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Satisfied with service - vruttik bhatt
I have been dealing with Vyas to get a car and he helped me out to GE the best one. Love the car and service. Thanks
Maintenance service - Farmgirl
On my way in for the servicinf, my tire light came on. They fixed it at no charge to me! They didn't even know it was my birthday.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales and Leasing Consultant
Saturday, April 21/2017. - Fordfusion2017
I received very professional, competent support and service as soon as I walked in the front door. Full marks for Ryan Brecht (Sales & Leasing Consultant), who sold himself immediately by meeting us at the front door. Kim Kurtenbach (Trainer) was very helpful, showing us around the dealership and introducing us to various staff employees. Kim in Finance was very proficient in showing me the various up-grades, for which I purchased the extended warranty. I appreciated the Family and Friends special pricing, due to the fact that my granddaughter is a current employee at Bennett Dunlop. All in all, it was a good experience.
Tire Change Over and Oil Change - VeryHappyCustomer
We recently had gotten a flat tire on our car. We took it into Lakeland and bought two new tires from their Tire at Cost program, which saved us a lot of money! They installed them in a timely manner and had us back on the road in no time. A few weeks later, we took both our vehicles back there and got oil changes done on them. I was very happy with the service and parts departments. The time they took and the quality of work they did. I would recommend this place to everyone!
Love this place - Kevin S Rutt
I have bought 2 trucks here now. They always treat me worth respect and they are so friendly and helpful. Derek Robertson, Theo Swainson and Jon Fenton were amazing.
Great service - Mustang2007
Easy to deal with, service pricing is very reasonable and a job well done! Will bring back again. Like the additional service points system for discounts.
Excellent - walt
a month ago now went over to jubilee to buy a truck the sale guy talk to work hard to get me into my new truck totally recommend. jubilee ford and jubilee auto finance
Great experience - mommaof3
Corey and the team were super helpful in finding us a new vehicle specific for our needs. The excellent service started with the very patient lady at the front desk (I apologize for how crazy my boys were) and has continued through Corey returning phone calls to answer any questions we have had. It's great when the service doesn't end when they cash the check!!
Disappointed - Natasha ridgway
I purcheses a vehicle with outlook regal. At first I was happy with my purchase. With in 3 days the vehicle wouldn't go past 60. Too the vehicle in they said nothing was wrong . must be because I wasn't letting it warm up long enough. A week later vehicle still doing the same thing won't go past 60 most times. No matter if it was warm or not . 2 weeks in to owning the vehicle my tire sender's started acting up saying I'm low when I'm not . took it in they said all sensers were good . but if any thing happens they will cover it . that I was pleased about . my 30 day warrenty was up and bam red lightning bolt then engine light came on . took the vehicle in . they found my speed sencer was going and turns out that was the reason my vehicle only went 60 most times. They only agreed to pay half the repairs. Then they didn't tell me what the cost would be so I could be sure I could affored the parts. They ordered the part with out calling me back or to schedule it in to get fixed. I ended up stranded 3 hr from home . and no choice but to get the code reset and see if that worked. It did made it to elbow and bam 50 is all I could do . made it to the dam and parked . regal played for the tow and a rental car. After I called Rosetown to complain. Turns out my transmission and speed sencer were shot . and all they would do is pay for half again. On top of selling me a vehicle with transmission and speed sencer repairs that I have to pay half the cost . they sold be a vehicle with an ignition recall. Sorry to say I will not refer anyone to this dealership after all this crap.
False advertising and outright lying seem to be their motto - Al
I wouldn't recommend this dealership to my worst enemy. I recently bought a supposed Ford Certified Pre-owned vehicle from them, and I really felt like I got the run-around from them.
First, I went and test-drove this truck. Their online ad said the truck had 56Km; it actually had 72Km. I checked the truck out anyways and decided I would take it provided they detail it (when I test-drove it there was dust all over the interior and ash in the driver's door pockets, and it was sitting on their Sales lot like this)! Next day I went in to pay for it and pick it up. Got home and was annoyed as they hadn't detailed it like they said they would (the dust and ash was still there). Being the guy I am, I went through the truck with a fine-toothed comb as I'm interested in mechanical/maintenance issues. To my dismay I found that its engine oil was dirty, its air cleaner full of oil and dirt, and some of its fluids low. You may say why the xxxx didn't you check that before buying it? My response is, who thinks the air cleaner will be dirty when it is a Certified Pre-owned vehicle? So I was ticked off and phoned their service department. The truck had received its Certified Pre-owned Inspection at 61Km! This means it went through the Certified inspection, then a Ford employee or whoever drove it for 11 000km, and then they parked it on their sales lot for sale. To me this is false advertising!!! They lied about the km's it had on their ad, plus it was not freshly Certified prior to sale!! A lot could go wrong in 11 000km!
So I raised these issues with Royal Ford. They had me bring it in for servicing (great, I lost my truck for a whole afternoon, not very convenient when you use the truck for work)! They serviced it but did not detail it as they promised they would, nor did they put in a new air filter, the cheapskates only blew it out! And while servicing it they noticed the rear crankshaft seal was leaking (I could never have seen this, as you have to remove the skid plates on the truck to see it). Great!! So I had to re-book the truck in the following week for a whole day to have that fixed! Again, not so convenient when your business relies on use of your truck!!!
So I think Royal Ford stinks!! I called Ford Canada to complain and they seem to be in the business of protecting their dealers, not protecting the public. They said it was my problem to sort out with Royal Ford!
I learned something here and hopefully I can help you to avoid the mistakes I made.
* Even though they say Certified Pre-owned, find out when it actually went through its Certified inspection/last service. Watch that they didn't Certify it and then drive it for 11 000km as they did in my case, the liars!
Great experience beginning to end - Abdeljalil1975
I bought a 2016 Escape and have had an amazing experience. Our sales person Kelly Bueckert was awesome, guiding us through the entire process from beginning to the end. I ordered a car from factory and Kelly kept me apprised of how it was doing and updated the delivery date as necessary. Once I got the car I have had a few minor issues, which happens from time to time with new vehicles, that we have been working through. Kelly has helped me through that process as well. Rene has been my service advisor and she has been amazing to work with. She keeps me apprised as to what has been going on and I can contact her easily to update her on the issue. The service I have received from Merlin has been top notch. I would recommend this dealership to anyone looking for great vehicles and top notch service.
Embarrassing and humiliating!! - nina1978
After a year and some struggle with a lease that became too much, we went back to them and asked for help. They were going to help us to PURCHASE (financing APPROVED) a brand new 2016 Ford F150 which would have cost us less monthly than our current lease. They put us off, saying the vehicle had to be shipped from Kansas, and would be a week... then another week, and yet another. Suddenly, no truck. No lease. Nothing but humiliation as they repossess the leased vehicle and leave us with "we'll auction it, and you'll have to pay for what is left owing against the lease". They gave no proof to us that the vehicle they seized would be parked and stay that way, unused by another for any reason. Almost a year later, we receive a letter stating we owe over $16K, and it's subject to extremely high interest rates. Just before Christmas 2016, they begin garnishing wages to the tune of $650 per PAYCHECK... Now we can't afford anything. It's either rent OR groceries and bills.
One of the sleazy ones - slojas
Sleazy service e department, damaged my car door and refused responsibility, misdiagnosed problems, service manager was condescending and rude, the type to crack insults as soon as he thinks your out of earshot.
ignorance - jr
Totally agree with the previous review. Apparently ted and jasons sales tactics are to be ignorant ,arrogant and condescending. Im no mathematician but that doesnt add up in the sales world. Service department was absolutely sloppy and the lack of communication is unreal. When things go wrong the day a vehicle is sold and you blame the customer you need to rethink your customer service approach. NEVER will anyone I know buy through this dealership again.
Absolute garbage. I brought my vehical in to get... - anon7777
Absolute garbage. I brought my vehical in to get surviced, got everything fixed up. Then as soon as get it back days my engine starts acting up and the "service engine soon" comes on. Coincidence? It was running perfectly fine before they touched it. So I went back and got it fixed and my engine's still not as good as it was. So basically I'm down $1500 and a worse off vehicle. I got played like a chump.
excellence in sales - angelamorrow
we purchased our f150 from Josh. he was helpful and friendly, and went above and beyond until we were happy. Even with everything going on in his life and work, he always made us feel like a priority! excellent place to deal with, and amazing salesman to have help you!!
After searching through countless dealerships with greasy... - BattlefieldDan
After searching through countless dealerships with greasy swindling car salesman, it was a much needed breath of fresh air going to Pat Gibbons Ford. I don't like car salesmen as a general rule and usually feel like I need a shower after I'm done listening to their BS. This dealership has the most honest, genuine and generous staff you will find in this area. End of story. They offer top dollar for trade-ins and go out of their way to make sure you are getting a great deal. I realize the location is out of the way for most people but you will quickly realize it is worth the drive. I recently bought a 2012 Escape at this dealership and I was happy with the service from start to finish.
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