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Purchased a 2016 Ford Edge Sport - Darcy McCormick
We want to thank Vyas for his dedication and patience with us as we searched for a different size of SUV than we had previously. Our family has grown up and moved on so we no longer had a need for a 7 or 8 passenger vehicle but we're not sure what we needed. Having always had an import we wanted to try something different. Vyas worked with us and tried several different vehicles until we settled on one that we felt the most comfortable in.
friendly, knowlegeable and courteous - golfer
The service I got today on my oil change on my Taurus was by far the best I received for many years. Not only was I greeted by Brett Bedford, he took the time to shake my hand. When finished he went over the service sheet and made sure everything was explained. Good job
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Safety of heavy truck - bjtitch
I had a good experience, Cindy was very efficient in all aspects; getting my truck in on time, communications on findings, setting up appointment to correct safety issues, making arrangements for someone else to pick up my truck and communication with them when complete. All in all an excellent experience. Excellent mechanics as well.
Tire Change Over and Oil Change - VeryHappyCustomer
We recently had gotten a flat tire on our car. We took it into Lakeland and bought two new tires from their Tire at Cost program, which saved us a lot of money! They installed them in a timely manner and had us back on the road in no time. A few weeks later, we took both our vehicles back there and got oil changes done on them. I was very happy with the service and parts departments. The time they took and the quality of work they did. I would recommend this place to everyone!
Love this place - Kevin S Rutt
I have bought 2 trucks here now. They always treat me worth respect and they are so friendly and helpful. Derek Robertson, Theo Swainson and Jon Fenton were amazing.
Super shop! - rod
Have been a 40 year customer of Tisdale's and can honestly say they are better than any other I have experienced. Right from the owner on down the line, his positive and friendly attitude are reflected in all the employees that I know. I will definitely be buying here again.
Great service when I needed it the most - Cur30
I was in Saskatoon for work,since the weather was nice I opened my sunroof. When I got to my destination I was unable to close it. Was pretty worried as I had a 3 hour drive home that afternoon and had to leave fairly soon. I stopped at jubilee, where I hadn't bought the vehicle and Murray was able to fix it in 15 minutes for me right when I got there. They also sent me on my way without charging me. I was really impressed with how quickly they looked after me when they didn't have to at all.
New F-150 purchase - Newf150/17
Incredibly thankful for Don Butchko and the sales team for going above and beyond for me. Amazing and friendly service! Definitely felt at home. Highly recommend Don and the sales team!
Disappointed - Natasha ridgway
I purcheses a vehicle with outlook regal. At first I was happy with my purchase. With in 3 days the vehicle wouldn't go past 60. Too the vehicle in they said nothing was wrong . must be because I wasn't letting it warm up long enough. A week later vehicle still doing the same thing won't go past 60 most times. No matter if it was warm or not . 2 weeks in to owning the vehicle my tire sender's started acting up saying I'm low when I'm not . took it in they said all sensers were good . but if any thing happens they will cover it . that I was pleased about . my 30 day warrenty was up and bam red lightning bolt then engine light came on . took the vehicle in . they found my speed sencer was going and turns out that was the reason my vehicle only went 60 most times. They only agreed to pay half the repairs. Then they didn't tell me what the cost would be so I could be sure I could affored the parts. They ordered the part with out calling me back or to schedule it in to get fixed. I ended up stranded 3 hr from home . and no choice but to get the code reset and see if that worked. It did made it to elbow and bam 50 is all I could do . made it to the dam and parked . regal played for the tow and a rental car. After I called Rosetown to complain. Turns out my transmission and speed sencer were shot . and all they would do is pay for half again. On top of selling me a vehicle with transmission and speed sencer repairs that I have to pay half the cost . they sold be a vehicle with an ignition recall. Sorry to say I will not refer anyone to this dealership after all this crap.
False advertising and outright lying seem to be their motto - Al
I wouldn't recommend this dealership to my worst enemy. I recently bought a supposed Ford Certified Pre-owned vehicle from them, and I really felt like I got the run-around from them.
First, I went and test-drove this truck. Their online ad said the truck had 56Km; it actually had 72Km. I checked the truck out anyways and decided I would take it provided they detail it (when I test-drove it there was dust all over the interior and ash in the driver's door pockets, and it was sitting on their Sales lot like this)! Next day I went in to pay for it and pick it up. Got home and was annoyed as they hadn't detailed it like they said they would (the dust and ash was still there). Being the guy I am, I went through the truck with a fine-toothed comb as I'm interested in mechanical/maintenance issues. To my dismay I found that its engine oil was dirty, its air cleaner full of oil and dirt, and some of its fluids low. You may say why the xxxx didn't you check that before buying it? My response is, who thinks the air cleaner will be dirty when it is a Certified Pre-owned vehicle? So I was ticked off and phoned their service department. The truck had received its Certified Pre-owned Inspection at 61Km! This means it went through the Certified inspection, then a Ford employee or whoever drove it for 11 000km, and then they parked it on their sales lot for sale. To me this is false advertising!!! They lied about the km's it had on their ad, plus it was not freshly Certified prior to sale!! A lot could go wrong in 11 000km!
So I raised these issues with Royal Ford. They had me bring it in for servicing (great, I lost my truck for a whole afternoon, not very convenient when you use the truck for work)! They serviced it but did not detail it as they promised they would, nor did they put in a new air filter, the cheapskates only blew it out! And while servicing it they noticed the rear crankshaft seal was leaking (I could never have seen this, as you have to remove the skid plates on the truck to see it). Great!! So I had to re-book the truck in the following week for a whole day to have that fixed! Again, not so convenient when your business relies on use of your truck!!!
So I think Royal Ford stinks!! I called Ford Canada to complain and they seem to be in the business of protecting their dealers, not protecting the public. They said it was my problem to sort out with Royal Ford!
I learned something here and hopefully I can help you to avoid the mistakes I made.
* Even though they say Certified Pre-owned, find out when it actually went through its Certified inspection/last service. Watch that they didn't Certify it and then drive it for 11 000km as they did in my case, the liars!
Service is Excellent - RangerGirl
I bought a truck here 11 years ago and to this day I service it with Merlin. Darren is awesome. I feel that he listens and will talk with me about the issues (I just drive the truck -know nothing!!). I don't feel taken advantage of . I am a women and being fairly treated is big deal in this space. When asked were I service my car I always recommend Darren. Pleasant timely SERVICE! Could only be better if it was free!
Embarrassing and humiliating!! - nina1978
After a year and some struggle with a lease that became too much, we went back to them and asked for help. They were going to help us to PURCHASE (financing APPROVED) a brand new 2016 Ford F150 which would have cost us less monthly than our current lease. They put us off, saying the vehicle had to be shipped from Kansas, and would be a week... then another week, and yet another. Suddenly, no truck. No lease. Nothing but humiliation as they repossess the leased vehicle and leave us with "we'll auction it, and you'll have to pay for what is left owing against the lease". They gave no proof to us that the vehicle they seized would be parked and stay that way, unused by another for any reason. Almost a year later, we receive a letter stating we owe over $16K, and it's subject to extremely high interest rates. Just before Christmas 2016, they begin garnishing wages to the tune of $650 per PAYCHECK... Now we can't afford anything. It's either rent OR groceries and bills.
One of the sleazy ones - slojas
Sleazy service e department, damaged my car door and refused responsibility, misdiagnosed problems, service manager was condescending and rude, the type to crack insults as soon as he thinks your out of earshot.
ignorance - jr
Totally agree with the previous review. Apparently ted and jasons sales tactics are to be ignorant ,arrogant and condescending. Im no mathematician but that doesnt add up in the sales world. Service department was absolutely sloppy and the lack of communication is unreal. When things go wrong the day a vehicle is sold and you blame the customer you need to rethink your customer service approach. NEVER will anyone I know buy through this dealership again.
Absolute garbage. I brought my vehical in to get... - anon7777
Absolute garbage. I brought my vehical in to get surviced, got everything fixed up. Then as soon as get it back days my engine starts acting up and the "service engine soon" comes on. Coincidence? It was running perfectly fine before they touched it. So I went back and got it fixed and my engine's still not as good as it was. So basically I'm down $1500 and a worse off vehicle. I got played like a chump.
excellence in sales - angelamorrow
we purchased our f150 from Josh. he was helpful and friendly, and went above and beyond until we were happy. Even with everything going on in his life and work, he always made us feel like a priority! excellent place to deal with, and amazing salesman to have help you!!
After searching through countless dealerships with greasy... - BattlefieldDan
After searching through countless dealerships with greasy swindling car salesman, it was a much needed breath of fresh air going to Pat Gibbons Ford. I don't like car salesmen as a general rule and usually feel like I need a shower after I'm done listening to their BS. This dealership has the most honest, genuine and generous staff you will find in this area. End of story. They offer top dollar for trade-ins and go out of their way to make sure you are getting a great deal. I realize the location is out of the way for most people but you will quickly realize it is worth the drive. I recently bought a 2012 Escape at this dealership and I was happy with the service from start to finish.
Quick Lane Manager
Cypress Motors Ford
Capital Ford Lincoln Inc.