22 Ontario Mitsubishi Dealers

My hubby and I bought an Outlander, and it’s amazing. - paradiseisland180

My hubby and I bought an Outlander, and it’s amazing. The atmosphere was very friendly and clean. The vehicle runs very smoothly, it’s quiet and very comfortable. We knew it was a very good vehicle from the time we took it out for a test drive. Added to that was the unbelievable warranty we couldn’t be happier, and the sunroof was a bonus for us. The salesman (Chu) was very helpful and understanding from start to finish in purchasing the vehicle. He has great customer service skills. Eli the sales manager makes you feel very relaxed and understanding. Thanks Chi & Eli!

If you value your time, money and sanity stay away from - Kida

If you value your time, money and sanity stay away from this place.....I can't even begin to explain.

Mountain Mitsubishi has some great staff. - jac100pharma

Mountain Mitsubishi has some great staff. Marcello and Joyce who helped me with my 2023 RVR GT were very professional and helped me with my Trade-in. I couldn't have been luckier that day when Marcello and Joyce were there at the same time. So far my new SUV drives great and am happy I went to Mountain Mitsubishi.

I have nothing but positive things to say about the - reviewrvr

I have nothing but positive things to say about the purchase at this dealership. No addons are forced, just strongly recommended, and you're free to purchase a beautiful design, reliable, same platform as lancer and 2010s RVR, affordable car, with some of the best interest rates on the 2023 RVR. It also drives so well and feels excellent compared to boring competition at that price range. Vish from finance finalizing the deal was awesome and his experience shows, Prafful with some of the best customer service and math skill, and Rohit, Zaheer and Michael were all nice and answered all questions along the way. Thank you so much!!!

Have been a customer here for many years, recently bought... - Nelson

Have been a customer here for many years, recently bought another brand new top of the line 2020 RVR GT trim. I can’t believe the way they do things here. Dishonest and straight up lied to their customers. Farahaz Asmal is the worst sales person I have dealt with. He make fake promises to close the deal. Promised Yokohama 18” winter tires, when I picked up my vehicle I realized it’s 16” and the brand was different. Farahaz also claimed that the winter package does not include rims and tpms sensor and asked us to pay extra for it. Jackie the sales consultant told us everything is included and that we will get what they promised and no need to write all the details down other than winter tire package. Can’t trust these people. They also tried to up sell tinted window for $600+ when it is already included in this trim from the manufacturer. Reaching out to Al Hashimy the general sales manager was also not pleasant. He basically said we got the winter tires thrown in and didn’t pay for it and that they could give us whatever they feel like. Then tried to make excuses for Farahaz saying that’s not he promised. Do you really think we came in to buy a $40000 vehicle to con your dealership over couple hundred dollars? It’s the principal and shows how they value their customers and basically they are con artist that can’t be trusted. They are also willing to sever the relationship with a long term customer and gives up many years of future business opportunities servicing my 2 Vehicles. I hope the owner would read this, honesty is very important for business, the way your sales persons treat customers shows that all they care about is themselves and get more numbers. If this is how they represent your business it's tough to have customers that are willing to come back. Even though I knew he lied about the sensor and other things, I was willing to pay more, I know business is tough and you have to profit. But coming to an agreement then bait and switch is just wrong.

Worst Dealership ever!!!As you can see from most of the... - C

Worst Dealership ever!!! As you can see from most of the other posts, the service department is least to be desired. Well, here is me adding another unpleasant comment regarding the service department and the lack of professionalism. We all can't be wrong?! Lets start with.....unprofessional, impossible to deal with, unethical, condescending, just simply the worst experience every time / anytime!!! Service manager "Robert Cruise" should seek some managerial skills, sensitivity training, behavioral training and perhaps some coaching on how to speak and deal with customers. I could describe my visit in granular detail, but what is the point. Horrible experience. Will not go back there ever again. Way to go Mitsubishi!!! Above all, the Sales department had contacted me on trading my current vehicle in (due to vehicle shortages) to purchase a new 2022. Almost had the deal in place. Sorry guys, that ship has definitely sailed. No longer interested in the product or the people you have representing it.

The worse service center, Sean Pereira was the only - Ashraf

The worse service center, Sean Pereira was the only person at the service who you could trust, now that Sean left the shop and without him, with the experience with them, I would not trust them. They are just dishonest and tamper with your car to grab your money. I really don't trust them to take my car to this shop anymore, I had an extremely awful experience with the Rouge valley and specifically Robert Tang last year, if it wasn’t because of Sean Pereira interference, my car could be have been destroyed On Oct 2, 2023, I called for routine oil change; the representative (Robert Tang) informed me that since the management had been changed; they don’t honor the 10 year free oil change anymore without spending $75, the 10 year free oil change is indicated it clearly on my point of sale and Robert Tang got a copy of it last year.

Great customer service. - lorilaevens

Great customer service. Brett was fantastic to deal with. Would recommend Mitsubishi in Barrie for a reasonable and reliable vehicle.

Brand new car - Filomena

Bought a 2019 Eclipse Cross at the Dearler in Cambride, thanks for Jacob Adkin and his team I’m loving drive my new car . Great deals and friendly team thanks again for make my ride easier and very comfortable, also a ride you can trust on any trip I need . Thank you Mitsubishi in Cambride and a great team .❤️

Avoid Mitsubishi at all costs! - klenn

Avoid Mitsubishi at all costs! Fuel consumption is more than 25 liters per 100km! Advertised is below 10 liters/100km. Customer service? Why? no customer service: just sale service. CRAP! I wish i read similar reviews before buying this fancy expensive junk.

May 8, 2021I am writing this note to share a very... - Shaz

May 8, 2021 I am writing this note to share a very negative interaction I have had with the service manager at Mitsubishi London in the afternoon of April 26, 2021. In the course of picking up my RVR car following a winter tire swap, I informed the manager that I have been waiting outside next to my car for a while, and no one called me. And that I have been wondering about the tent, which an agent has advised me on Friday that would be available for customers. The manager appeared annoyed and indifferent to my frustration. He essentially said something to the effect that they couldn't bring out the tent today, and nothing could be done about the situation. I exclaimed, "why are customers taken for granted? He abruptly said, "I am done" and went on to shut the door in my face. Two questions: What gives him the right to shut the door in my face? Would he ever behave in this manner with a middle-aged white man? I believe this individual does not have a centella of respect towards someone like myself. I have shred this with another manager named Jessie Fischer who ignored my message for a few days. When I demanded a response, he sent me a meaningless apology minimizing my serious concerns, and never answering my questions. This note expresses my deep dissatisfaction with the insulting behavior of this service manager at Mitsubishi London; it is meant to principally document my utter objection to the mistreatment I have received yesterday afternoon from him.

Terrible dishonest service - Tinto4

Took our car in for a recall service. Was told it also needed work done on front struts. They kept the car for 8 months, due to "part being on order" Yes they gave us a garishly painted loaner, but over the whole time they failed keep us updated on what was happening and when it was finally fixed the bill was $1000.00 more than estimated (by them). Had to argue to get a "discount" and was made to feel like a penny pincher. Really awful awful service. There are plenty of other dealers and all are better. Went to Newmarket Mitsu and was treated much better. I also dealt with RJ who was the best of a bad lot.

Violated would be the word to use for how i felt after my... - thor.asgar.son

Violated would be the word to use for how i felt after my purchase. The salesman lied straight to my face on more than one occasion.

We recently required work that was covered under our 10 - wilkinson_matt

We recently required work that was covered under our 10 year PowerTrain warranty. We received a quote from the dealership that was very expensive so we chose to take it elsewhere to have the work done. Later we learned that the work was covered under our warranty. When we contacted the dealership as to why they didn't inform us of this when we first brought it to them and asked for reimbursement on the work that we had to pay out of pocket for, they refused. We have contacted Mitsubishi Canada and they said it was a dealership problem. Service technicians should have knowledge of the cars and warranties they are working with and if they don't know that work is covered by a warranty, and a customer pays, then they've made a mistake that they need to make right. The customer service with this issue has been completely disappointing and this has cost Mitsubishi more than the reimbursement would have. They have lost a future customer.

DON’T WASTE YOUR TIME HERE. - moiz.hassan.mh

DON’T WASTE YOUR TIME HERE. Worst experience. I will never recommend this dealership to anyone I know. Started with an appointment with Sales, arrived at time but I had to wait for more than 30 minutes to meet the sales lady. Since it’s my first car and I am new to Canada, my loan application was rejected (which is something I understand) so they asked for a co-signer, and even though it is not easy to find a co-signer when you’re a newcomer, I managed to find one. However, when I sent my co-signer documents to the sales lady, she just kept on telling me that since your application was refused previously she can’t start the application again without the approval of (Michael). I don’t who is this Michael, but this doesn’t make any sense from a customer point of view. What’s more, the lack of customer service experience these people have is something I have never seem before. Customer’s satisfaction is not something they are investing in. I wanted an Outlander so badly, and will try to find it in any other Mitsubishi dealership, but if they are the only dealership having stock now, I would rather change to any other vehicle than trying to deal with them again.

Would not recommend Great sale service after service - viscus-fibril.0j

Would not recommend Great sale service after service terrible very hard to get anything fixed under new car warranty. Oh this is considered normal etc. on older rvr like to claim, things are done, but not done like to put oil on parts and claim parts are failing when they are not, I would stay away from the service department they charge you money to reset the oil light which they should’ve done when they change the oil as well when I had to complain it wasn’t reset

Highly recommend this dealership - Hybrid electric

Just bought our first PHEV, a 2018 Outlander, and loved the no-pressure owner-sales team. Plus, we got almost $9000 off in Ontario grant and trade-in. This SUV is all my wife and I hoped for - spacious, smooth ride, sips gas. We just drove it from Kingston to Toronto-Markham-Toronto and back to Kingston on 78 cents worth of electricity and a little over 32 litres of regular gas. Congratulations, Mitsubishi.

Will not be coming back - Youcef

The representative who helped pick the vehicle was helpful, I had issues with this dealership after the purchase. I noticed for instance that the manual was missing, I call to inquire about getting a replacement one. After repeated attempts to reach someone (2-3weeks) the receptionist finally. put me through to the manager. He was very aggressive over the phone and did not offer to help me with this issue. I had to contact Mitsubishi online to get a resolution and again only after repeated requests. The manager finally called me to tell me there's a copy of the manual available to pick up, when I went there, I had to walk into his office to get it and even then he wouldn't stop arguing with me. I am now using a another dealership for servicing my car (Dixie Mitsubishi) and there is a big difference in the quality of service.

what should have been a happy moment ended in dissapointmen - unhappy customer

Asked for my old plates to be transferred to my new car as it has sentimental value to me but because it was dirty they tried to convince me to get a new one. I tried to explain why I didn't want a new one but they didn't respect my wishes. After signing the plate portion they had the plates deemed destroyed and got me new plates stating that I must have done that part myself but the date the ministry have me was the day I gave them the plates and signed the contract. On top of that then they made me pay for the item that I didn't even want in the first place. And made side comments about putting the old dirty plates on my wall if they meant that much to me. The worst part of the whole experience was that I received financing through TD which they claimed offered a credit building service so although I had to sign with a high interest rate now that after one year of consecutive payments and no problems TD promises to lower the rate... When I spoke with the representative at TD he said I was the second person to call and inquire about that in the same week and that there was no such thing. However I have already signed the contract and am stuck with what's in it... When you end up paying 47k for a car you should get what you asked for especially when it doesn't cost them extra... At 39 years old and after driving 8 different cars it's insulting to have someone tell you what you want.... On the way out the door one of the service guys mentioned I picked a good car suitable for me because it's nice and simple... Thanks nothing like ending your day 47k in the hole , disappointed and insulted...