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Top Notch Service. - East Preston
I wish to express my appreciation and offer sincere thanks to those that had worked on my truck today. The direction and attention to detail for a problem that I had with my truck was dealt with fast and below my anticipated budget expectation. To have the problem removed and at a lower cost would be good reasons for posting this, but most important was the manner that Clark personnel had dealt with an out of province customer. A tribute to the 100 years in service...and confidence that you will have another 100 years. Thanks. Brian Mintus
Misleading - James Freeman
I want to be able to recommend this dealership I really do. The people were all very nice but in the end I was left feeling taken advantage of. I was up front about bring a first time buyer and what I was able to afford I was given all the reassurances about upgrading and felt like, sure that all sounds great. Not great, I was left in a huge hole. And to rub salt in the wound I received a follow up letter asking to spend even more money for a program that I had specifically said was a deal breaker at the time. While there are wonderful people working there they didn't take my own risk assessment seriously and as a first time buyer I trusted them when I should have gone with my own gut.
Why I bought my second Dodge at Chevy Dealership. - Novie
Best dealership in Moncton hands down and I am going to tell you why.
I'm not a Chevy guy...I prefer the Dodge. I've also had a few Honda vehicles (we purchased a 2014 CRV last year new from Moncton Honda).I've researched and shopped at all the dealerships in the Moncton area and beyond. Lounsbury gives satisfaction no matter what brand of vehicle you are into.
In particular, my salesman James Small was especially helpful. There was no pressure, just honesty and a drive to satisfy the customer. This guy has been doing this for a long time so there was no "smoke and mirrors"...good salesmen know that it is important to satisfy the customer, support the product they are selling and do whatever it takes to send the customer away happy. He understands that this is not the last vehicle we will own and if we are happy, we will come back to the dealership in the future.
Second to our home, vehicles are the most important asset we can own. We need to get to work, meet appointments, take our kids to functions, go to the store for bread or explore the countryside on a fun road trip. Lounsbury has this understanding. They back up what they are selling no matter the brand.
I bought a 2012 Dodge Challenger from Lounsbury, used with 33,000km on it. I always buy "new used". I've been looking for this particular car for a long time. Within 5 days the vehicle had a problem unrelated to Lounsbury or Dodge. I was taken care of in an immediate fashion. My car was returned better than new in a short period, (big thanks to the detailing man over there, I forget his name but this guy is good! I'll being going back in the spring for a detail, shampoo and wax!).
To be frank, we are very familiar with the Dodge, Hyundai and Honda dealerships in town. We guarantee you will not find a better car buying experience anywhere in this area. Almost two years after buying our 2014 CRV, we are still dealing with Honda about an VTC actuator problem...on a brand new vehicle! No results, just an answer that a new part is being manufactured. Not sure who the guy is we talk to because after we signed the papers, Moncton Honda was not "available" much and though they have popcorn on site...some things are more important.
Lounsbury is available. James Small is your man!
Thanks to the team over there,
Shady dealings from this dealership - Karen
I purchased a used car. Immediately multiple issues came to light. Some of these issues were definitely known to the dealership and conveniently covered up/unacknowledged at the time of sale/purchase. One issue was covered under warranty. All other issues were left for me to repair/pay for/deal with. In their words when asked about a specific issue: "I don't know what you're going to do about that, but what else?" I am left with a definite distrust of this dealership as they certainly had no interest in looking after me once I had signed on the dotted line. Out of sight, out of mind must be their motto. I am left with a car I paid to repair and which may have many more issues to come up.
Staff are neat and polite. On all other counts that concern me as the purchaser, I would issue 0 stars.
Feel free to contact me: 506-856-8540 Ask for Karen
awful - birds
Over a month. 2 year old truck still not fixed. Head gasket. Every time I go in they say they have to order just one more part.