We noticed you're currently located in the U.S. and so are we! Please visit the U.S. website for a more optimized experience.
Wonderful Experience - Arnold S
Sales Rep Sameer was extraordinary in offering the very best in making my decision to purchase my vehicle. He supported me throughout the whole experience and felt that I was at the right dealership and most importantly that I found a Sales Rep. Sameer who cared.
Spectacular experience at 417 Nissan - We love our Rogue! - Rohini Dhaliwal
Our experience at 417 Nissan was simply amazing! The dream team (Uy, Patrick and Boris) ensured we had the best experience possible. We were extremely comfortable and all three sales team members were honest and straight forward. We walked out of the dealership feeling really great about our purchase! Thanks so much to the dream team!
Excellent Service Dept - WoodDragon
The best service department Ive ever dealt with. Great mechanics and excellent service advisors. Nykyta is absolutely wonderful to deal with. I highly recommend 400 Infiniti
Infiniti experience - 274012
I had an incredible experience at infiniti downtown. Everyone was extremely pleasant. I purchased my Q50 and couldn't be happier. Bruce was the best man I have ever dealt with at a dealership. He was knowledgeable and took his time to make sure that I had all the information that I needed to make my decision. Rada was very nice and helpful. She was always prompt and efficient with answering calls and all of my questions regarding finance. They both really made my experience an easy one and I look forward to buying future cars from this dealership. I highly recommend this dealership to anyone who is looking to buy a Nissan or an infiniti!
Very friendly and helpful staff - Harmeet
Good experience Q50 red sport 2016 demo car, the car is very good,staff is very good gave me a good deal on my trade in I recommend them if u are looking for a car thank u Essa and Rajeev also sales manager.
Sold me a car with defective transmission. - Kam M
Very disappointed with Alta. I can write an essay about my negative experience. Took a financial loss by trading my 2014 QX60 less than 3 weeks after purchase for a 2017 Lexus RX350. I felt betrayed and cheated. I'll never invest in an Infiniti again.
Wrong Oil Used - Wasim
I brought my QX60 for oil change and requested synthetic. After I picked up the car i did not read the invoice right away, later i had a chance to read it and noticed regular oil was used. I went back and asked for the right oil to be used and their service manager Michelle Jawan said Infiniti recommend alternating oil types between changes. thus no change will be done. Now this compromised service, integrity, knowledge, honesty, respect, credibility and accountability.
Inflexible, Uncompromising and less than forthright! - Paul E. Kenyon
Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this.
Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled.
My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle.
The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct.
That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative.
Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error.
Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier.
Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair.
To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever.
Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles.
In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?
Great Service at Markham Infinity - Dana Z
Great service at Markham Infinity. Jay was my service adviser but everyone else at this dealership has always been professional and have always met my expectations. I've had a Mercedes and a Lexus in the past and have actually had the best service at this Infinity location for my Infinity QX60.
Crooks! - Ch85
I was looking to trade in my car to get an automatic. Got a decent trade in price and was told the car I was interested in was 12k. Website said 11k, but told they would give me 1k off (So no discount according to webiste). I made a deposit and there was no amount written in the receipt which I pointed out and he hesitantly wrote one in. Trying to fight ne later or honest mistake? I don't know. It took almost a week and financing still had not gone through. I went and talked to the manager, Adam and he explained the finance manager maybe didn't understand a request I had submitted because they rushed me through the original paperwork (went on a Saturday) and I forgot to include an income source which would make a difference on approval as it was significant. I get a call back the next day and was told the financing wasn't approved because the selling price was too far above black book value and they couldn't sell me the car. So why not lower the price?!?! They tried to get me into 3 other cars which were SUB par and had less options than my potential trade...why would I spend more to get less? Then they come up another option which was maybe acceptable, but again tell me it is 17k over the phone but use 18k when running the numbers. Asked if I wanted to transfer the deposit to this car (I did not as ultimately it wasn't what I wanted....fwd vs. awd, 4cy vs v6 etc.). Overall very pushy and poor communication with sr. finance manager. They just wanted to sell cars and didn't care about what I wanted. Not happy with the service I received from a big dealership. Aaron kept asking if I would sign deals on cars that night after seeing them for 30 seconds. Not likely. Glad some people have gotten good service, I was not one of them. To future potential buyers beware of listed prices vs prices they tell you...there won't really be a discount. Watch deposit receipts as well. I would not recommend them to my worst enemy.
Great used car buying experience - Bruce
I bought a Q50 based on verbal agreements and a handshake. When I picked up the car everything I asked for was done plus more. Thanks Phillip. You knew your product and went above and beyond.
horrible lease transfer experiences already TWO times - vahram
A year ago I lease transferred QX60 from this dealership and I had horrible experience with them. The process took over a month and only justification these guys would have is "well it is not us it is Infiniti Canada because they want to make sure you are as good as previous owner to reassign a lease". As if I am mentally challenged and I don't know how credit checks work and how long does it take. They just didn't want to tell me that sales people are not making commission so they are not motivated to push this. It took over 2 weeks just for lease transfer credit application to leave dealership and be sent to Infiniti Canada. I did a mistake didn't cancel this deal in the middle of the process but what is done cannot be reverted.
Now fast forward 1 year, a friend of mine really likes my car and asked me to lease transfer this vehicle to him so the reminder of the lease about 11 months he will carry it. I explained him that these guys at dealership are complete morons and they will simply drag this forever until you change your mind. He didn't believe. Probably he never met such people in his life.
We started the process, again filling credit application, copy of driver license etc. And guess what?
Same experience. Already 4 days calling dealership to see if they submitted credit application. They are like
"oh finance manager xxx is on leave this week, noone else can do it"
then they "found" someone who can do it and he is like
"ok let me see what needs to be done and I will call you back"
I wait a day doesn't call me back
Call this lowlife back and he is like
"let me speak to lease transfer manager yyy and I will call you back"
again doesn't call me back
Then I call him next day he is
"let me start the application I will call you back"
And of course never calls me back.
WORST EXPERIENCE EVER. NEVER GUYS NEVER DEAL WITH THIS DEALERSHIP. I pay 1040$ a month for a car and they cannot even timely execute a lease transfer.
I had Lexus before same level luxury brand and Lexus in Brampton completed lease transfer in 3 days. Had BMW same thing 3 days, my friend had Infinti from different dealership needed to lease transfer it took few days.
I will keep updating this post so you guys know exactly how long it took for them to finalize lease transfer.
We initiated the process and sent Guelph Infiniti all the documentation they need on 22 May 2017.
Watch this thread for updates.
Rusting New 2016 Q50 - Norm409
My 2016 Q50 started rusting on the trunk and over the left tail-light within 6 months of delivery. Getting warrantied repairs approved was very difficult and required a two month delay and direct contact with the general manager and Infiniti Canada. It's distressing that the product is defective, but the lack of concern and customer service from Infiniti is unforgivable for a brand that labels itself luxury. I will return this car at the end of the lease (one year from now) and will never return to Infiniti or Myers, and recommend you look at the many excellent luxury and luxury-entry options available and steer clear of this dealer and Infiniti.