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Top Notch Service. - East Preston
I wish to express my appreciation and offer sincere thanks to those that had worked on my truck today. The direction and attention to detail for a problem that I had with my truck was dealt with fast and below my anticipated budget expectation. To have the problem removed and at a lower cost would be good reasons for posting this, but most important was the manner that Clark personnel had dealt with an out of province customer. A tribute to the 100 years in service...and confidence that you will have another 100 years. Thanks. Brian Mintus
Very helpful - Jason
We are super happy with our experience. Adam helped us find the vehicle options we wanted and kept it within our budget. For us, that meant locating the truck at another dealer and bringing it in. Adam was prompt to reply to all our questions and very helpful.
Wasted my time and cost me money... - andrewt29
Mark Van Tassel contacted me regarding a 2010 cadillac cts that he had for sale. My father had been up to see it on June 30th. Mark sent me a video of the vehicle and we emailed each other over the period of a week working out a deal and settled on a final sales price with taxes and fees which I had agreed to. I was flying in from Alberta to specifically purchase the vehicle. On June 7th I emailed Mark to remind him I would be there on the 8th to pick it up. I received an email and only an email... no phone call, to advise me that he made a mistake and someone had a deposit on the vehicle already and they had sold it!!! What a ridiculous situation. Do they not have computers to log and record these things???Their excuse was that no one put a sold sign on the car haha. I made a phone call and spoke with Mark who wasn't too helpful and just said sorry. I then spoke to his boss Shea and again all he did was apologize and said he would try and find a similar vehicle for me. I haven't heard from him since. He also said the owner would phone me regarding this issue and he has not contacted me either. Not surprised. So I lost $800.00 in airfare coming to pick up this vehicle from Alberta, $50.00 for setting up and cancelling an insurance policy and all the time I wasted speaking to Mark about a vehicle that wasn't even for sale. What poor service. Save yourself the hassle and buy from Clarks in Fredericton. This place is a joke.
Why I bought my second Dodge at Chevy Dealership. - Novie
Best dealership in Moncton hands down and I am going to tell you why.
I'm not a Chevy guy...I prefer the Dodge. I've also had a few Honda vehicles (we purchased a 2014 CRV last year new from Moncton Honda).I've researched and shopped at all the dealerships in the Moncton area and beyond. Lounsbury gives satisfaction no matter what brand of vehicle you are into.
In particular, my salesman James Small was especially helpful. There was no pressure, just honesty and a drive to satisfy the customer. This guy has been doing this for a long time so there was no "smoke and mirrors"...good salesmen know that it is important to satisfy the customer, support the product they are selling and do whatever it takes to send the customer away happy. He understands that this is not the last vehicle we will own and if we are happy, we will come back to the dealership in the future.
Second to our home, vehicles are the most important asset we can own. We need to get to work, meet appointments, take our kids to functions, go to the store for bread or explore the countryside on a fun road trip. Lounsbury has this understanding. They back up what they are selling no matter the brand.
I bought a 2012 Dodge Challenger from Lounsbury, used with 33,000km on it. I always buy "new used". I've been looking for this particular car for a long time. Within 5 days the vehicle had a problem unrelated to Lounsbury or Dodge. I was taken care of in an immediate fashion. My car was returned better than new in a short period, (big thanks to the detailing man over there, I forget his name but this guy is good! I'll being going back in the spring for a detail, shampoo and wax!).
To be frank, we are very familiar with the Dodge, Hyundai and Honda dealerships in town. We guarantee you will not find a better car buying experience anywhere in this area. Almost two years after buying our 2014 CRV, we are still dealing with Honda about an VTC actuator problem...on a brand new vehicle! No results, just an answer that a new part is being manufactured. Not sure who the guy is we talk to because after we signed the papers, Moncton Honda was not "available" much and though they have popcorn on site...some things are more important.
Lounsbury is available. James Small is your man!
Thanks to the team over there,
Shady dealings from this dealership - Karen
I purchased a used car. Immediately multiple issues came to light. Some of these issues were definitely known to the dealership and conveniently covered up/unacknowledged at the time of sale/purchase. One issue was covered under warranty. All other issues were left for me to repair/pay for/deal with. In their words when asked about a specific issue: "I don't know what you're going to do about that, but what else?" I am left with a definite distrust of this dealership as they certainly had no interest in looking after me once I had signed on the dotted line. Out of sight, out of mind must be their motto. I am left with a car I paid to repair and which may have many more issues to come up.
Staff are neat and polite. On all other counts that concern me as the purchaser, I would issue 0 stars.
Feel free to contact me: 506-856-8540 Ask for Karen
awful - birds
Over a month. 2 year old truck still not fixed. Head gasket. Every time I go in they say they have to order just one more part.