Al Cretacci

Extremely sloppy work (car handed back to me with same issues I thought would have been addressed) and extremely poor customer service follow-up (multiple phone calls and emails ignored). Not fair to issues I thought would have been addressed) and extremely poor customer service follow-up (multiple phone calls and emails ignored). Not fair to rate the service rep I worked with since technicians were the ones who screwed up and Audi middle management has ignored my requests for a refund. So please ignore the 1 star rating I was forced to give Al Cretacci. Not much else to say but enter Audi Danbury at your own risk. More

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Danbury Audi and Al performed above all expectations in a professional manner. At issue was an complex and massive engine warranty repair which, once fully diagnosed, was addressed immediately. I'm very happ professional manner. At issue was an complex and massive engine warranty repair which, once fully diagnosed, was addressed immediately. I'm very happy to have such a great team and their resources working on our car. Ted B. More

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Overall experience was great. Drop off was simple and efficient. They were able to accommodate a pick up after the service dept closed. Drop off was simple and efficient. They were able to accommodate a pick up after the service dept closed. More

by SCOTT.JOHNSON Verified Customer Verified Customer

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Appointment time was easily chosen and the loaner car was medticulous. All the work done by the agreed upon time, medticulous. All the work done by the agreed upon time, More

by RTPinCT Verified Customer Verified Customer

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The staff was courteous and knowledge. Dropping off and picking up the vehicle was very efficient. Dropping off and picking up the vehicle was very efficient. More

by BCALABRO0 Verified Customer Verified Customer

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Great work & communication throughout the process. Liked the video support to illustrate the work done Liked the video support to illustrate the work done More

by DSCAMPOS Verified Customer Verified Customer

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Thorough and timely service. Al Cretacci was very accommodating and very attending to my needs. Al Cretacci was very accommodating and very attending to my needs. More

by NIKOS_GK Verified Customer Verified Customer

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We had terrific service once again at Audi of Danbury. Our service advisor was Al Cretacci. He provided us with a great loaner car while our car was being serviced. He’s very personable and professional.E Our service advisor was Al Cretacci. He provided us with a great loaner car while our car was being serviced. He’s very personable and professional.Extremely satisfied! More

by aidababy40 Verified Customer Verified Customer

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Always a great experience to work with Al Cretacci in the service center. Very helpful and attentive. Thanks Audi Danbury! service center. Very helpful and attentive. Thanks Audi Danbury! More

by driegel0 Verified Customer Verified Customer

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Al was extremely accommodating. He throughly explained what I needed and the cost without any pressure! Was very happy to have hm and he saved us extra money finding a manufacture He throughly explained what I needed and the cost without any pressure! Was very happy to have hm and he saved us extra money finding a manufacturer’s coupon for replacement tires. More

by THEGOODDOG7 Verified Customer Verified Customer

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