On 4/20/2013 11:26:22 AM HelenaArsenault wrote:
The service of this dealership is outstanding, the staff in both the sales department and service are very helpful, friendly and knowledgeable. This is my 3rd Kia purchase since 2007 and I must say that I see improvements every time I enter the building. Great job Kia West Edmonton. If you would of asked me to enter my opinions back in 2009 my thoughts would of been much different. In 2010 I was ready to walk away from Kia, I took another chance and now I am the proud owner of my third vehicle from here. Again Great Job.
On 4/18/2013 2:26:07 PM kay3 wrote:
I was just in the west end location less than one hour ago, and left the store vibrating. There was a manager that I was dealing with. I had already made a purchase and was waiting to pick it up tomorrow. I was told that on the west side, they could offer me a better deal than southside. However, you cannot put a price on customer service. This particular manager started the conversation with "have you read the reviews on the southside?" what does that mean? Sure sir....you can offer me a better deal, but with your arrogance and your attitude, I don't need to read a review on any other location. Experience speaks volumes. So before anyone decides to go somewhere and reads the reviews....think about this. We all believe in certain levels of customer service, and we are all going to have our own thoughts of the experience. However, keep this in mind, this manager "knocked" a "sister store" at the beginning of the transaction. And guess what there was no transaction because he left a distasteful experience. NOT any way to impress a customer!!! Willingness to recommend....ABSOLUTELY NOT!!! Check our the southside....where you are treated with respect and integrity!