500 British Columbia FIAT/inffast Service Centres

I have been dealing with the service manager (Albert) and - Srempel

I have been dealing with the service manager (Albert) and assistant service manager (Ahmed) for the last few months regarding a tire issue. They have both continuously lied to me and tried to backtrack on things they said they did when really they did not follow through with any of them. I had to get Audi Canada involved and Albert claimed he was never contacted by them when really Audi Canada has everything logged in their system. To top it off, they have treated me with disrespect and have also been sexist toward me. Whenever I asked a question they would give me the run around and tell me if was my job to figure things out without trying to help at all. When a man called and ask the same questions they would get a simple straightforward answer,

Their service department, and Conrad in particular, is - jt

Their service department, and Conrad in particular, is fantastic! I'm in a 2013 Mazda3 with over 550,000kms on it and it's still a pleasure to drive and maintain. I really feel like he's rooting for us to reach our goal of a million kms. He is consistently approachable, easy to understand, and often goes above and beyond making sure we have what we need. I nearly always drive away from the service department with a smile, feeling good about the maintenance we've had done, feeling good with the performance of the car, and feeling good with having had another positive experience with Conrad. It makes a difference feeling like you and your car are well cared for. Thanks!

Tried to Charge $1500 for a basic service. - kevin

Tried to Charge $1500 for a basic service. Staff very unfriendly, show room dirty and organized.

It started with purchasing a 2024 vehicle that had no - vernehollett173

It started with purchasing a 2024 vehicle that had no cruise control that was not pointed out at time of sale, after 3 different enquiries on getting it installed they just blew me off and said it could not be done and never gave me a price. Similtaneously, they sold me winter tires and when I went to pick them up they said the price had gone up, too bad. I squawked enough that they honored the price they originially gave me. Then I went in for an oil change at 1015 after waiting two weeks to get an appointment and at 4:00 they called me and said I would need to reschedule or leave my truck overnight, which I did but for cripes sake it was a scheduled oil change! Currently, one of my brand new tires has separated plies after only two months of use. Firstly, I had to call 3 times leaving messages and no response, 4th time, I get a girl who blows me off telling me that it is not their problem, I need to get hold of Michelin myself and we can not even look at it to confirm since we are booking two weeks out. What a shmozz, I am heading across the street to Kelowna Chev and get my work done there from now on.

Our truck wouldn't start late on a Friday afternoon in - LynnFenton

Our truck wouldn't start late on a Friday afternoon in Vernon. We are seniors and live 2 hours away. We towed it to the GMC dealer in Vernon... Malcom? stayed late for us and replaced the starter. The price was very reasonable. These guys are all top-notch! We'll be buying our next vehicle there!

Took my truck for repairs, they said work was completed, - john.rutckyj

Took my truck for repairs, they said work was completed, service tech did not test drive the vehicle after his work was completed and then the vehicle would not travel faster than 40 km per hour had to bring it to another service shop.

Theft from vehicle. - Sarah

Theft from vehicle. They said they’re not responsible and to go through my insurance

Big shout out to Nathan Jackie and Shawn for trusting me - Paulajrod

Big shout out to Nathan Jackie and Shawn for trusting me and looking after a situation that was complicated and made it correct I am as a woman truly impressed with your outstanding service I recommend many people to there service department because they care Big Thanks

Had my dodge in for service over the span of a month. - bob

Had my dodge in for service over the span of a month. My vehicle was misdiagnosed and I paid for parts and install on each occasion. The level of incompetence from both the mechanics and the service department were unbelievable. I am out thousands for what should have been a quick easy fix. I get it, xxxx happens but the service department has been unwilling to help pay for what they admit was their own fault. What a waste of time and money. Go anywhere else but here for service. I have literally not one good thing to say about any of the service I got from any of the staff at this dealership.

Very good to deal with. They requested permission to fix... - dano147

Very good to deal with. They requested permission to fix an unexpected item before going ahead. Vehicle was readly when they said it would be washed and ready for me to take it. Very good communication they went the extra mile to make sure this was a pleasent experience.

Took my 2014 Trax in for a "serious once over". - patricknevett

Took my 2014 Trax in for a "serious once over". Jay& the team identified and corrected what needed to be addressed immediately& what could wait. Everything was explained; clear& consisely, nothing added on...NO xx Been dealing with Brian McC for MANY yrs and I highly recommend the place.

Exceptional Service at Brown Brothers Lincoln – Highly - Dan

Exceptional Service at Brown Brothers Lincoln – Highly Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process frustrating. However, the outstanding service from Vickie, the Assistant Service Manager at Brown Brothers Lincoln in Vancouver, turned this into a surprisingly positive experience. Vickie went above and beyond to make everything as smooth as possible. She helped coordinate a rental car, arranged for Jenni ( who was also fantastic) from her team to personally deliver a loaner vehicle to me, and checked in daily with updates. Her dedication to customer service was truly exceptional. When I picked up my car, she even had a thoughtful Valentine’s gift for my kids—an unexpected but deeply appreciated touch. Having owned multiple new cars across different brands, I can confidently say that the level of service at Brown Brothers Lincoln far exceeds expectations. In an industry where great service can be hit or miss, Vickie and her team set the bar high. I highly recommend them for your next purchase or service needs!

Always helpful and never disappoint! - Jeff871

The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!

I had my RDX serviced the other day I had excellent - tarnows1

I had my RDX serviced the other day I had excellent service from Christina NG She helped me with all my concerns I had Thank you

Further to a previous review, we had mysterious problems - davidmotion

Further to a previous review, we had mysterious problems with warning lights on our Fusion PHEV. Every time Cam Clark checked it seemed fine. Finally drove to the garage and left the engine running. They were able to determine the cause and replaced the High Voltage battery under warranty. Car runs fine now and my wife is delighted to have it back. Special thanks to Assistant Service Manager Steve Read and Service Rep Sasha. Coffee is great too!!

We've been a customer for well over 10 yrs and will - Jeff Richmond

We've been a customer for well over 10 yrs and will continue to buy all of our vehicles from Cam Clark and have them serviced here. The absolute best to deal with!