Arrived at appointed time, 9am, for oil change, brake - Vidis
Arrived at appointed time, 9am, for oil change, brake flush, and tire rotation. Car was not ready until 5pm. Not the first time that I have had to wait much longer than expected. If you know how long job will take, add 1 hour to each end, and work a schedule that suits the customer. I was without a car for a whole day, when no more than 3 hours would have done.
One more chance.
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