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The way car buying should be. - Rob D - Waterloo
Things could not get any easier. Jeff Wasiliw, went above and beyond to make what for many others is a monumental task. Even offering to meet us off site and after hours. Every question was answered promptly and very professionally. He took the time to explained everything very thoroughly. Oakville Infiniti is best in class and we would highly recommend them. Thanks again Jeff for all of your effort and time.
Exceptional customer service - happy1234
Having visited a few dealers in the province of Quebec and feeling that the sales people did not really seem interested in maintaining or gaining my business, I started to look elsewhere.
I came across a second hand vehicle available at 417 Nissan and was so happy to have found it! Both Nasri & Patrick made this process seamless and actually an enjoyable experience. They both went out of their way to make sure I was first and made me fell like their number 1 priority.
I will continue to give them my business in the future and will also send clients that are looking for the best in customer care to 417 Nissan.
It was a breath of fresh air to deal with professionals that care.
Excellent Service Dept - WoodDragon
The best service department Ive ever dealt with. Great mechanics and excellent service advisors. Nykyta is absolutely wonderful to deal with. I highly recommend 400 Infiniti
Infiniti experience - 274012
I had an incredible experience at infiniti downtown. Everyone was extremely pleasant. I purchased my Q50 and couldn't be happier. Bruce was the best man I have ever dealt with at a dealership. He was knowledgeable and took his time to make sure that I had all the information that I needed to make my decision. Rada was very nice and helpful. She was always prompt and efficient with answering calls and all of my questions regarding finance. They both really made my experience an easy one and I look forward to buying future cars from this dealership. I highly recommend this dealership to anyone who is looking to buy a Nissan or an infiniti!
Wrong Oil Used - Wasim
I brought my QX60 for oil change and requested synthetic. After I picked up the car i did not read the invoice right away, later i had a chance to read it and noticed regular oil was used. I went back and asked for the right oil to be used and their service manager Michelle Jawan said Infiniti recommend alternating oil types between changes. thus no change will be done. Now this compromised service, integrity, knowledge, honesty, respect, credibility and accountability.
Essa- a great individual to work with - Pau Armitage
Recently bought a QX50 from Essa. His knowledge and customer service was excellent. My overall experience dealing with him and Alena at the Dealership was great.
NEW CAR QX50 2016 - Shirley D'souza
Need a new car check with Alta Infiniti. They are the best in sales as well as in service.
Pauline from sales helped me in a very friendly way and I was happy with my new 2016 QX50 purchase.
Inflexible, Uncompromising and less than forthright! - Paul E. Kenyon
Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this.
Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled.
My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle.
The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct.
That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative.
Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error.
Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier.
Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair.
To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever.
Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles.
In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?
Very poor service by sales staff - Ramo
I signed a lease agreement for a new QX60 with David Huang and was talked into purchasing a set of winter floor mats. No problems this far. Once I received the car a few days later I noticed that the floor mats were missing, David or nobody else seemed to even remember about these until I brought it up and was told they are out of stock and they should be here next week and I will be the first person they call. I decided no big deal, I can wait a few days so waited a week but never heard back from David or the dealership. Sent them an email to ask about them and received a simple reply "They should be here this week and I will call you."
Sent David another email few days later asking about them again since the week was coming to an end and I still hadn't heard back and he replies now "next week". This went on for about a month until David decided that the best way to handle this situation was to just avoid replying to me and perhaps pretend that I wasn't there. I had to finally resort to sending him a daily email before he finally responded with:
"We asked, the answer was “NEXT WEEK”, so what can I do to make it more clear that there isn’t a firm date.
But as I said, I always keep you on the list. If the mats arrive in the morning, you will receive my call in the afternoon.
Client satisfaction has always been me and my dealer’s priority, but situation happens we also need our clients to be patience and work with us."
By this time I was clearly frustrated by the very poor customer service I was getting from David, this guy seemed to think it was somehow my fault that the mats were out of stock, when my point was I had been charged close to $500 for a something which they did not have and had no idea when they will arrive. Finally their parts manager Leon got involved and rather than ignoring me or trying to reply in all caps handled the situation professionally by apologizing for the delay and giving me an update of what they were doing to resolve it. Within 2 or 3 days of Leon getting involved I had my mats.
I understand that sometimes stuff happens that may be out of the control of the sales people and don't necessarily blame David or the dealer for the mats being out of stock. But how this situation was handled was unacceptable. If something happens rather than yelling at your clients or ignoring their emails it is the dealership and ultimately the sales person's obligation to follow up with their clients and keep them updated.
Overall I give David was terrible don't go to him, he has no idea how to treat a client, he has much to learn. Leon on the other hand was very professional and a delight to deal with.
Great experience - Debbie J
I had been car shopping for a few weeks & narrowed it down to either a Maxima or a Q50. I liked the Infiniti warranty better but in my budget a 2014 was the possibility. Manny emailed me to tell me that he had a '16 Maxima coming in shortly & asked if I was interested. The price with taxes was above my budget. He asked if I would consider it if he could get the price to within my budget. I had nothing to lose. Went in & drove the car & it had all the requirements I was looking for and more. I liked everything about the car. Manny went to work and negotiated the deal with his sales manager and we had a deal. He is very customer focused & is more interested in client satisfaction and return customers than making a few bucks.
After the deal was struck I was sent to talk to Paul to arrange the financing. Again Paul was great. He arranged my financing at a far lesser rate than my bank could get for me & my line of credit. He then offered me extended warranty. I have always found the extended warranties to be quite overpriced. Nope, 3 extra years for a steal. Then undercoating for less than my usual Krown undercoating, no mess and warrantied for 10 years! Picked up my car a few days later and Manny went over all of the controls & features & was very thorough. It was an overall great experience & I would recommend Manny to anyone.
Experience with Guelph Infiniti! - CarEnthusiast
I always thought when someone wants to earn your business, they would have the decency and professionalism to be fair and reasonable.
On a recent trip to Guelph Infiniti, the sales guy was friendly but what they offered for my car that is practically Brand New with little mileage and fully loaded which was purchased from them few years ago was beyond words.
They sell the cars on their lots for 34-36K without all the additions and offer me something like 28K.
I know I would not deal with them and also would very unlikely consider another Infiniti period.
Owed G37 Coupe and Q50 S Deluxe and will take my hard earned money to another dealer I have more faith and trust in.
Unprofessional looters - Simple driver
They want to sell you what makes them more money. They have a strange hierarchy where one has to negotiate on three levels of sales reps. The whole process is exhausting and time wasting. On top of that they keep adding stuff to your bill which you don't even need. And if you cancel, their behaviour becomes uncivilized.
SALES REP. REFUSES TEST DRIVE! - Carla Indarjit
Went to look what was avail. for car purchased. Was interested in one car that was mentioned but it was too dark to see so said would return in next day to take a look. Returned and waited til sales rep. was free. Took me to look at car on rear lot but would not unlock the doors or let me test drive. I asked to test another same model so I could see the drive as I had not driven this make/model. Refused unless I guaranteed I would buy. Tried to upsell me if he could get me a good deal but wanted my credit card. Told him I was definately buying a car by Monday(this was Friday)he just shrugged and let me leave. I went to Newmarket Infiniti, got amazing service and a 2 different test drives and ended up buying a car $20K more than I planned. Sales rep. at Willowdale, arrogant and obnoxious, sales rep and managers at Newmarket, respectful, helpful and provide great customer service.