We noticed you're currently located in the U.S. and so are we! Please visit the U.S. website for a more optimized experience.
good sarah was very helpful would recommend her - carroll2
good sara was very helpful and we would recommend her, she phoned me whenever something came in that I would want to look at and test drive..
Excellent customer service. - Wjob
The salesman was very quick and easy to talk to. Got everything done in a timely manner. Very nice vehicle selection. Quick response let you know how things were going and if anything was needed.
Backup Assist stopped working - wesadrian
My back up assist on my 2015 f150 stopped working due to gravel abrasion. Ford needs to better protect the wiring at the very back as not all of us stay on the pavement in the course of our work Took it in for repairs which had to be ordered. When Shaune called I brought it in to be fixed and also made arrangements for the body shop to remount a mudflap and change my windshield which cracked from a stone bruise on the way into town. Brent Watson was very accomadating in getting the vehicle into the body shop. All work was done in a timely manner and at a fair price
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Tire Change Over and Oil Change - VeryHappyCustomer
We recently had gotten a flat tire on our car. We took it into Lakeland and bought two new tires from their Tire at Cost program, which saved us a lot of money! They installed them in a timely manner and had us back on the road in no time. A few weeks later, we took both our vehicles back there and got oil changes done on them. I was very happy with the service and parts departments. The time they took and the quality of work they did. I would recommend this place to everyone!
Love this place - Kevin S Rutt
I have bought 2 trucks here now. They always treat me worth respect and they are so friendly and helpful. Derek Robertson, Theo Swainson and Jon Fenton were amazing.
Great customer service! - mazdacarguy
I recently had a very positive service experience at Jubilee Ford. I felt the service advisor showed a great deal of care and concern for my vehicle's service needs. He took detailed notes on my vehicle's condition and also asked me about my own observations of the issue. He informed me on the process of diagnosis and the approximate costs involved. As I left my vehicle for the day, Lucas called me to let me know updates as to how the process was going. The updates were great appreciated. The issue with my vehicle was diagnosed quickly and the repair was completed as soon as the parts were available. All problems were resolved. I felt the Ford Service Technician was very professional and efficient. He even took the time to explain what work was done and showed me the old parts which clearly needed to be replaced. I felt the customer service level I received was far above what I normally receive and I will continue to use Jubilee Ford Service for all my future service needs. Thank you Jubilee Ford!
(Just to note, my vehicle is not a Ford so I had previously taken it to another dealership. After leaving my vehicle for over two days and being charged for over an hour of labour, the problem had not yet been diagnosed. I was told it would take more time to find the problem and a list of causes were given ranging from $500 to $2000. The vehicle's engine was left dirty with coolant and a technician never actually spoke with me. I felt like I was not given any respect as a customer. Felt I had simply wasted my time and money).
Friendly service - Toddsp
Thanks Don and Misty for a great experience purchasing my Mustang! Great atmosphere at the dealership makes you feel right at home. Definitely recommend to anyone to check them out if your looking for a vehicle.
Disappointed - Natasha ridgway
I purcheses a vehicle with outlook regal. At first I was happy with my purchase. With in 3 days the vehicle wouldn't go past 60. Too the vehicle in they said nothing was wrong . must be because I wasn't letting it warm up long enough. A week later vehicle still doing the same thing won't go past 60 most times. No matter if it was warm or not . 2 weeks in to owning the vehicle my tire sender's started acting up saying I'm low when I'm not . took it in they said all sensers were good . but if any thing happens they will cover it . that I was pleased about . my 30 day warrenty was up and bam red lightning bolt then engine light came on . took the vehicle in . they found my speed sencer was going and turns out that was the reason my vehicle only went 60 most times. They only agreed to pay half the repairs. Then they didn't tell me what the cost would be so I could be sure I could affored the parts. They ordered the part with out calling me back or to schedule it in to get fixed. I ended up stranded 3 hr from home . and no choice but to get the code reset and see if that worked. It did made it to elbow and bam 50 is all I could do . made it to the dam and parked . regal played for the tow and a rental car. After I called Rosetown to complain. Turns out my transmission and speed sencer were shot . and all they would do is pay for half again. On top of selling me a vehicle with transmission and speed sencer repairs that I have to pay half the cost . they sold be a vehicle with an ignition recall. Sorry to say I will not refer anyone to this dealership after all this crap.
False advertising and outright lying seem to be their motto - Al
I wouldn't recommend this dealership to my worst enemy. I recently bought a supposed Ford Certified Pre-owned vehicle from them, and I really felt like I got the run-around from them.
First, I went and test-drove this truck. Their online ad said the truck had 56Km; it actually had 72Km. I checked the truck out anyways and decided I would take it provided they detail it (when I test-drove it there was dust all over the interior and ash in the driver's door pockets, and it was sitting on their Sales lot like this)! Next day I went in to pay for it and pick it up. Got home and was annoyed as they hadn't detailed it like they said they would (the dust and ash was still there). Being the guy I am, I went through the truck with a fine-toothed comb as I'm interested in mechanical/maintenance issues. To my dismay I found that its engine oil was dirty, its air cleaner full of oil and dirt, and some of its fluids low. You may say why the xxxx didn't you check that before buying it? My response is, who thinks the air cleaner will be dirty when it is a Certified Pre-owned vehicle? So I was ticked off and phoned their service department. The truck had received its Certified Pre-owned Inspection at 61Km! This means it went through the Certified inspection, then a Ford employee or whoever drove it for 11 000km, and then they parked it on their sales lot for sale. To me this is false advertising!!! They lied about the km's it had on their ad, plus it was not freshly Certified prior to sale!! A lot could go wrong in 11 000km!
So I raised these issues with Royal Ford. They had me bring it in for servicing (great, I lost my truck for a whole afternoon, not very convenient when you use the truck for work)! They serviced it but did not detail it as they promised they would, nor did they put in a new air filter, the cheapskates only blew it out! And while servicing it they noticed the rear crankshaft seal was leaking (I could never have seen this, as you have to remove the skid plates on the truck to see it). Great!! So I had to re-book the truck in the following week for a whole day to have that fixed! Again, not so convenient when your business relies on use of your truck!!!
So I think Royal Ford stinks!! I called Ford Canada to complain and they seem to be in the business of protecting their dealers, not protecting the public. They said it was my problem to sort out with Royal Ford!
I learned something here and hopefully I can help you to avoid the mistakes I made.
* Even though they say Certified Pre-owned, find out when it actually went through its Certified inspection/last service. Watch that they didn't Certify it and then drive it for 11 000km as they did in my case, the liars!
Great service - Mustang2007
Easy to deal with, service pricing is very reasonable and a job well done! Will bring back again. Like the additional service points system for discounts.
Excellent service all around A+++ - James hofer
Bought my first vehicle at Merlin Ford. Sales consultant that helped me with this special purchase was Monica Neufeld, who really went the extra mile. She has always been available to take my phone calls or answer my texts. In fact I purchased this truck via text messages. Monica made sure that I was satisfied with my purchase before sealing the deal! I must add that Monica was very personable and very easy to talk and deal with. Very excellent service from both Monica and Ron. They both know me when I walk in the door! Very happy customer!
Embarrassing and humiliating!! - nina1978
After a year and some struggle with a lease that became too much, we went back to them and asked for help. They were going to help us to PURCHASE (financing APPROVED) a brand new 2016 Ford F150 which would have cost us less monthly than our current lease. They put us off, saying the vehicle had to be shipped from Kansas, and would be a week... then another week, and yet another. Suddenly, no truck. No lease. Nothing but humiliation as they repossess the leased vehicle and leave us with "we'll auction it, and you'll have to pay for what is left owing against the lease". They gave no proof to us that the vehicle they seized would be parked and stay that way, unused by another for any reason. Almost a year later, we receive a letter stating we owe over $16K, and it's subject to extremely high interest rates. Just before Christmas 2016, they begin garnishing wages to the tune of $650 per PAYCHECK... Now we can't afford anything. It's either rent OR groceries and bills.
One of the sleazy ones - slojas
Sleazy service e department, damaged my car door and refused responsibility, misdiagnosed problems, service manager was condescending and rude, the type to crack insults as soon as he thinks your out of earshot.
ignorance - jr
Totally agree with the previous review. Apparently ted and jasons sales tactics are to be ignorant ,arrogant and condescending. Im no mathematician but that doesnt add up in the sales world. Service department was absolutely sloppy and the lack of communication is unreal. When things go wrong the day a vehicle is sold and you blame the customer you need to rethink your customer service approach. NEVER will anyone I know buy through this dealership again.
Absolute garbage. I brought my vehical in to get... - anon7777
Absolute garbage. I brought my vehical in to get surviced, got everything fixed up. Then as soon as get it back days my engine starts acting up and the "service engine soon" comes on. Coincidence? It was running perfectly fine before they touched it. So I went back and got it fixed and my engine's still not as good as it was. So basically I'm down $1500 and a worse off vehicle. I got played like a chump.
excellence in sales - angelamorrow
we purchased our f150 from Josh. he was helpful and friendly, and went above and beyond until we were happy. Even with everything going on in his life and work, he always made us feel like a priority! excellent place to deal with, and amazing salesman to have help you!!
After searching through countless dealerships with greasy... - BattlefieldDan
After searching through countless dealerships with greasy swindling car salesman, it was a much needed breath of fresh air going to Pat Gibbons Ford. I don't like car salesmen as a general rule and usually feel like I need a shower after I'm done listening to their BS. This dealership has the most honest, genuine and generous staff you will find in this area. End of story. They offer top dollar for trade-ins and go out of their way to make sure you are getting a great deal. I realize the location is out of the way for most people but you will quickly realize it is worth the drive. I recently bought a 2012 Escape at this dealership and I was happy with the service from start to finish.
Quick Land Manager
Cypress Motors Ford
Capital Ford Lincoln Inc.