Check out Ahmed Al-Asad's reviews on DealerRater

January 12, 2024

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I had an absolutely horrible experience with this dealership yesterday. Their salesperson, Ahmed, lied to me after taking my credit card details for a deposit on a used Mach E GT I wanted to buy from dealership yesterday. Their salesperson, Ahmed, lied to me after taking my credit card details for a deposit on a used Mach E GT I wanted to buy from this dealer. I found it online early yesterday morning and sent in an inquiry to see if it was still available. A few minutes later, I received a phone call from Ahmed telling me it is still available. I told him that I wanted to buy it and already had financing approved. To secure the deal, I asked if I should put a deposit down because I didn't want someone else to buy the Mach E while we dealt with the paperwork as I am located in BC's Fraser Valley. Ahmed said I could secure the Mach E GT by putting down a $1,000.00 non-refundable deposit on my credit card. I said l would like to do that. Ahmed then asked what kind of financing rate I was approved for and suggested I try applying for financing through his dealership because he felt they could get me a better rate. A few minutes later, Ahmed sent to me via email, the purchase contract, and a deposit form to sign where I gave my credit card details. I sent the executed forms back and asked him to process my deposit right away. A few minutes later, I phoned to confirm he received the documents and to make sure the Mach E was sold to me. Ahmed confirmed receipt of the paperwork and assured me that the Mach E was mine. I asked if they took my deposit yet as I hadn't received an alert regarding the payment from my credit. He told me not to worry and said that he gave the deposit form to their admin, who was responsible for processing the deposit payment, and she would take the payment shortly. I then got to work putting together all of the documents and details necessary for their finance department to see what kind of rate they could offer me. This took me a considerable amount of time, which I informed Ahmed I was short on as I had multiple appointments in Vancouver that afternoon. I spent roughly four hours between the initial phone call, filling out the purchase contract and deposit form, and putting together my financing documents together before leaving for my afternoon appointments. On my way to my first appointment, I noticed the deposit still wasn't processed on my credit card. This was making me anxious, as Ahmed informed me during one of our calls that someone who walked into the dealership was also interested in the same Mach E. I told Ahmed to go over to the salesperson and other party to inform them that a sale was already accepted on the vehicle. Once again, Ahmed assured me that I had nothing to worry about. He said the woman who processes the deposits was busy, but he will follow up with her shortly to make sure she takes the deposit. A few minutes later, I received a text message from Ahmed asking if I was interested in a new Mach E Premium in case they couldn't get me a better rate on the GT. I told him that I want the GT for the performance because I the Premium version feels sluggish to me. Ahmed said he figured it was worth asking because they had better rates and deals on new Premium Mach Es right now. I told him in no uncertain terms that "I don't care." It was then I reminded him that I already had financing approved and would just buy it through my other lender if this was going to be an issue. He let it go. Approximately 45 minutes later, just as I arrived at my first appointment, I received a call from a manager at the dealership who informed me that they sold the Mach E GT I contracted for to the guy who walked in. He said their store has a "policy" to prioritize walk-in customers. This was the first time I heard of said "policy." I made it crystal clear to this manager that I spent half of my day jumping through a number of hoops that morning to secure that particular Mach E GT. Policy or not, I signed the purchase contract, submitted my credit card details for the deposit, and was told by Ahmed that the vehicle was mine. Waste of time. More

by Braden Chase

Recommend Dealer

No

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Jan 13, 2024 -

Northstar Ford Calgary responded

We are sorry to hear about your experience yesterday, Braden. We have looked into your concern and this is what we have found. The guest who was in the store was not a walk in he was a previous guest who was coming back for the second time to see the Mach-E GT. This guest had booked an appointment with us and showed up just before noon. Your inquiry by email came to the store at 12:13pm. We have a policy that we feel is in the best and right way in interest of the guest in the store. If we have a guest looking and driving the vehicle this person gets the first right of refusal to buy it or not before we sell it to someone who is not here. Is this fair. We think it is fair to the guest in the store as it wouldn’t be a nice feeling if we pulled the keys to hang a sold sign in it as they get back from driving or are even have the chance to review the documents and payment options. You can see by the timing both this guest arriving and you contacting us was not that far apart. Ahmed wasn’t aware of the other guest who was with another sales representative. With emails and calls back and forth the paperwork was sent to you shortly after 1pm and it was returned to us at 1:45pm. The guest in the store agreed to the deal and did the deal at 1:21pm. This doesn’t happen often but when it does we understand it will suck for one guest. We apologize for the time wasted on this.

Jan 13, 2024 -

Braden Chase responded

It is clear to me on the face of these allegations that the author of this response has not reviewed ALL of the material evidence pertaining to this matter. Nor do I believe they have studied contract law formally as I have. So, let me give you a brief lesson on the law of contract in Canada, which supersedes your dealership's "policy". First, I would like to clarify a few facts so readers have a more accurate depiction of what really transpired. FACTS 1. My inquiry was submitted earlier than 12:13pm (MST) as I was already on the phone with Ahmed at that time. 2. Ahmed phoned me at exactly 12:13pm in response to my online inquiry. I can and will easily prove this from my phone call and text logs. 3. Ahmed called to inform me that the Mach E GT I inquired about was still available. I responded by telling him that I want to buy it and I already have financing approval in place with a lender. Ahmed then asked me about my loan rate and suggested I submit an financing application to your finance department as he believed your finance department could get me a better rate. 4. During this same call, I made it clear that I'm open to submitting a finance application to your dealership to see if they can beat my current rate. However, I made it clear to Ahmed that I was going to by the Mach E GT regardless of the rate your dealership may get me. 5. At 12:20pm I received via email from Ahmed the monthly payment calculation with $5,000.00 down for terms of 60, 72, and 85 months. 6. At 12:33pm I replied to his email saying, "Thank you for this information. Should I put a deposit on the Mach E to hold it? I do have an approval to finance an EV for up to $800/month already in place with TD bank." 7. At 12:37pm Ahmed replied via email, "Yes if you like to do that. I only have to tell you that the deposit is not refundable if you change your mind. But if you don’t get approved it will be refunded of course. If that works for you I can send you the paperwork to sign and email it back to me so we can secure the vehicle. And I can get finance to get a hold of you after that." 8. At 12:39pm I replied via email, "How much is the deposit?" 9. I received a response from Ahmed less than a minute later at 12:39pm saying, "Sorry I didn't read the other part of the email. That's awesome so you are already have an approval so yes we can hold the vehicle with a deposit." 10. At 12:40pm Ahmed says via email, "$1000 we can refunded when you pick the vehicle up or it can be a part of the down payment." 11. At 12:45pm I emailed Ahmed pictures of the front and back of my credit card to process the deposit. 12. At 12:56pm I sent Ahmed an email with my 2021 and 2022 T4As along with other personal financial information to be submitted to the financing department. 13. At 1:00pm I sent this text to Ahmed, "Please don't forget to factor for extended warranty." 14. At 1:01pm I followed up with another text, "Let's try to get this deal done today." 15. At 1:02pm Ahmed replied via text, "I'll send you the information on the warranty via email from finance as they have all the packages and the prices. I'm just gonna leave the deal as it is without a warranty and then they can take care of it with you." 16. At 1:05pm I received the purchase contract and deposit agreement from Ahmed via email. A minute later I received this text from him, "Email sent. Please fill it and sign it then email it back to me. Thank you" 17. At 1:07pm I sent Ahmed a text saying, "Copy. Make sure the Mach doesn't get sold in the meantime please. Take the deposit to hold it please. I'm working on filling out the forms." 18. At 1:29pm Ahmed replies back via text, "Okay sounds good." 19. At 1:46pm I submitted the executed purchase agreement and the deposit form via email. I'm going to stop there for brevity as I am limited in the number of characters I respond with. However, I can say there is a lot more for me to add, including evidence Ahmed phoned me shortly after our first call to inform me another gentlemen showed up in the store and was talking to another salesman about buying the Mache E AFTER I already committed to buying it. Contract Law A legally binding contract may be made orally, in writing, or by a combination of the two. A verbal contract may stand up in court if the proper contractual elements are present and the Court finds that it is a valid contract. In order to have a valid legal contract (written or verbal) the following contractual elements must be present: - An offer; - Acceptance of the offer; - Consideration (an exchange of something of value by both parties); and - An intention to enter into legal relations. At 12:13pm, I first spoke to Ahmed over the phone and told him I wanted to buy the Mach E GT after learning it was still available. During this same call I already made him aware that I have financing in place to purchase this Mach E GT. I reminded him that I already had financing in place via email at 12:37pm as noted above. At 12:45pm I submitted my credit card details to Ahmed to take my $1,000.00 deposit. Approximately 20 minutes later at 1:05pm, I received the purchase agreement via email from Ahmed. At 1:07pm, I reiterated my intention to purchase the Mach E and asked Ahmed, once again, to process the deposit on my credit card. Shortly afterwards I spoke with Ahmed over the phone and expressed to him that I was having difficulty printing out the forms at home, so I asked Ahmed if I can execute the documents electronically. He said this was completely acceptable. At 1:46pm I returned the signed documents to Ahmed. After receiving the documents and confirming my credit card details for a fourth time at 1:48pm, Ahmed told me over the phone that the Mach E was mine and not to worry. Recall, I already had financing in place prior to my initial inquiry. As such, financing wasn't an issue for me. What's also important to note is the fact that the purchase agreement and deposit form afforded me two options: 1) I could elect to continue with the purchase even if your finance department failed to get me a better rate than I was already approved for; or 2) I could elect to cancel the deal and have my deposit returned in full. AMVIC's Take on Vehicle Purchase Contracts The quote below is taken directly from AMVIC's Consumer Bulletin posted on its website on July 25, 2023: "Once you sign the contract, the vehicle is yours and you have contractually agreed to buy the vehicle. It is important that you stop shopping after you sign a purchase contract. The only way you can cancel the contract is if the seller has a policy that says you may." The Court of King's Bench and Alberta's Court of Appeal have jurisdiction over AMVIC. Meaning, it's decisions are binding on the motor vehicle regulatory body. Courts have long held through common law (separate from statute law) that a contract may be enforceable at the time it was entered into be it orally, in writing, or via a combination of the two. What's clear from my evidence is the following: 1. An offer was made; 2. The offer was accepted; 3. Consideration (inducement given to enter a contract that is sufficient to render a promise) was clear and unambiguous as evidenced in writing; 4. The intentions of both parties to enter into the contract were affirmed orally, via text, via email, and in writing as evidenced by the written contract executed by Ahmed and myself. Ahmed being a licensed seller under AMVIC. SUMMARY I have strict proof that I agreed to purchase the Mach E GT nearly a full hour before the other buyer committed to purchasing the vehicle at 1:21pm (according to you). Further, I already had financing in place prior to my inquiry, and my purchase agreement afforded me the option of purchasing the vehicle with the financing I already in place, or with the financing your department could offer, as noted by the terms in the deposit form. What is also noteworthy is the fact that your dealership sold the same vehicle twice to two different customers on the same day and within an hour of each other. This according to your own admission as stated in your response. Consequently, your dealership is liable for damages since it breached the terms of my contract to purchase the Mach E GT. Recall what AMVIC says about signed contracts. If customers cannot get out of a signed contract, neither can dealers. Closing In my mind, you owe me the equivalent 2021 Mach E GT Performance Edition AWD in "Shadow Black" with ALL of the same options and mileage of 20,000km for the same price. Alternatively, if I have to source the equivalent from another dealership, then your dealership is liable for the difference in cost (if any) to replace it. I am fully prepared to take this matter to AMVIC and Court of King's Bench to pursue damages via the statutory and/or common law remedies available to me. Govern yourselves accordingly. Braden

Jan 13, 2024 -

Braden Chase responded

See my reply to the dealer's response to my review.

Jan 15, 2024 -

Braden Chase responded

I think it is prudent to point out your admissions that this very same issue has occurred in the past and persists still to this day. I'm curious, how many other buyer clients have you frustrated the same way? Also, i find it egregious of you to prioritize clients who physically come into your dealership over temote clients like myself who conducted the purchase online/over the phone. To my knowledge, you have no legal authority to sell the same vehicle twice two different people and prioritize one customer over the other simply on the basis of where they live. A contract is a contract. Further, consumer protection legislation actually requires dealerships to provide a higher level of care to temote clients for the simple fact they are more dependent on misrepresentations than people in-store.

April 27, 2023

Dealership Rating

Employee Rating

Worst experience ever with Ford. I have been purchasing Ford vehicles in Alberta and B.C. since 1981, and Northstar Ford Calgary are by far the most unprofessional and unethical For I have been purchasing Ford vehicles in Alberta and B.C. since 1981, and Northstar Ford Calgary are by far the most unprofessional and unethical Ford dealership I have had the displeasure of dealing with. I am buying out of province, vehicle sight unseen, and paid in good faith a $1,000 deposit on the vehicle. The same day, financing fell through, so I was unable to proceed with the purchase. Northstar Ford Calgary have refused to reimburse me the deposit, so I am left $1,000 out of pocket. During the purchase process, the salesman called and text constantly. Since I have requested the deposit back, all e-mails and voice-mails are ignored. If you're looking for a dealership that values customer service and acts in a responsible, ethical and moral manner , I would advise you to look elsewhere. I was forced to give a star rating, which is far too generous, this dealership should have a negative star rating that customers can select, More

by birchdt

Recommend Dealer

No

Other Employees Tagged: Greg Aimer , Deanne Gref

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April 30, 2020

Dealership Rating

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I had a great experience there. I highly recommend North Star Ford Calgary if you are looking to buy a vehicle. I bought a used vehicle from them and they are extremely courteous and I highly recommend North Star Ford Calgary if you are looking to buy a vehicle. I bought a used vehicle from them and they are extremely courteous and professional. Everyone that I dealt with from the salesman (Ahmed) to the finance manager (Mike) and then the delivery coordinator (Tanya) were great. The communication was superb and all of my questions have been answered promptly. Regarding the vehicle itself, it is in amazing condition and it got detailed before delivery. 5 stars. More

by PLM

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Greg Aimer , Mike Issa, Tanya Letendre

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February 14, 2017

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New Ford had issues! I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminde I bought a new vehicle in spring, the staff was wonderful and friendly. The vehicle itself is xxxx. Within a couple months the service belt reminder would flicker on and off. Its a company car so I booked it in to get it serviced. No one there knew what was going on. They never heard about it so I got sent away. Then second time I came in again to get it serviced the lady said to take a picture of it since the service light doesn't stay on. That was a pain to make sure my phone was nearby to snap a picture of it. Finally got it then third time some techs looked at it and asked me to book another day to get a chance to see what's going on since they had no idea, my oil light came on too, when it was serviced a few weeks prior. This time I wanted to CRY! I was getting so fed up, since I bought this new vehicle to avoid this hassle. I had to book on a Saturday since it's used for company transport. Decided to buy winter tires also, prepaid it. I wanted get everything done at one time. Was a big pain to figure out pick up and drop off on the weekend. When I picked up the vehicle, tires weren't mounted since it was the wrong one, no where had some in stock. Received my tire refund and they fixed the belt reminder light, no one knows what it even did that. A day later on the highway the a new light came on "Faulty Engine, Service Now" I had to find another company car to transport passengers the next day. Now I'm really pissed off! You can't even get mad at the staff since they doing their best and being kind. It needed a system update software, really?!?!?! You couldn't have done that 2 days ago when my truck was being serviced. Where's the courtesy car rinse for you when you bring it in? Most service centers provide that extra service if they have bays to clean cars. I'm frustrated with the new vehicle, Ford and the knowledge of the service guys. Next company car would have to be another brand. More

by SUSAN_TOE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Mitch Coppieter

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June 03, 2016

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No Pressure! We had an amazing experience at Northstar Ford. We first went to Northstar because we were interested in the Explorer... Ahmed met us with a smile an We had an amazing experience at Northstar Ford. We first went to Northstar because we were interested in the Explorer... Ahmed met us with a smile and an open manner, feeling us out as to where we were at in our journey and showed us what they had, including some other models that were weren't familiar with. We said we had just started shopping and he gave us his card and invited us to check out other dealerships and to call him with any questions. We visited a couple of other dealerships (not Ford) and were so turned off by their sales tactics and lack of knowledge that we returned to Northstar within a day or two. Ahmed was very helpful and we found the car we wanted. Mike in Finance was very helpful with all the paperwork and options for maintenance, etc. and Chelsea was super in explaining the numerous bells and whistles on our new Edge. Everyone from reception to the guys washing the cars in the lot were super friendly which made our experience a pleasure. We won't hesitate to return to Northstar for our next vehicle! Thanks Northstar! More

by Gerry and Lorna Edwards

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Issa, Chelsea Lucardie

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April 01, 2016

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Friendly Service I purchased a Ford Edge SEL. They are expert especially Ahmed. He is one the sale representative there. I asked bunch of technical/financial questions I purchased a Ford Edge SEL. They are expert especially Ahmed. He is one the sale representative there. I asked bunch of technical/financial questions and he kindly answered. Their financial consultancy is also perfect. Initially, the price for my ideal car didn't fit into my budget so they suggested a kind of flexible payment plan which properly works for me. More

by Ali

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Sib Kalsbeek, Tanya Letendre, Francis Nair

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March 22, 2016

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Ford Edge Thanks to Ahmed Alasad and Adam Darwiche I was able yo get my new car with the budget I had in my mind.Great Job Adam and Ahmed. Thanks to Ahmed Alasad and Adam Darwiche I was able yo get my new car with the budget I had in my mind.Great Job Adam and Ahmed. More

by mohamed kamh

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Adam Darwiche

Helpful 1

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March 14, 2016

Dealership Rating

Purchased a new vehicle The staff at Northstar Ford in Calgary were very helpful. I wish to extend a particular thank you to Ahmed Ala-asad who was our first contact, spent The staff at Northstar Ford in Calgary were very helpful. I wish to extend a particular thank you to Ahmed Ala-asad who was our first contact, spent a great deal of time with us and took our repeated telephone calls to answer questions. Thank you everyone. I am very excited about my new wheels! Pam Wilson More

by Pam

Recommend Dealer

Yes

Other Employees Tagged: Chris Clarkson , Paul Johnson, Adam Darwiche, Tanya Letendre

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February 21, 2016

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Thank you Ahmed Ahmed was very knowledgeable, professional, and truly cared about finding me the best truck. He was very patient and I never felt any high pressure Ahmed was very knowledgeable, professional, and truly cared about finding me the best truck. He was very patient and I never felt any high pressure sales tactics. I shopped other dealerships however ended up back at Northstar Ford due to Ahmed negotiating me a great deal. In the end he found me a great truck for a great price. I would highly recommend Ahmed t o anyone looking for a vehicle. More

by MA

Friendliness

Price

Recommend Dealer

Yes

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January 28, 2016

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Great experience overall. Staff were knowledgeable, informative, relaxed and approachable. An oops involving a delay in the agreed upon delivery date was dealt with promptly a Staff were knowledgeable, informative, relaxed and approachable. An oops involving a delay in the agreed upon delivery date was dealt with promptly and with little inconvenience to myself. More

by Love My Ford

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Paul Johnson, Phyllis Berthold, Mike Issa

Helpful 0

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Ahmed Al-Asad

Sales Consultant

Northstar Ford Calgary

12 Reviews of Ahmed Al-Asad

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Ahmed Al-Asad

Sales Consultant

Northstar Ford Calgary

12 Reviews of Ahmed Al-Asad

Had a great experience?Spread the word.

Had a great experience?
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