59 Quebec Mazda Dealers

Overcharge for service, do not give you all parts after - Unsatisfied

Overcharge for service, do not give you all parts after work even if you asked (got some, not all) Invoice is not detailed, no amount of time worked, no price per hour, no part cost, only a "global" amount for each job, pretty sure this is not legal, and will make a complaint.

Excellent service après vente le personnel est super - apg76@hotmail.com

Excellent service après vente le personnel est super compétent et répond à tous les questions

Amazing service from Jad! - gabmenard

Amazing service from Jad! Service exceptionnel de Jad! Un grand merci à toi de m’avoir très bien écouté et conseillé, expliqué et donné le maximum d’informations et de service pour répondre à mes besoins! Je suis vraiment contente de ma Subaru! Je me sens en confiance! Un gros merci encore!

The service is excellent. - Ruth Gelinas

The service is excellent. The staff are very knowledgeable, competent and friendly. I choose this dealership above any other. I trust them, which is the most important. Thank you Ruth Gelinas

Toujours un bon service avec un personnel sympathique. - saucier.patrice

Toujours un bon service avec un personnel sympathique. Il faudrait toutefois améliorer la salle d’attente

Je suis aller chez Èlite Mazda au 1205 boul. - annettedumais7

Je suis aller chez Èlite Mazda au 1205 boul. La Vérendrye Gatineau le 29 Mars 2024 pour changer mes pneus d'hiver et un lavage intérieur et extérieur RDV pour 8:30 am. À mon arriver l'aviseur était déjà frustrer ma acceuillit par mon prénom pour commencer et a procéder à lever le ton pour me dire que le RDV pour laver la voiture était le 28 Mars et non le 29. Une erreur de leur système de central! le RDV était belle et bien le 29 Mars. L'aviseur a continuer de lever le ton, me laissant pas la chance de parler est devenu tellement frustrer qu'il a lancer mes clés sur le comptoir de sont collègue et m'a dit de dealer avec lui! Il a ensuite mis sont manteau et est partie, toute en m'engeulant plein de choses! Ceci c'est toute passer devant d'autres clients en attente de ce faire servir! je me suis jamais senti aussi insulter, ignorer, maltraiter et écraser que cette fameuse journée! Quand j'ai demander de parler avec sont superviseur, l'aviseur m'a dit qu'il n'était pas là mais imaginer donc que quand j'ai passer de l'autre côté pour faire une plainte sont superviseur était bien là! Après avoir attendu 3 heures ++ de temps, la voiture n'avait même pas été laver! J'ai due demander à sont superviseur de venir voir ma voiture pour bien constater que le travailler n'avait pas été faite! Attention mesdames car cet aviseur aime abaiser et maltraiter les femmes devant les autres! Même pas reçu d'excuse pour le comportement de l'aviseur, il n'a même pas eu une tappe sur les mains! Déplorable cette situation!

Worst experience, do not trust these guys Neither sales - Nav

Worst experience, do not trust these guys Neither sales nor service. They won't take any responsibility even if it is a mistake at their end. Never buy from them, frauds.

Client fidèle Mazda depuis 2008 , je ne peux dire que du - ALDO

Client fidèle Mazda depuis 2008 , je ne peux dire que du bien de tout le personnel du service technique , en particularité du professionnalisme de monsieur Martin Lavoie ,personne toujours à l'écoute de son client . Par contre ,je ne pas en dire autant de la directrice du service financier madame Sandy de Nittis . Malgré plusieurs appels téléphoniques concernant le rachat du véhicule en location , en précisant que c'était urgent de programmer une date pour finaliser cet achat . Après dix jours d'attente ,et toujours sans réponse de sa part ,j'ai donc appelé le service financier de Mazda à Saint -Jean-sur - Richelieu . Madame Mélanie Perron m'a contacté rapidement pour prendre rendez - vous . Cette transaction a été traité avec efficacité et courtoisie. Je tiens égalent à rappeler que mes enfants sont et étaient également clients dans votre concession. Il est sûr compte tenu d'un tel comportement plus que déplorable de madame Sandy De Nettis envers moi , j'en tiendrai compte lors de mon prochain changement de véhicule . J'ai tout de même informer monsieur le directeur de l'agence de mon mécontentement et insatisfaction , et qui lui même a partagé mon ressenti . Cordialement ! Jean Claude PS : Satisfaction 5 pour le service technique Satisfaction 0 pour le service financier

Worst new car dealer experience ever. - ronubbens

Worst new car dealer experience ever. Returning to Canada after being overseas serving my country, came to an agreement online for a new Mazda CX 5. We agreed on a date and time for me to come into the dealership and sign the paperwork and make the required deposit. The vehicle would not be delivered for 4-6 weeks but I was OK with that as inventory is at a premium right now. I showed up as advertised only to be told the car had been sold. This put me in a precarious spot as I now have to wait another 2-3 months for delivery at another dealer while renting a car at $3000 a month. Zero communication, zero empathy, run away from this unethical establishment!

Un oublie - S Marineau

Quand ton vendeur oublie de faire préparer le char pis que tu va la pour xxxxall.. c'est ordinaire... Ça lui a sorti de l esprit qui dit

Excellent service - Danysha

Les commis lors de ma visite sont gentils et super professionnels . Attitude exceptionnelle. Me conseille avec les meilleurs produits pour mon automobile. Sont très patients et sont à l’ecoute du client . Ils s’assure que leurs clients sont satisfaits des services rendus.

Sold me used car in quebec with road illegally tinted... - simone9it

Sold me used car in quebec with road illegally tinted front windows got a 172$ ticket they refused any responsibility lied saying there was no proof the car had tinted windows when they sold it to me I provided proof with pictures and time stamps of the day of the purchase still they refused to cover the ticket I got because of them and the cost to remove the tint and hid behind their lawyers stay away from this dealership they don't stand behind their product and their customer service is disgusting never again M'a vendu une voiture d'occasion au Québec avec des vitres avant teintées illégalement j'ai recu un contravetion de 172 $ par la police pour ca ils ont refusé toute responsabilité menti en disant qu'il n'y avait aucune preuve que la voiture avait des vitres teintées quand ils me l'ont vendue j'ai fourni une preuve avec des photos et des horodatages du jour de l'achat, ils ont toujours refusé de couvrir le billet que j'ai obtenu à cause d'eux et le coût pour enlever la teinte et se cachet derrière leurs avocats, restez à l'écart de ce concessionnaire, ils ne soutiennent pas leur produit et leur service client dégoûtant

I picked up my 2015 mazda3 GS, thursday evening before - bolusi

I picked up my 2015 mazda3 GS, thursday evening before the holidays , next morning I noticed a chip in the windshield. Today they repaired the chip ,no charge. now thats great service .This car looks brand new, this dealer will only sell you mint cars and prices are sweet and the coffee is great .Im looking forwards in my next car in couple years.

No stars. These guys are terrible. Worst dealership ever. - disappointed buyer

Bought a used 2015 Benz from Barnabe Mazda. 1. I drove 500 km and the engine coolant light came on. A tag on the coolant reservoir said it was last checked a year earlier. 2. In addition, the brakes felt bad so I had them checked by a Benz specialist, who reported that the brake pads were completely worn with no life left. Barnabe's reply was that it would be impossible for a car with only 38,000 km to need brakes. This statement implies that they never checked the brakes. I mentioned that I had the pads for them to inspect, but they did not ask to see them. 3. I also had the engine oil checked and it was completely black. 4. The car was subject to a recall, which they said they would take care of before I picked up the car. There was no record at Benz that the vehicle had been checked. I asked for written confirmation from Barnabe that the work was done and never received a reply. 5. I was charged $300 for an administration fee. At no time during the sale was the fee mentioned. It is obvious that Barnabe Mazda sold me a vehicle that was never serviced or given a proper safety inspection. The car was not safe to drive, which endangered the life of my daughter. When I called them they naturally denied that the vehicle had not been inspected. In the one written response I received, the sales person said the car was still under the manufacturer's warranty and if I had any issues to take the car to a Benz dealer. The sales person also said that "I bought the car from them because it was a good deal". I guess this means that I shouldn't expect the car to be safe to drive as well. No one at Barnabe Mazda ever replied to my subsequent emails, they never reimbursed me for money spent to fix the brakes, and they never apologized. I contacted Mazda Canada and they said they could not do anything because I did not buy a Mazda vehicle. This is a very disappointing and disturbing response from a major car manufacturer. It begs the question, why buy a used car from a new car dealership? It seems it would be more advantageous to buy a used car from a used car dealership and have the rights offered through the UCDA. Anyway, fortunately for both myself and Barnabe, in the 12 months since I have bought the Benz, it has performed flawlessly, so I have not pursued the matter further. But I will never buy another car from any of the dealers under the Groupe Barnabe banner. And I will think twice before I buy a used vehicle from a new car dealership, if it is not the manufacturer's model.

merci, mazda laval, une belle équipe professionnelle et - patricebuzz

merci, mazda laval, une belle équipe professionnelle et éfficace , et specialement a Mr. Sergio pour sa petite touche personnelle .....Mme.Piché

Very attentive when it is time to sell and after that you... - Phil

Very attentive when it is time to sell and after that you become only a number. Two vehicles bought at this location, both being mazda 3s, the first had a lot of problems and the second was new, they never did the manufacturer's safety recall before delivering it to me. I simply chose to go to another dealership.

Dishonest.I asked about a car before going to see it if... - sami

Dishonest. I asked about a car before going to see it if it had accidents, paint jobs, if everything electrical works inside. They said no, all good, everything works. I go check the car: - both bumpers were very unprofessional attached - gear shifter had no cover for the shift lock release, it looked heavily used - paint job on back right side bumper and wing - the right tail light was missing screws and was moving - driver's door had some work and it was not properly put back, everything vibrated - the infotainment was not working properly, stuck buttons, dial not working properly - driver's window button was not working properly - sensor for dead angle was not functional -they said it will not be repaired because it's an occasion car - breaks were not working properly. And, of course, we can't negotiate on price! But they lie to you everything works fine, come and see our inventory... What a joke. I think I will avoid Mazda as a brand, it is not their first dealer trying to sell cars with accidents and conceal it. But this Chambly Mazda beats all of them.

Great service from my sales man! I love my new Mazda... - anne-ma09

Great service from my sales man! I love my new Mazda Cx-30 2021! Everyone was very nice and happy to help me and listen to me

Dishonest, time wasting, disorganized, unprofessional,... - rxc

Dishonest, time wasting, disorganized, unprofessional, dirty, unsanitary, lying, time wasting, unreliable xxxx. I would warn anyone away from trying to buy a car from here.

Found a fairly priced 2008 Mazda 3 sedan online. Visited... - singingsam

Found a fairly priced 2008 Mazda 3 sedan online. Visited the dealership, met a young salesman who was very eager to show me the car. Took me for a great test drive, really did not pressure me at all. The car drove very well, had no issues at all and was under warranty (2008 car which I did purchase in 2010) I did have a car to trade in and the salesman got it appraised. I had already gone and checked the value online via Keelys black book (which BTW the dealers do use) and was quoted below the min amount. I had a car which did need some work and honestly told them I would accept a certain amount (which was the min. amount from Kelley) and that another Mazda dealership (Mazda Fairview) had offered. They quickly realized I came prepared and did my homework and gave me my price. Finance person was very pushy and I did not appreciate his sleazy pressure sales tactics to buy the extend warranty. The car had 3 years remaining (included 1.5 bumper to bumper) and he failed to show me the value of the extended warranty. Now for the next part which is the best part, he offered me rust proofing (Krown) special price of 549$ plus tx! I whipped out my smartphone and showed him that I can go to a Krown partner and get it for 399$ tx in. I asked him if he could match it, and guess what, he did. I picked up the car a few days later and it was in great shape, it was even detailed. The only thing I remember now is that the car came with Mazda mats when I did the test drive but were missing this day. I did not want to fight it and left. They did have a salesman explain all the fatures of the car. Everyone was very polite. However buyer beware as they will try to sell you everything under the sun that you really do not need. For that point, I cannot really recommend this dealership. The only person I would deal with is that young salesguy who did not pressure me at all and was very nice, and genuinely friendly. Unlike the others.

The sales person was super friendly before the sale, and... - kracz

The sales person was super friendly before the sale, and everyone throughout the process was extremely friendly. My husband and I really felt like, even though they wouldn't negotiate on the used car we were buying, the service was worth it. BUT once the paperwork was signed and financing was approved, we discovered that the "extended warranty" that he clearly stated was still good, was in fact EXPIRED according to our Audi dealer when we took the car in for our check-up! Upon repeated calls and emails, the sales person at Mazda at first said that it was Audi's fault for misinforming them when they received the car, and he made promises to make us happy. To make it right. Then he changed his story and told me and my husband that we misunderstood them about the warranty! They then promised to give us a deal on a Mazda extended warranty for the mess-up, and they delayed an update stating that they are working on the paperwork. Then he was on vacation, then his boss was on vacation.... And when we did get an email back, it was to say he is sorry for the delay but still working on the paperwork. Repeated follow-ups and calls later always leaving messages, no one ever answered. When we finally were able to reach the Sales Director, he claimed that the sale was complete and the file "closed". The absolute worst after-sale experience ever! The most dishonest group of people. All they want is your money. Empty promises! By far the worst dealer we have experienced in our lives! Be warned.

Very Good service from sales department, Happy With my - RLASVEGAS2002

Very Good service from sales department, Happy With my new CX-5. I recommend this Dealership.