.
I must say, it warms my heart to have made friends with the employees at Okotoks Honda, and I highly recommend you do the same. These people will be there for you day in, and day out. Purchase or no purchase, car or no car. They will be happy just to know they assisted someone today, and made a friend. Now that's what how you run a business. Great job guys, I couldn't thank you enough for all of the wonderful things you have done for me; much appreciated.
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