We noticed you're currently located in the U.S. and so are we! Please visit the U.S. website for a more optimized experience.
Uma feliz escolha - carolserejo
Eu e meu marido procurávamos um carro que vimos em um site, anotamos o endereço e fomos até a loja. Chegando na Oakville Infiniti, David Rourke logo nos recebeu na porta e prontamente foi providenciar o carro que estávamos procurando. Sempre muito atencioso e simpático, David nos deu todas as informações que precisávamos e nos levou para fazer um teste drive. Após termos decidido ficar com o carro, David fez com que a negociação fosse rápida e já saímos da loja com o contrato na mão. Todos na loja são muito simpáticos e as instalações são muito confortáveis, além de um ótimo café e excelentes brindes! Ficamos felizes com nossa escolha.
Spectacular experience at 417 Nissan - We love our Rogue! - Rohini Dhaliwal
Our experience at 417 Nissan was simply amazing! The dream team (Uy, Patrick and Boris) ensured we had the best experience possible. We were extremely comfortable and all three sales team members were honest and straight forward. We walked out of the dealership feeling really great about our purchase! Thanks so much to the dream team!
Excellent Service Dept - WoodDragon
The best service department Ive ever dealt with. Great mechanics and excellent service advisors. Nykyta is absolutely wonderful to deal with. I highly recommend 400 Infiniti
Infiniti experience - 274012
I had an incredible experience at infiniti downtown. Everyone was extremely pleasant. I purchased my Q50 and couldn't be happier. Bruce was the best man I have ever dealt with at a dealership. He was knowledgeable and took his time to make sure that I had all the information that I needed to make my decision. Rada was very nice and helpful. She was always prompt and efficient with answering calls and all of my questions regarding finance. They both really made my experience an easy one and I look forward to buying future cars from this dealership. I highly recommend this dealership to anyone who is looking to buy a Nissan or an infiniti!
Very friendly and helpful staff - Harmeet
Good experience Q50 red sport 2016 demo car, the car is very good,staff is very good gave me a good deal on my trade in I recommend them if u are looking for a car thank u Essa and Rajeev also sales manager.
Sold me a car with defective transmission. - Kam M
Very disappointed with Alta. I can write an essay about my negative experience. Took a financial loss by trading my 2014 QX60 less than 3 weeks after purchase for a 2017 Lexus RX350. I felt betrayed and cheated. I'll never invest in an Infiniti again.
Wrong Oil Used - Wasim
I brought my QX60 for oil change and requested synthetic. After I picked up the car i did not read the invoice right away, later i had a chance to read it and noticed regular oil was used. I went back and asked for the right oil to be used and their service manager Michelle Jawan said Infiniti recommend alternating oil types between changes. thus no change will be done. Now this compromised service, integrity, knowledge, honesty, respect, credibility and accountability.
Inflexible, Uncompromising and less than forthright! - Paul E. Kenyon
Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this.
Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled.
My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle.
The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct.
That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative.
Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error.
Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier.
Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair.
To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever.
Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles.
In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?
"Too Stressful – August 2017" - Joseph L
Too many issues to mention, but I will touch on the most recent.
Since New Management has taken over Markham Infiniti, it has been a very long struggle. Turn over of staff is constant. One day you are dealing with one individual and the next day they are gone. I am constantly repeating myself trying to get an issue resolved that is very straightforward and when it is addressed they treat you so unfair. Treated very poorly from the GM.
I have been a client of Markham Infiniti since 2008. In 2014, I got onto another vehicle, the Q50 Hybrid Sport AWD. Recall after recall, problem after problem. Prior to the new owner, I purchased a new set of Dunlop SP Sport 5000 DSST P245/40RF19 94V tires, due to a flaw with Dunlop. Infiniti warranty does not cover tires. The problem reoccurred and I brought up the issue every time I spoke to them along with a brake issue.
Recently, I brought my vehicle in for service as always. Had my routine service done, which included the rotation of tires? I was driving on the highway 500 KM from home and got a warning of low air pressure. I made a stop to fill the tire and noticed a plug in the tire. Keep in mind that these are run flat tires, so no spare is available. Every 30 KM, I had to refill the tire driving with my hazard lights on at 60 KM/per hour on Highway 401. I am so glad that the tire did not blow while driving on the highway. I had my whole family with me and their safety was my priority. I called the dealer on the road and was advised to bring it in or have it towed to the nearest dealership. I got back safely with my family and had my vehicle towed to Markham dealership the next day. I inquired about the plug and was asked if I took the vehicle elsewhere. I lease the vehicle and always take my vehicle to Markham Infiniti for service to ensure that all records are on file, so when I return the vehicle there are no issues. I inquired if someone in the service dept. put a plug into the tire during my last service and was advised that would not happen.
I raised my concern with the Service Manager (Jessica), who was very understanding and helpful. She contacted the GM (Navi Singh) and they replaced the one tire. I raised the issue with the GM afterward about the safety issue they put my family in. After going back and forth on options of getting into another lease, because there were so many problems since inception and the amount of money I spent outside of my lease. I opted not to and (GM) offered to replace my tires and look at the brake noise issue. I accepted and dropped off my vehicle.
After leaving the vehicle over the course of 3 days, I was advised that my vehicle was ready for pick up on Civic Day holiday. To my surprise that the dealership was even open (a clear indication of how they treat their employees). I went to pick up my vehicle and the service representative had no idea where my file was and wasn’t even sure what was done aside from the tires. Albeit, they were not happy being called in last minute. I inquired if I should come back the next day and they agreed. The next I go to the dealer and notice that the tires were all replaced as promised and was advised that some additional work was done on the brakes to remove the noise issue.
Low and behold, I notice immediately that the tires installed were a different brand. They installed Bridgestone Driveguard 245/40RF19 99W. I inquired and was advised that the Dunlop tires were discontinued. I get home and call parts to inquire on the cost of the new tires. I was also advised that the Dunlop was not discontinued but there were on back order. I was also advised that the new tires installed were $230 less. Please keep in mind that it was less than six months ago, I spent in excess of $2400 for new Dunlop tires and that is before tax and installation.
I reached out to the Service Manager and advised them that I would be reaching out to the GM to inquire why I was not advised prior to installation or given an option and how come the new tires installed were not at equal value.
Eventually, the GM contacted me and advised me via text that “This is the most I could do and I am sorry but there is nothing else that I can offer”. I asked him to contact me to discuss my concerns. He called immediately after and I advised him that my child was in the vehicle. Perhaps we can chat later. He was reluctant and persisted to talk then, so I raised the concern of the price variance and why I was not informed before hand. He then went on to advise me that this was the first he was being informed of the different tires. He then went on to raise his voice repeating that this is the most he could do and that I was being selfish and unfair and I asked politely for him to remain calm because of the presence of my child. I inquired about his customer service. He continued to go on and hung up. I called back and kindly asked to obtain the owner's name, and the GM wished me good luck on finding that information and when I do find it, please let him know.
Following our call, I had sent a few texts, emails and voice messages to request that we speak. Two weeks have passed and the GM has not returned either one.
Note: There are key individuals working in Service Representatives that are exceptional and one of the main reasons why I kept on returning.
I will never buy here again!! - Gerry
I have been a customer of South London Nissan for over 10 years. I have leased a brand new Quest, purchased a 2006 Frontier LE, loaded, and finally a 2013 Frontier Pro 4X, fully loaded. With the 2013 Frontier I purchased extended warranty and lifetime rush protection. I noticed some rust starting on the underside of the truck's frame so I took it in to have it looked at. I was asked if I had brought it in for annual inspections and I said I didn't know I had to - something their business manager neglected to tell me, although he was all to eager to get me to purchase. Yeah - I know - read the fine print! The service rep said, going forward, be sure to get it inspected to keep coverage...fair enough. 9 or so months later I noticed some rust spots forming on the rear bumper so I brought it in. Upon review, I was told that coverage was denied because I didn't bring it in for annual inspections...I asked - what about the inspection you did 9 month ago??? Magically they had no record of it. Then the service manager, Stuart said he would try to get the repair covered, to which I said I would really appreciate it, as we were considering purchasing a new Murano from them and it would go a long way to a continued relationship with them. I get an email 4 days later after following up with them stating they would cover half of the $450 repair. I was astounded they couldn't cover the entire bill, knowing our history together! I then emailed my salesman, Tyler, to see if he might be able to assist me, as he was helpful with the sale. He agreed with Stuart that it was the best they could do. But he graciously offered me $225.00 of the purchase price of a new $35,000 Murano. Wow - how could I resist?! I let it be for a bit until I decided I would contact the owner, Mark. I sent him a pleasantly and professionally written email explaining everything. After a week or so, I sent a follow up email to see if he had had a chance to look into it. This was over a month ago and I have not received a single response. I also sent two emails to Stuart, the service manager - same 'no response'. I guess after over 10 years of being a faithful customer and spending in excess of $90,000, it doesn't earn you any type of customer loyalty, whatsoever. There are other dealers out there and other brands. Please know - they're happy to sell you a vehicle, but in my experience, that's where the service and enthusiasm ends. I have spoken to many others and have realized I'm not alone in my treatment.
Bsd experience - Arguablyhonest
I purchased my QX50 last year and found few things after i took the car home that still make me feel the car was not brand new as it was supposed to . Stain marks on passenger seat , scratch on steering wheel and cargo . Also radio system failed a week after. Passenger seat feels off balanced side ways with 95k registered on the odometer ( if not tampered ) and the insurance slip in the glive box . Well i still think they robbed us by giving us a used or demo car as a brand new car.
Getting a Manual harder then finding WMD's - Brooks Hipgrave
Twice I have contacted this dealership to get a manual for my Q50 (2015) which it did not come with when I purchased it from a Used Car Dealer. NO ONE has called me back (since August 2016 and February 2017) and now I get a call from the dealership for important service at 24,000kms. No manual so makes me worried. Turns out oil/lube/filter so not so major.
Meanwhile, Head Office says to get manual call dealership.....round and round I go.......
Now gentleman at Guelph Infiniti told they could get me a manual but cost $25-$30 or print it myself. ITS 402 PAGES PEOPLE!!!
I guess buying a luxury sedan does not come with customer service or goodwill.
Early in my Infiniti ownership but so far not impressed AT ALL.
So please order me the manual and I will pay for it when I pick it up.
after sale service non existen - alexsandro sedioli
hi i bought a q50 hybrid 2 and a half months ago and still havent made a payment on it been trying to get anser fore months they reply we will check in to it and never call back.plus the car they sold me have rust on it already, wow not impress.