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Achat Ram 1500 17 janvier 2017 - penny1025
Très bon service du personnel, un mention spéciale pour notre représentant Dan Hansen. Avec les bons conseils de notre vendeur nous avons décidé d'aller avec le Ram 1500,Il a su cerner nos besoins.
Très bon service, personnel très gentil, très satisfaite - Anne1
Service rapide et professionnel pour l'achat de mon auto neuve. Le suivi après-vente m'a particulièrement impressionné, pas besoin de rien penser, ils vous rappellent ce que vous devez faire. Génial. Je recommande ce concessionnaire à tous!
There to sell cars, not repair them ( on warranty of course) - Bucheron
If you want to buy a car it is probably a good dealer but stay away from the service. They have to make up for dodge low quality by giving you excuses or telling you don't know how to drive. At 30 000km on a Journey, brakes had to be done at the 4 wheels, discs, pads and caliper seized at the rear . Told them it wasnt normal. Been told i was too hard on the brakes... my other car is a honda and havent done the brakes yet at 100k km and drive it way harder than the journey. I'm now doing my service at another dealer even if this dealer is across the street from where i work, and traded the journey.
Horrible service - all they want is your $ - benoit
The dealer would not even check my véhicule (under warranty) if I did not agree to pay for 1/checking what the issue is
2/ agreeing to pay for repairs....
Car Purchase - Milena
My experience was awesome. Everyone was very kind and helpful. I will refer this dealership to my family and friends. It's a very warm and friendly environment.
Respect des offres - Ghis
Oubli de m'a viser que le gps n'était pas activer après achat de mon Jeep Cherokee neuf...ca m'a fais triste après signature du contrat,il me demandait $600.00 pour l'activer,je crois c'est une erreur du concessionnaire...et aurait dû avoir compensation.....merci. J'ai acheter avant un Jeep Cherokee 2015 et mon gps était fonctionnel....c'est pourquoi j'étais certain dans mon nouveau jeep il était activer....il a eu vraiment un manque d'information du concessionnaire...
P.s. J'ai toujours eu un excellent service avant.....
Horrible customer service - Fustratedcust17
Purchased a vehicle at this dealership wasted a whole day there for there lac of communication and service
Even called the owner ,he sounded like he cared on the phone,and he wanted to meet me
Guess what he never called back.Left multiple voice message over several weeks and To no surprise never a call back
I would never recommend this dealership to anyone ,considering that they have 3 dealerships
I have never heard from the owner ,is this a company you want to deal with ,especially when the owner could not even return a phone call
great service - Nancy Q
Once again, my Technical adviser (Claude Loyer) managed to give me a great customer experience. It's nice to see that there are still people unafraid to go the "Extra Mile" for their customers
Achat Jeep Wrangler Trailhawk 2016 - Trailhawk
Suite a une mauvaise experience chez un dealer de ma region pour ne pas le nomer (Valleyfield) je me suis retourner moi meme et chercher mon vehicule jusqu'a ce que je tombe sur Chantal Desbois avec qui j'ai negocier par telephone et e-mail pour en arriver a une entente en quelques jours sans Meme se rencontrer ...comme les 2 parties etaient de bonne fois bien la livraison du vehicule ces fais sans surprise et que dire de la presentation du vehicule Chantal a pris tout le temp necessaire pour nous aider avec le nouveau vehicule ...jamais senti qu'elle avait hate de nous voir partir tres professionel et engager ...Merci je vous recommande cette entreprise familial...mercii Chantal j'adore mon JEEP
bad service - punisherrrr
no respect promess! many error on my transaction. i will never recommend this dealer. the price of the vehicule is good but the service is poor
Bad experience - Done
I just visit today and want to buy grand carvan the sales man don't have a enough knowledge I was asking the lowest price they can go for new one and he don't want to tell me he waste my 3 hours over the never recommend anybody
Not straight forward - pedro
When you meet the sales rep tell me that I have to pay 697.00$ for a car proof, car clean up, lien search, etc.? Then we finally agree on a price for the used vehicule, I have to see the credit director. Actually, I must see. I am being told that I pay cash or if I have my own financing, the price of car is 997.00$ more. They get a commission from the bank to bring them clients. No problem about that.
The trick is the following. They try to sell you : life insurance, car insurance, car taging, etc. On each of these product they make a commission.
48 hours after having agreed on to purchase the said car, the credit application has not even been submited to a financial institution ?
I forgot to mention that they try to make me agree to pay 1% more than the current interest rate generally going on the market. And so, before having a look at my credit. One Have to understand that 1% during the term of the loan, represent 1000.00$. So they get a higher commission from the bank.
Terrible Experiance - 4u2nvinmtl
I bought my Jeep SRT from this dealership with an extended warranty. I was lied to about what would and wouldn't be covered on this extended warranty. In the end Quebec, Consumer Protection stepped in and helped me get my warranty money back but the whole experience left me with a bad impression.
I took it in for an on warranty repair I waited over 5 hours just to be told they don't have the part and was charged over $200 (no notice that there would be a cost), when I refused they said I won't get my keys back until I pay in full!
It escalated when they sabotaged my Jeep SRT after taking it in for servicing. I will never go back to Chrysler Laval.
Avoid this dealership at all costs. Don't buy a car or service a car at this dealership. They've even disabled their google review because their that bad.
Withheld information about the car - Pamela
We went to look at a used car at this dealership and they withheld information from us. First of all, they told us the brakes were "fine" but they were not. I could tell while driving the car and our APA inspector confirmed this as well. They also did not tell us that the rear hatchback door shocks needed replacing (the door would slam down if you didn't hold it up with your hand). We only found this out when we asked to look in the trunk. Thankfully we got an inspector and he delivered all of the bad news. The dealer assured us that everything was "fine" with the car, except for the A/C. It was clear to me that they wanted us to trust their unofficial "report" before getting our proper report from the APA so that they could sell the car quick and we would be left with several expensive repairs. In the end, the used $4,000 KIA we were looking at, which was supposedly "fine" according to the dealer, would have cost us a few extra thousand bucks. Do your homework, get an inspection done, and don't trust what they tell you.
Arrogance and Unpleasant Buying Experience - JeepLady
I was ready to buy a car (Chrysler 300 S) when I entered the showroom.
The salesman and the director came back with the best offer being 1,500$ less than the asking price of a 47,000$ car. The were seriously saying that no one would be able to do better. They were laughing at me and seriously believe that I would bite. I left angry when I realized they were just plainly arrogant.
Later, when I entered Orleans Dodge, they took 2,000$ right away for the asking price and they told me that we could start dealing now...yeah,seriously....These guys don't believe their customer to be stupid and uninformed. They respect people. Just to get confirmation that the deal was the best, I continued shopping and finally bought a slightly different car at Ottawa Dodge due to an amazing deal. But I would go back to Orleans anytime. Kolbec will never see my face again.
Also, my girlfriend just bought a Jeep from SouthBank Dodge and the experience was amazing!
Therefore, I recommend either one of these (instead of Kolbec):
Southbank Dodge, Metro Orleans Dodge or Ottawa Dodge
Overcharging and not fixing the problem - Travelling L
Today, I went to have a recurring electrical problem with my less than 2 years Fiat 500. In the last 23 months we had 3 brake/indicating lights dying on us, which clearly indicate an electrical problem. After consulting them a previous time in the past, they completely ignored the problem exposed to them and they just changed the lightbulb, with a 40$ added bill for time. 40$ for 5 minutes of work! And not helpful at all with the problem. Although, I went back to complain and try to reason with them, they did not offer any compensation or seemed worried about the actual problem. Never will go there again and will make sure to tell everyone I know!
Sophie Dagenais false representation !! - luci347us
Booked a test drive for a vehicle sold already !!! She call me at home to be sure I'll come the next day.
All the contact persons she gave me were absents (Maxime Laporte ou son Assistant Antonio Salgado) ... the present salesman having no idea I come and just told me the car was sold a few days before...Avoid if you care about your time !
Well over a year waiting for service on their screw-up. - Maria A Pereira
I'm a client since 1994 and I"ve had 3 cars serviced there over those years. 1st I had been complaining for over a year that there was a knocking sound from my wheel. After having requested at 3 different service maintenance visits to have it verified and being told there is nothing wrong. I took it to another very reputable mechanic for a second opinion. He told me it was the ball joint and I had it replaced and my 2007 Jeep that I bought @ Longue Pointe is running beautifully. When I had my car serviced I was still waiting for service for the following point #2. I thank the Lord I didn't have an accident because of it. I refused to bring my car back until they took care of my driveway. 2nd the last time I had had my Jeep serviced there they claimed it was a defective oil filter that was put in that caused the following problem. I don't know at this point. I don't know how an oil filter could be defective. Maybe it just wasn't screwed on properly. It is not a complicated part! I picked up my car following the service took it home and parked it on my brand new 30 000$ pave-uni driveway. The next day there is a pool of spilt engine oil on my new driveway. This is spring early summer 2014. They sent a car washer with one bottle of white liquid, he spilt it on it, that is it and left. Well after no results from them. I called last Friday and was rudely spoken to by the head of the service departement. He was pissed off that I called him on Friday his workers had left and he went on and on. I answered him that if he was not open for business why was he answering the phone and why he wasn't letting the customer talk and tell him what the customer since 1994 needs. Finally I had the opportunity to tell him that I have been waiting for over a year and I want my driveway cleaned by the following Friday Tomorrow August 14th, 2015. And I want it cleaned by a pro in pave uni. My husband has put 6 other bottles at our cost and the stains are still there. Today the same head of the service departement e-mails me back telling me some employee is not back from holidays and they can't do it tomorrow. This is a joke! He wants to send me his car washer again and since last Friday he only knows today tha he is only back next week. I asked him to send a professional who works with pave uni. These people don't know the meaning of service. Since '94 the service has declined a lot. The front line people who attend to you at the service counter attend to you well but their hands are tied. They are not the mechanics or the head of the service departement who takes the decisions. And obviously he doesn't care to give service especially when they have screwed up. I'll translate the above to French and post the continuation of this situation. Thx