On 5/20/2013 11:15:54 PM Hlee231 wrote:
Was completely deceived by manager, after paying hundreds of dollars more for a new subaru in a specific colour I wanted, the manager (two days before pick up date!!) phoned to say the colour I selected was no longer available but they would not return the premium I paid for the colour! what! First of all I don't even think I should be paying extra to choose a colour, even if all subarus are made in japan. Second, after I had PAID more for a colour, they refused to return my money and basically tried to threaten me to say that if i didn't agree the deal was done. At this point I had already traded in my car and I was already so excited anticipating my new car. Obviously I didn't want to go through the whole negotiation process again. I will never, ever go back and never, ever recommend anyone to deal with this unethical business. Also, when I went they had a Better Business Bureau sticker on their door but when I called BBB, they said this business had never registered with them. Fraud indeed. Only positive: Lady salesperson seemed nice and genuine, its the manager that was the issue.
On 4/8/2013 9:47:44 AM RyanWood wrote:
The WORST service I have ever encountered. They had to fix the same problems time and time again - each time it was something different and resulted in a larger and larger bill. They've tried to make it up to me with little things here and there, but the bottom line is that I've paid more in servicing than I paid for the car! When I bought the Smart car I was told by the salesman "it's a fantastic car. It's a Mercedes Benz afterall". But a year later when I was shopping for an SUV and told the same salesman I would not buy a Mercedes because of the problems I had with the Smart car, he then said "Oh no, Smart Cars aren't made by Mercedes Benz". Huh? I've heard the gas Smart Cars are much more reliable than the diesel ones, but the bottom line is, Three Point Motors will never have my business again.