We noticed you're currently located in the U.S. and so are we! Please visit the U.S. website for a more optimized experience.
The way car buying should be. - Rob D - Waterloo
Things could not get any easier. Jeff Wasiliw, went above and beyond to make what for many others is a monumental task. Even offering to meet us off site and after hours. Every question was answered promptly and very professionally. He took the time to explained everything very thoroughly. Oakville Infiniti is best in class and we would highly recommend them. Thanks again Jeff for all of your effort and time.
Great experience! - Love my Nissan
I shopped around town for a deal and found the best service and price at 417 Nissan. Boris was polite courteous and was there every step of the way! Dealt with Patrick Laroche formmy financing and he exceeded expectations!
Excellent Service Dept - WoodDragon
The best service department Ive ever dealt with. Great mechanics and excellent service advisors. Nykyta is absolutely wonderful to deal with. I highly recommend 400 Infiniti
Infiniti experience - 274012
I had an incredible experience at infiniti downtown. Everyone was extremely pleasant. I purchased my Q50 and couldn't be happier. Bruce was the best man I have ever dealt with at a dealership. He was knowledgeable and took his time to make sure that I had all the information that I needed to make my decision. Rada was very nice and helpful. She was always prompt and efficient with answering calls and all of my questions regarding finance. They both really made my experience an easy one and I look forward to buying future cars from this dealership. I highly recommend this dealership to anyone who is looking to buy a Nissan or an infiniti!
Wrong Oil Used - Wasim
I brought my QX60 for oil change and requested synthetic. After I picked up the car i did not read the invoice right away, later i had a chance to read it and noticed regular oil was used. I went back and asked for the right oil to be used and their service manager Michelle Jawan said Infiniti recommend alternating oil types between changes. thus no change will be done. Now this compromised service, integrity, knowledge, honesty, respect, credibility and accountability.
Very friendly and helpful staff - Harmeet
Good experience Q50 red sport 2016 demo car, the car is very good,staff is very good gave me a good deal on my trade in I recommend them if u are looking for a car thank u Essa and Rajeev also sales manager.
excellent. - kevin
best dealership I have been in ,service was honest and super fair,Thanks Doron for the great service on my purchace of the lexus rc 350,Owner of dealership was very helpful and fair..these people want to move cars.very happy thanks...kevin foran.
Inflexible, Uncompromising and less than forthright! - Paul E. Kenyon
Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this.
Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled.
My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle.
The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct.
That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative.
Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error.
Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier.
Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair.
To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever.
Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles.
In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?
Poor service - MVPD
Seems like this place is going through some major growing pains. Sad face. I've been a happy loyal customer for 4 years now so when I learned it was under new management I thought, ohhh I hope they are good, WELL, I left 3 messages in the span of 2 weeks to book a winter/summer tire change and an oil change, no call back, when I called the 4th time and complained to the receptionist she kindly offered to book my appointment. When I went in for my 8:30am I was 5th in line, apparently the booking system 'crashed' waited 2 hrs for what I thought would be a quick service. The service advisor was doing his best, but there is a noticeable difference, there use to be 3 service advisors on hand and they did a lovely job timely, without feeling rushed, answered my questions, it felt like a luxury dealership, but this time around not so much, can you hire more staff please? I rushed out of my appointment as I was running late and didn't pay attention to the invoice, turns out advisor ended up giving me a completely different service from what I requested, now I've left 2 messages for the service manager to call me back to clarify what is reflected on the invoice as I feel like I've been overcharged.
Great experience - Debbie J
I had been car shopping for a few weeks & narrowed it down to either a Maxima or a Q50. I liked the Infiniti warranty better but in my budget a 2014 was the possibility. Manny emailed me to tell me that he had a '16 Maxima coming in shortly & asked if I was interested. The price with taxes was above my budget. He asked if I would consider it if he could get the price to within my budget. I had nothing to lose. Went in & drove the car & it had all the requirements I was looking for and more. I liked everything about the car. Manny went to work and negotiated the deal with his sales manager and we had a deal. He is very customer focused & is more interested in client satisfaction and return customers than making a few bucks.
After the deal was struck I was sent to talk to Paul to arrange the financing. Again Paul was great. He arranged my financing at a far lesser rate than my bank could get for me & my line of credit. He then offered me extended warranty. I have always found the extended warranties to be quite overpriced. Nope, 3 extra years for a steal. Then undercoating for less than my usual Krown undercoating, no mess and warrantied for 10 years! Picked up my car a few days later and Manny went over all of the controls & features & was very thorough. It was an overall great experience & I would recommend Manny to anyone.
Poor service - Bsousa
I've always taken my Infiniti to the dealership for regular service/maintenance, but every time I go they never seem to do it proper. First they always gave me a hard time when I went to redeem my free oil changes that I got with the purchase of the car (could never find it in the computer) but when I persisted all of a sudden it appeared... odd! Secondly i got my brakes serviced which I was told needed to be done as it was a safety issue. Only to find out that my brakes were actually fine and I could of gone the season with them with no issues. So I got the brakes done... spent $900 to do so only to have them squeak and squeal 1 day after the service. Called to inform them and was given the run around until once again I persisted and they took the car in to check out what was wrong. Turned out they rushed the job and now it was a safety issue! Recently I took my car back for routine service (72,000 km service) which wasn't really needed as my car only has 69,000 km. But I went with the service anyways because I store my car for the winter and wanted to get it ready for the summer. Did the service, spent another $300 only to be told that I needed a daytime running light, which I don't as all my lights work fine and now my service engine light came on. NEVER have I had this before. Called to mention it and ONCE AGAIN was given the run around and made to feel like an idiot and that I was wasting the persons time. Was told to check my gas cap (I'm not an idiot) and then was told that they don't check for anything that could possibly be the issue with this light during any service. I am so completely frustrated with the service, when I drove a Mitsubishi the service centre and the people in general were incredible. Even just for an oil change they always washed my car after. I expect way more out of a luxury car dealership but have been disappointed time and time again. Unless Infiniti Guelph comes to bat and fixes this issue I will no longer return.
Unprofessional looters - Simple driver
They want to sell you what makes them more money. They have a strange hierarchy where one has to negotiate on three levels of sales reps. The whole process is exhausting and time wasting. On top of that they keep adding stuff to your bill which you don't even need. And if you cancel, their behaviour becomes uncivilized.
SALES REP. REFUSES TEST DRIVE! - Carla Indarjit
Went to look what was avail. for car purchased. Was interested in one car that was mentioned but it was too dark to see so said would return in next day to take a look. Returned and waited til sales rep. was free. Took me to look at car on rear lot but would not unlock the doors or let me test drive. I asked to test another same model so I could see the drive as I had not driven this make/model. Refused unless I guaranteed I would buy. Tried to upsell me if he could get me a good deal but wanted my credit card. Told him I was definately buying a car by Monday(this was Friday)he just shrugged and let me leave. I went to Newmarket Infiniti, got amazing service and a 2 different test drives and ended up buying a car $20K more than I planned. Sales rep. at Willowdale, arrogant and obnoxious, sales rep and managers at Newmarket, respectful, helpful and provide great customer service.