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New truck - Rockbarb1
Great to deal with and talk to very impressed with the internet sale very helpful.brand new f350 but he truck was in the used sales talked with pk can't remember his real name.phillip was big help to hats off to everone who helped me thanks Rocky
Happy Customer - Buddy123
Ryan Brecht, made buying our new vehicle a very pleasent experience.
He took all the extra time , to show me all the new features on the car
and helped set everything up for me.
We know he is just a phone call away if we any questions.
The service at Bennett Dunlop is superb.
Quality dealership - Bob S
Garnet,Brett,Jeff Brian and the boys, made our purchase worth the drive. They all dealt with honesty and respect, qualities that aren't always present elswere! After our used truck purchase, there was a small glitch,that was addressed immediately,and taken care of. Thanks Garnet, looks like you have good role models for your new career.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Tire Change Over and Oil Change - VeryHappyCustomer
We recently had gotten a flat tire on our car. We took it into Lakeland and bought two new tires from their Tire at Cost program, which saved us a lot of money! They installed them in a timely manner and had us back on the road in no time. A few weeks later, we took both our vehicles back there and got oil changes done on them. I was very happy with the service and parts departments. The time they took and the quality of work they did. I would recommend this place to everyone!
Love this place - Kevin S Rutt
I have bought 2 trucks here now. They always treat me worth respect and they are so friendly and helpful. Derek Robertson, Theo Swainson and Jon Fenton were amazing.
2017 F150 - Tom36
I just purchased a new 2017 F150 Lariat from Danny Page at Regal Motors. I was very happy with the experience. He was very professional and found him to be very honest and knowledgeable about the product.
Great customer service! - mazdacarguy
I recently had a very positive service experience at Jubilee Ford. I felt the service advisor showed a great deal of care and concern for my vehicle's service needs. He took detailed notes on my vehicle's condition and also asked me about my own observations of the issue. He informed me on the process of diagnosis and the approximate costs involved. As I left my vehicle for the day, Lucas called me to let me know updates as to how the process was going. The updates were great appreciated. The issue with my vehicle was diagnosed quickly and the repair was completed as soon as the parts were available. All problems were resolved. I felt the Ford Service Technician was very professional and efficient. He even took the time to explain what work was done and showed me the old parts which clearly needed to be replaced. I felt the customer service level I received was far above what I normally receive and I will continue to use Jubilee Ford Service for all my future service needs. Thank you Jubilee Ford!
(Just to note, my vehicle is not a Ford so I had previously taken it to another dealership. After leaving my vehicle for over two days and being charged for over an hour of labour, the problem had not yet been diagnosed. I was told it would take more time to find the problem and a list of causes were given ranging from $500 to $2000. The vehicle's engine was left dirty with coolant and a technician never actually spoke with me. I felt like I was not given any respect as a customer. Felt I had simply wasted my time and money).
Excellent experience - Mandy Scharf
Great customer service, very quick and painless process. Would definitely recommend anyone to purchase a vehicle here. Even managed to have a few laughs in the process.
False advertising and outright lying seem to be their motto - Al
I wouldn't recommend this dealership to my worst enemy. I recently bought a supposed Ford Certified Pre-owned vehicle from them, and I really felt like I got the run-around from them.
First, I went and test-drove this truck. Their online ad said the truck had 56Km; it actually had 72Km. I checked the truck out anyways and decided I would take it provided they detail it (when I test-drove it there was dust all over the interior and ash in the driver's door pockets, and it was sitting on their Sales lot like this)! Next day I went in to pay for it and pick it up. Got home and was annoyed as they hadn't detailed it like they said they would (the dust and ash was still there). Being the guy I am, I went through the truck with a fine-toothed comb as I'm interested in mechanical/maintenance issues. To my dismay I found that its engine oil was dirty, its air cleaner full of oil and dirt, and some of its fluids low. You may say why the xxxx didn't you check that before buying it? My response is, who thinks the air cleaner will be dirty when it is a Certified Pre-owned vehicle? So I was ticked off and phoned their service department. The truck had received its Certified Pre-owned Inspection at 61Km! This means it went through the Certified inspection, then a Ford employee or whoever drove it for 11 000km, and then they parked it on their sales lot for sale. To me this is false advertising!!! They lied about the km's it had on their ad, plus it was not freshly Certified prior to sale!! A lot could go wrong in 11 000km!
So I raised these issues with Royal Ford. They had me bring it in for servicing (great, I lost my truck for a whole afternoon, not very convenient when you use the truck for work)! They serviced it but did not detail it as they promised they would, nor did they put in a new air filter, the cheapskates only blew it out! And while servicing it they noticed the rear crankshaft seal was leaking (I could never have seen this, as you have to remove the skid plates on the truck to see it). Great!! So I had to re-book the truck in the following week for a whole day to have that fixed! Again, not so convenient when your business relies on use of your truck!!!
So I think Royal Ford stinks!! I called Ford Canada to complain and they seem to be in the business of protecting their dealers, not protecting the public. They said it was my problem to sort out with Royal Ford!
I learned something here and hopefully I can help you to avoid the mistakes I made.
* Even though they say Certified Pre-owned, find out when it actually went through its Certified inspection/last service. Watch that they didn't Certify it and then drive it for 11 000km as they did in my case, the liars!
Great service - Mustang2007
Easy to deal with, service pricing is very reasonable and a job well done! Will bring back again. Like the additional service points system for discounts.
Excellent service all around A+++ - James hofer
Bought my first vehicle at Merlin Ford. Sales consultant that helped me with this special purchase was Monica Neufeld, who really went the extra mile. She has always been available to take my phone calls or answer my texts. In fact I purchased this truck via text messages. Monica made sure that I was satisfied with my purchase before sealing the deal! I must add that Monica was very personable and very easy to talk and deal with. Very excellent service from both Monica and Ron. They both know me when I walk in the door! Very happy customer!
ignorance - jr
Totally agree with the previous review. Apparently ted and jasons sales tactics are to be ignorant ,arrogant and condescending. Im no mathematician but that doesnt add up in the sales world. Service department was absolutely sloppy and the lack of communication is unreal. When things go wrong the day a vehicle is sold and you blame the customer you need to rethink your customer service approach. NEVER will anyone I know buy through this dealership again.
One of the sleazy ones - slojas
Sleazy service e department, damaged my car door and refused responsibility, misdiagnosed problems, service manager was condescending and rude, the type to crack insults as soon as he thinks your out of earshot.
Absolute garbage. I brought my vehical in to get... - anon7777
Absolute garbage. I brought my vehical in to get surviced, got everything fixed up. Then as soon as get it back days my engine starts acting up and the "service engine soon" comes on. Coincidence? It was running perfectly fine before they touched it. So I went back and got it fixed and my engine's still not as good as it was. So basically I'm down $1500 and a worse off vehicle. I got played like a chump.
excellence in sales - angelamorrow
we purchased our f150 from Josh. he was helpful and friendly, and went above and beyond until we were happy. Even with everything going on in his life and work, he always made us feel like a priority! excellent place to deal with, and amazing salesman to have help you!!
After searching through countless dealerships with greasy... - BattlefieldDan
After searching through countless dealerships with greasy swindling car salesman, it was a much needed breath of fresh air going to Pat Gibbons Ford. I don't like car salesmen as a general rule and usually feel like I need a shower after I'm done listening to their BS. This dealership has the most honest, genuine and generous staff you will find in this area. End of story. They offer top dollar for trade-ins and go out of their way to make sure you are getting a great deal. I realize the location is out of the way for most people but you will quickly realize it is worth the drive. I recently bought a 2012 Escape at this dealership and I was happy with the service from start to finish.
Capital Ford Lincoln Inc.